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JustFashionNow

2.9

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
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122,391 reviews

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Virginia
1 review
0 helpful votes
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Defective material
August 2, 2023

.Received a shirt with a large defect in the lace portion and I feel it should be the companies responsibility to pay the return shipping fee, not mine, when it's their fault. Also don't like having to spend over $100 to get free shipping.

Date of experience: July 2, 2023
Texas
1 review
0 helpful votes
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Frustrated
August 2, 2023
Updated review

When I clicked BUY my address changed. I could not get it to go to where I needed to go to change it. There were several addresses that were similar to mine, and when I clicked on mine, it changed to a different city. I wanted to cancel the order and try, again. Two bathing suits. Your advice on canceling an order was "to be more careful next time." For absolute certain, there will not be a next time.

Date of experience: July 2, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,
We apologize for any inconvenience caused by the issue you experienced while placing your order. We understand that your address changed during the checkout process, and you were unable to change it back.

We also apologize for the unhelpful advice you received when you tried to cancel the order. We will appreciate it if you could provide more details for us to check.

Our team is committed to providing excellent customer service, and we understand that this falls short of your expectations.

Generally, the address of the city is selected when placing the order. Therefore, you check for errors before submitting the order, and if there are errors, you can modify them. If it is after placing an order, you can also contact us to modify the address for you as soon as possible before delivery.

Regarding the order with the wrong address, we have found it for you and sent a private message and an email to communicate with you, please pay attention to check it.

Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.

Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help

Best regard,
Kary
JUSTFASHIONNOW


Easy to do
May 30, 2023
Previous review

Easy to do. Clothes look nice.

Date of experience: May 30, 2023
Canada
1 review
0 helpful votes
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Good Quality
July 2, 2023

Nice clothes, good quality. It has improved over the years.

Date of experience: July 1, 2023
Maryland
1 review
0 helpful votes
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Sizes
July 2, 2023

There are so many wonderful items that it so hard to choose and the prices are very reasonable. I like them all. But I am confused with the sizes. I wear Misses 10-12, and there wasn't any indication or it was not clear to me. I will keep this order and looking forward to an explanation as to how to choose my size.
Thanks

Date of experience: July 1, 2023
Canada
1 review
0 helpful votes
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Longer wait time for products received.
August 1, 2023
Updated review

Some orders take longer than 15 days to receive. My latest experience hasn't impressed me! I am waiting over a month for merchandise. Some merchandise comes quite quick but it seems the orders never come all at once, once they are paid for, the order should all come together not sporadically. Please rectify this issue.

Date of experience: July 1, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,

Sorry to keep you waiting. Sometimes the hot sale items require more time to prepare before shipment. We shipped the items separately so that you can receive them as soon as possible.

We understand how frustrating this can be, and we apologize for any inconvenience caused.

Upon checking, your rest order is still restocking now, could you please wait more time?
Or you can choose to exchange for other items.

Thank you for choosing to do business with us, and we hope to have the opportunity to serve you better in the future.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
JUSTFASHIONNOW


Some orders take longer than 15 days to receive
June 28, 2023
Previous review

Some orders take longer than 15 days to receive.

Date of experience: May 28, 2023
Canada
1 review
0 helpful votes
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Just the Exchange Rate
July 31, 2023
Updated review

Things worked out pretty well with the clothes, but I realized the exchange rate along with delivery makes it a little rich for my blood. I was also a little worried about the sizing, but mostly it was all okay.

Date of experience: July 1, 2023

A few glitches but mostly the end price for 4 items...
July 1, 2023
Previous review

A few glitches but mostly the end price for 4 items with discounts, shipping, & what I imagine is some kind of exchange rate, I'm paying $170 for FOUR things.

Date of experience: June 1, 2023
Texas
3 reviews
0 helpful votes
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You get what you pay for
July 1, 2023

Shame on me for thinking the items would be made of quality materials for the prices. The 2 pair of sandals were not what I expected, the "red" ones were definitely coral no where near red. The 3 tops all fit but again the fabric was not the quality I was hoping for. I will keep and wear all items, this was my first and probably my last order.

Date of experience: July 1, 2023
Illinois
1 review
0 helpful votes
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Half pleased
July 1, 2023

Three of the 5 fit and quality good two were poor fit and I'm still waiting for my 6th item to arrive I am returning two waiting for my confirmation email

Date of experience: July 1, 2023
Canada
1 review
0 helpful votes
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Unhappy returns
July 31, 2023
Updated review

I wanted to return some goods but cannot find a way to return them.

Date of experience: June 30, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,

Thank you for your feedback!
Please note that the shipping charge is adjusted by our system automatically, it depends on the distance and parcel weight.

We apologize for any frustration caused by the shipping charges on your orders. We always strive to offer fair and competitive pricing, but we understand that shipping costs can add up, especially when placing multiple orders.

You can enjoy free Standard shipment when the order amount after the discount is over $99.(Excluding final sale items) you can add all items you want to your cart and then checkout together.

We do hope you will have a better shopping experience with us in the future. Thanks for your patience with us to settle this matter.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
JUSTFASHIONNOW


Very easy but not much for ladies over 60
October 9, 2021
Previous review

Very easy but not much for ladies over 60

Date of experience: September 9, 2021
Canada
1 review
0 helpful votes
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A few hiccups, every time i wanted to add an item or view my existing items in my cart my cart showed that it was empty unless I added a second of the same item in it. It was very confusing. I also wanted to put this order with the Klarna feature but I couldn't find out how to do this so I had to buy everything in one lump sum. The clothes is as always amazing and the price is also very great. Can't wait for them to arrive so I can wear them.

Date of experience: June 30, 2023
New York
1 review
0 helpful votes
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Nice clothes at an affordable price
June 30, 2023
Updated review

It's been easy to order. I'm needing to get it in the time stated.
I ordered on May 15th for my trip out west and did not get it until June 28th, the day I got back. This is the second time I have ordered and did not get it until after my trip.

Date of experience: June 30, 2023

It's been easy to order
May 31, 2023
Previous review

It's been easy to order. I'm needing to get it in the time stated.

Date of experience: May 31, 2023
Minnesota
2 reviews
0 helpful votes
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Fun. Nice selections. Lots of variety. The shirts fit well but same size dresses did not. Pictures online did not reveal true shape of some of the clothing.

Date of experience: June 30, 2023
Israel
2 reviews
0 helpful votes
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Delivery
June 30, 2023
Updated review

Goods arrived fine, but the delivery is bad. Why can't delivery be to my home address

Date of experience: June 30, 2023

I thought I was going to get an extra 10% off, but...
August 21, 2022
Previous review

I thought I was going to get an extra 10% off, but now I have to wait until next time. Not fair.

Date of experience: August 21, 2022

Great product
June 10, 2021
Previous review

I love the shirts, just made a mistake and ordered two of the same shirts but that's ok. The shirts arrived quickly and that was important.

Date of experience: June 10, 2021

I just hope that this time it gets here fast
May 11, 2021
Previous review

I just hope that this time it gets here fast

Date of experience: May 11, 2021
Arizona
1 review
0 helpful votes
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I really like the top I got.
June 30, 2023
Updated review

First time to order here.It took way to long to get my order! I would like to order more,but I don't want to wait that long to receive it.

Date of experience: June 29, 2023

First time to order here
May 27, 2023
Previous review

First time to order here. So far great experience!

Date of experience: May 26, 2023
Florida
1 review
0 helpful votes
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Pretty colors
June 29, 2023
Updated review

One item is fine. The other a wee bit disappointing. They are a gift so have to see how recipient likes them.

Date of experience: June 29, 2023

Look good online, have to see what shows up
May 30, 2023
Previous review

Look good online, have to see what shows up.

Date of experience: May 30, 2023

Disappointed
December 31, 2022
Previous review

Love the items so far. Very disappointing regarding size. Previous item was great, dress not at all.

Date of experience: November 30, 2022

Love the items so far
October 31, 2022
Previous review

Love the items so far

Date of experience: October 31, 2022
Missouri
1 review
0 helpful votes
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Great new fabric!
June 29, 2023

Love the tank shirts with the eyelet fabric that is so cool in this 100 degree heat! Great deal on a fantastic product!

Date of experience: June 29, 2023
California
1 review
0 helpful votes
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Package never received
July 29, 2023
Updated review

For the 2nd time, my packages were delivered somewhere else, not my home address. The 1st time they didn't resend my items even though I agreed to sign for them. This time they said they would resend the items if I agreed to sign for them and I have agreed. Let's see if they hold up on their promise.

Date of experience: June 29, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,
We apologize for the inconvenience caused by your packages being delivered to the wrong address. We understand that this can be frustrating and we appreciate your patience as we work to resolve this issue.

We would like to assure you that we take all customer feedback seriously, and we will investigate this matter further to ensure that our delivery processes are improved.

Regarding twice your packages were not delivered to your home address apologize for any inconvenience caused. We verified that both of your packages were delivered and signed for at the address you filled in the system.
You can also check the logistics status of your order at this link:https://www.justfashionnow.com/order-query

If you do not receive or have other issues, please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help.

Best regard,
Kary
JUSTFASHIONNOW


The website doesn't make it easy to pay
June 26, 2023
Previous review

The website doesn't make it easy to pay.

Date of experience: May 27, 2023
Canada
2 reviews
0 helpful votes
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First off - Downloaded the app but was unable to make my purchase using the app which would not let me load items, pay or use coupons. Totally frustrating and disappointing to miss out on the discount I could have had. Using an iPad with latest iOS update FYI. So bought on the website, birthday present for my sister. T- shirts came in one pkg. Much later the denim dress with pockets arrived but it has such toxic fumes that she can't even open it. I was about to make another purchase but now will never buy from you again. Please refund my purchase. Do not want to handle the item as my sisters eyes were burning when she opened one end of the plastic bag- she immediately closed it up again! Of course.

Date of experience: June 29, 2023

Downloaded the app but was unable to make my purchase...
June 20, 2023
Previous review

Downloaded the app but was unable to make my purchase using the app which would not let me load items, pay or use coupons. Totally frustrating and disappointing to miss out on the discount I could have had. Using an iPad with latest iOS update FYI

Date of experience: May 21, 2023
Texas
1 review
0 helpful votes
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First Time Shoper
June 28, 2023

Easy, I am 87 and found this to be an easy site. Suggest checking sizing chart

Date of experience: June 28, 2023
Wisconsin
1 review
0 helpful votes
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Trusting JfN
June 28, 2023
Updated review

We were given a delivery date and was then told there was a delay, so were given a new delivery date. And that date was met.

Date of experience: June 28, 2023

I found the website confusing in that it kept returning...
July 20, 2022
Previous review

I found the website confusing in that it kept returning to the main site while I was attempting to place the order. Also, s kept appearing for size, while I wanted l

Date of experience: June 20, 2022

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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