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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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I like the shirts that they sell on this website, my last purchase was a very elegant one, perfect for work, good quality of fabric and finish.
My experience was great. A few delays but customer service handled it speedily. Selections are lovely. Prices are very good. I'll be back... Bev K
My first order. Site easy to access items and revise if needed. I'll come back again. Thanks
Slow delivery, warned of this as ordered. Pictures are not like they look.
Overjoyed with the beautifully bright colors of the multicolored giraffe on the sweatshirt I ordered for my sisters birthday. She is just as ecstatic at receiving it!
I found it to be a very good online clothing store, so far I have ordered 3 times and I have not had any problems, the clothes are very beautiful and their prices are comfortable, normal delivery times in these cases.
Quick & easy. One thing - you should not have your website go back to the beginning when someone looks at an item. That is very annoying & will probably discourage many people from using your site - I know it will me & I would like to order from you again!
System easy to use. Had trouble bringing up info. On another item I wanted.
Gave up!
Was told I was eligible for a 50% discount as first time buyer. When I clicked on it I was told it was for 15% but no discount appeared. False advertising?
If not, please adjust or explain.
Delivery wait was longer than I anticipated. I will order again knowing it will take longer for the order to be delivered.
I am very happy with 2 of the four items i received. The other two are not at all what i thaought i was ordering. The fabric is odd and it is causing me to hesitate to reorder.
You have a ton of items but they are hard to find. They are not grouped well and when you have 2 items but different colors, they are not on the same page. Your search is incomplete. I typed in giraffe and got only 5 items when you have many more. I spent hours searching your site.
THEN I got the products - YUCK! All the cotton blend fabrics feel like rubber/plastic. The sizes were all incorrect! You have to PAY send to China to return items so no way to return this crummy crap!
Some prices a little high and the quality of the fabric is poor. The sizing is off. The items look nicer in the photo then in person. The return policy is horrible. The wait time was inadequate. These sizes are for bigger people not petite like me. Bought a t-shirt size small and it fits like a dress.
Thank you for your feedback.
We also have items on big sale, please check the link as below.
https://www.justfashionnow.com/collections/auto-clearance
Not easy to check out. I DO NOT WANT 2 OF EVERYTHING. I DON'T WANT YOU TO CHARGE ME FOR TWO ITEMS OF EVERYTHING. I ONLY ONE OF THE ITEMS.
Thank you for your feedback.
We already cancelled the duplicated item(s) as you requested, and will process your refund in one week. Please check your account later.
If you run into any issues, please do not hesitate to contact us at [email protected]
Great prices and great products but the pricing is all wrong
Easy to order, did take a while to arrive, some discretion in sizes
It was difficult to find the Contact Us information. No phone number and an out of the country address. I ordered a small amount the first time to see what kind of service I received and the quality of your clothes. When I got the order the item was too big. I was informed that there was no smaller size available. Since your item has to be returned to China, the cost of postage isn't worth returning the item.The cost of return shipping is more than the value of the sweater. I will never order from a company that's based out of China again. I'm glad I only ordered one item so I could evaluate the customer service.
Great selection, hope it looks as great as it does in the pictures
Great selection for some fantastic clothing
Terrifying actually. I did not think I would ever get to this point in my purchase. I hope it reaches me
Terrifying actually. I did not think I would ever get to this point in my purchase. I hope it reaches me
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


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