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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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.Received a shirt with a large defect in the lace portion and I feel it should be the companies responsibility to pay the return shipping fee, not mine, when it's their fault. Also don't like having to spend over $100 to get free shipping.
When I clicked BUY my address changed. I could not get it to go to where I needed to go to change it. There were several addresses that were similar to mine, and when I clicked on mine, it changed to a different city. I wanted to cancel the order and try, again. Two bathing suits. Your advice on canceling an order was "to be more careful next time." For absolute certain, there will not be a next time.
Nice clothes, good quality. It has improved over the years.
There are so many wonderful items that it so hard to choose and the prices are very reasonable. I like them all. But I am confused with the sizes. I wear Misses 10-12, and there wasn't any indication or it was not clear to me. I will keep this order and looking forward to an explanation as to how to choose my size.
Thanks
Some orders take longer than 15 days to receive. My latest experience hasn't impressed me! I am waiting over a month for merchandise. Some merchandise comes quite quick but it seems the orders never come all at once, once they are paid for, the order should all come together not sporadically. Please rectify this issue.
Dear Customer,
Sorry to keep you waiting. Sometimes the hot sale items require more time to prepare before shipment. We shipped the items separately so that you can receive them as soon as possible.
We understand how frustrating this can be, and we apologize for any inconvenience caused.
Upon checking, your rest order is still restocking now, could you please wait more time?
Or you can choose to exchange for other items.
Thank you for choosing to do business with us, and we hope to have the opportunity to serve you better in the future.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Some orders take longer than 15 days to receive.
Things worked out pretty well with the clothes, but I realized the exchange rate along with delivery makes it a little rich for my blood. I was also a little worried about the sizing, but mostly it was all okay.
A few glitches but mostly the end price for 4 items with discounts, shipping, & what I imagine is some kind of exchange rate, I'm paying $170 for FOUR things.
Shame on me for thinking the items would be made of quality materials for the prices. The 2 pair of sandals were not what I expected, the "red" ones were definitely coral no where near red. The 3 tops all fit but again the fabric was not the quality I was hoping for. I will keep and wear all items, this was my first and probably my last order.
Three of the 5 fit and quality good two were poor fit and I'm still waiting for my 6th item to arrive I am returning two waiting for my confirmation email
I wanted to return some goods but cannot find a way to return them.
Dear Customer,
Thank you for your feedback!
Please note that the shipping charge is adjusted by our system automatically, it depends on the distance and parcel weight.
We apologize for any frustration caused by the shipping charges on your orders. We always strive to offer fair and competitive pricing, but we understand that shipping costs can add up, especially when placing multiple orders.
You can enjoy free Standard shipment when the order amount after the discount is over $99.(Excluding final sale items) you can add all items you want to your cart and then checkout together.
We do hope you will have a better shopping experience with us in the future. Thanks for your patience with us to settle this matter.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Very easy but not much for ladies over 60
A few hiccups, every time i wanted to add an item or view my existing items in my cart my cart showed that it was empty unless I added a second of the same item in it. It was very confusing. I also wanted to put this order with the Klarna feature but I couldn't find out how to do this so I had to buy everything in one lump sum. The clothes is as always amazing and the price is also very great. Can't wait for them to arrive so I can wear them.
It's been easy to order. I'm needing to get it in the time stated.
I ordered on May 15th for my trip out west and did not get it until June 28th, the day I got back. This is the second time I have ordered and did not get it until after my trip.
It's been easy to order. I'm needing to get it in the time stated.
Fun. Nice selections. Lots of variety. The shirts fit well but same size dresses did not. Pictures online did not reveal true shape of some of the clothing.
Goods arrived fine, but the delivery is bad. Why can't delivery be to my home address
I thought I was going to get an extra 10% off, but now I have to wait until next time. Not fair.
I love the shirts, just made a mistake and ordered two of the same shirts but that's ok. The shirts arrived quickly and that was important.
I just hope that this time it gets here fast
First time to order here.It took way to long to get my order! I would like to order more,but I don't want to wait that long to receive it.
First time to order here. So far great experience!
One item is fine. The other a wee bit disappointing. They are a gift so have to see how recipient likes them.
Look good online, have to see what shows up.
Love the items so far. Very disappointing regarding size. Previous item was great, dress not at all.
Love the tank shirts with the eyelet fabric that is so cool in this 100 degree heat! Great deal on a fantastic product!
For the 2nd time, my packages were delivered somewhere else, not my home address. The 1st time they didn't resend my items even though I agreed to sign for them. This time they said they would resend the items if I agreed to sign for them and I have agreed. Let's see if they hold up on their promise.
Dear Customer,
We apologize for the inconvenience caused by your packages being delivered to the wrong address. We understand that this can be frustrating and we appreciate your patience as we work to resolve this issue.
We would like to assure you that we take all customer feedback seriously, and we will investigate this matter further to ensure that our delivery processes are improved.
Regarding twice your packages were not delivered to your home address apologize for any inconvenience caused. We verified that both of your packages were delivered and signed for at the address you filled in the system.
You can also check the logistics status of your order at this link:https://www.justfashionnow.com/order-query
If you do not receive or have other issues, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
The website doesn't make it easy to pay.
First off - Downloaded the app but was unable to make my purchase using the app which would not let me load items, pay or use coupons. Totally frustrating and disappointing to miss out on the discount I could have had. Using an iPad with latest iOS update FYI. So bought on the website, birthday present for my sister. T- shirts came in one pkg. Much later the denim dress with pockets arrived but it has such toxic fumes that she can't even open it. I was about to make another purchase but now will never buy from you again. Please refund my purchase. Do not want to handle the item as my sisters eyes were burning when she opened one end of the plastic bag- she immediately closed it up again! Of course.
Downloaded the app but was unable to make my purchase using the app which would not let me load items, pay or use coupons. Totally frustrating and disappointing to miss out on the discount I could have had. Using an iPad with latest iOS update FYI
Easy, I am 87 and found this to be an easy site. Suggest checking sizing chart
We were given a delivery date and was then told there was a delay, so were given a new delivery date. And that date was met.
I found the website confusing in that it kept returning to the main site while I was attempting to place the order. Also, s kept appearing for size, while I wanted l
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Dear Customer,
We apologize for any inconvenience caused by the issue you experienced while placing your order. We understand that your address changed during the checkout process, and you were unable to change it back.
We also apologize for the unhelpful advice you received when you tried to cancel the order. We will appreciate it if you could provide more details for us to check.
Our team is committed to providing excellent customer service, and we understand that this falls short of your expectations.
Generally, the address of the city is selected when placing the order. Therefore, you check for errors before submitting the order, and if there are errors, you can modify them. If it is after placing an order, you can also contact us to modify the address for you as soon as possible before delivery.
Regarding the order with the wrong address, we have found it for you and sent a private message and an email to communicate with you, please pay attention to check it.
Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW