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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nice clothes at a nice price. The clothes were very affordable and of good quality
Good selection of styles to choose from. I am a senior who has a weight issues and I was able to find products for my body type.
I received the wrong size shoes
How can write anything more about getting the wrong size shoe than you ordered!
This sight isn't return friendly I've tried to return various items with no response. Very disappointed.
I love this sight clothes fit beautifully
I do find shipping too expensive and of course all has to be in USD. Otherwise i am satisfied.\love shopping on your sight but a little of tight with cash at the moment but i am sure you will hear from me soon.
Love it. Been shopping at Talbots for years. I did work at thei store on Bloor St in Toronto for a few years. Love all their merchandise.
Unfortunately, I find lots to order but when I get to the shipping charges I feel they are way out of line. Too expensive!
I never did receive my order and spent weeks trying to get in touch with any customer service. I finally got a reply to what was supposed to be Live Chat that said my order was undeliverable. It was returned to the originating site and trashed. Therefore I would not get my order or my money back! I finally discovered they had sent it to the wrong street address. The one they used doesn't even exist in my city. This is not my fault and I am truly angry. I have reported them to my bank as a fraud. I want my order or my money back. (I love their clothes, so this is sad.)
Love the clothing choices and the easy way to shop
MY ITEM NEVER ARRIVED!
I was charged for it and it never arrived.
I sent the item number and a complaint and NEVER RECEIVED A CALL-BACK OR EMAIL!
Dear Customer,
We are sorry to hear that your item did not arrive and that you have not received a response to your previous question. We understand how frustrating it can be to experience such issues, and we want to assure you that we take this matter seriously.
Normally, we make sure to respond to you promptly within 24-48 hours of receiving your email. If you have not received our email, we kindly suggest you could please check your spam as it is filtered by the service provider.
We have double-checked that your item was delivered in or at the mailbox at 3:36 pm on April 22,2023. And we replied to you about this logistics question on June 17th.
We have sent you another email, if you still can't receive it, we suggest you also contact our online customer service.（https :// www.justfashionnow.com/contact-us）
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW
Very good website!
I hope my little dress is great, too!
Shipping seemed to take a long time when I ordered earlier this year. Hoping this order ships in good time.
The discounts are hard to tell if they really applied, But the prices are good enough without, as long as the items actualy fit. After placing my order, I never got an official order confirmation, so I wasn't sure if it was actaully placed. I emailed after a week, without an order number, that was difficult, and it took them over a week to respond to my email, in which time, my order arrrived. Most of the clothes fit ok.
I placed two orders in July. I received one but not the other. I did not receive a tracking number for July 26th or 27th order for the merchandise, Please tell me something! The order number is HBIDIO*******.
I was unable to use discunt code or remove items that I didn't want from my bag
When I first placed this order I didn't get to add my 18% code i.e., CRX18. I really liked the style of the denim dress and debated to purchase the dress because the US sizing is often wrong. But, I decided to give it a try. Well, sure enough when the dress came it was too small, bust and hips, if the dress had fit, the pockets would have been at my knees, making them impossible to use. So I am returning the item for a refund.
Dear Customer,
Thank you for your recent purchase from our store. We are sorry to hear that you were unable to apply your 18% discount code to your order.
The condition of CRX18 is that you can enjoy 18% off after spending $99.
We regret that your order was not eligible for use. You can use it next time.
This is how to use the code, hope it will help you：
For PC users, you can find the coupon application placed on the right when you click to view the cart.
If you forget the previous step, don’t worry. You can also add the code when checkout.
For Mobile users, if you click CHECKOUT, you will find "Use Code" down below. When you finish inputting your coupon, please click Use button
We apologize for any inconvenience caused by the confusion and appreciate your support.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW
I ordered two dresses. One in small and one in extra small as that was what was available in my size. They took quite awhile to arrive but I was excited to receive them. As soon as I opened them, I knew that they were at least two sizes too big. No way were they in the "small" category.I took them to a tailor and unfortunately, it would have cost twice as much to tailor them as what they originally cost. Not worth it.
I have tried three times to get a response from Just Fashion Now on how to return them for a refund. When I filled out request for return, they promised a response within 48 hrs. It's been two weeks. There is no phone number on their website. They have a live chat option but nothing happens when you click on it. It specifically says on website not to return items to address on original packaging as that isn't where to ship returns. I am stuck with two items that I cannot wear and Just Fashion Now is not responding. I'm about to notify my credit card company that this business is a fraud/scam.
Do not shop with Just Fashion Now! I will tell everyone I know about this experience. Shopping with them is a huge risk.
Dear Customer,
We are deeply sorry for any confusion in responding to your inquiries and our return policy and procedures.
We regret to hear that you are not satisfied with the size of the item(s) you received.
To ensure a better fit, we recommend that you refer to our size chart before making your purchase. Our size chart provides detailed measurements and information about each size to help you choose the best fit for your body type. The detailed measurements of different products on our website differ even in the same size. Hope it can help you.
Regarding your failure to receive our reply, according to the email records, we have replied to you on June 22, June 27, June 28, and July 30. Unfortunately, all of our emails to you are shown as unread, which may be why you haven't heard back from us. For this, we kindly suggest you could please check your spam as it is filtered by the service provider.
We have re-sent an email to you, please check your email box and spam again.
We also understand that our live chat system may not be working as your wish, and we have verified that the system can receive and respond to messages normally.
We are sorry we don't have phone service right now. But you can contact us by email and online customer service.
Again, we apologize for any inconvenience and appreciate your patience as we work to resolve this matter for you. We value your feedback and will use it to improve our service quality for all customers.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW
Anxious to see how everything fits. Shipping costs seem a little high.
I made my order in the middle of May I have sent 17 email each time they tell me its on the way the last tacking I got was in my town call Post they think I may have been rip off. They have no record. Please be careful with them. I will never purchase anything again.
Dear Customer,
We deeply apologize for the inconvenience and frustration caused by your recent experience with our company.
We are deeply sorry for any delays in responding to your inquiries and for any confusion or concerns caused by the lack of tracking information. Here is the link where you could check the logistics status of your order:https://www.justfashionnow.com/order-query
Generally, we will reply to you within 24-48 hours of receiving your email. If you have not received our email, we kindly suggest you could please check your spam as it is filtered by the service provider.
We will appreciate you could please provide us with your order number and more details about your request so that we can investigate this matter and find a solution to your problem.
We have also sent you a private message to solve the problem with you, please pay attention to checking it. We will do our best to respond promptly and resolve your issue as soon as possible.
We assure you that we take all customer feedback seriously, and we are committed to providing the best possible service to our customers. Please let us know if there is anything we can do to make things right, or if you have any further comments or concerns.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW
Good prices. Good styles, Very cute. Would order again.
I have been trying to return 2 items purchase from this company for over 2 weeks now and, I am unable to get anyone from this company to respond to my request. There is no phone number to reach anyone and they claim 24 hour chat available that does not work.
Finally got the chat to work at this site. Was told a return address was issued. I downloaded the label and sent the return USPS. Note: I paid 17.00 for shipping to receive the 2 items ordered, now paid 15.00 to return them.
Will update when my refund is received.
Dear Customer,
We apologize for the inconvenience and frustration caused by the return with our company.
We're sorry we don't have phone service right now. To better assist you with your return request, please provide us with your order number and more details about your request.
We have also sent you a private message to solve the problem with you, please pay attention to checking it. We will do our best to respond promptly and resolve your issue as soon as possible.
For more details, you can check the return policy here:https://www.justfashionnow.com/information/returns
We also understand that our live chat support sometimes may not have been working as your wish and we have reported to the relevant personnel for verification to address this issue.
Generally, our online customer service is online 24 hours a day. You can also contact us by email or click this link（We will reply to you within 24-48 hours）: https://www.justfashionnow.com/contact-us
Again, we apologize for any inconvenience and appreciate your patience as we work to resolve this matter for you.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for the inconvenience caused by your undelivered order and our lack of prompt customer service. We understand how frustrating it can be to experience such issues, and we want to assure you that we take this matter seriously.
Sorry to hear that your order was returned for destruction due to an incorrect address. We are fully aware of the inconvenience this has caused you, and we are very sorry.
According to our records, we contacted you on June 16th and July 6th but unfortunately did not hear back from you. If you have not received our email, please check your spam as it is filtered by the service provider.
We understand that various problems sometimes arise during the online shopping process, and correct address information is also very important to ensure smooth delivery and on-time receipt. We are still willing to assist you in finding a solution.
We have sent you a private message on this issue, please pay attention to check it.
We appreciate your loyalty to our brand and are committed to providing high-quality products and excellent customer service. We sincerely apologize for any negative experience you have had with our store and hope that we can earn back your trust and confidence.
Thank you for bringing this matter to our attention. We look forward to resolving this issue quickly and to your satisfaction.
Please do not hesitate to contact us via email [email protected]. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW