Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
THIS IS MY FIRST TIME SHOPPING WITH JFN. I LOVE THE LOOKS OF YOUR PRODUCTS I CANT WAIT TO SEE HOW THEY FIT AND THE QUALITY OF MY NEW DRESS
Great clothes love the variety but your shipping is way too high. Even if you just ever so often would offer free shipping. Or reduced cost I usually order 3-4 tops at a time
Saw this top on the website and loved the colors and style! Offered it and it came in a timely manner.
I love the designs. I do wish i could trust this site. Since you offered a measly 15% to NOT return the shirts that didn't fit, or be charged more than i paid for them to be returned, i feel this site cannot be trusted & I'll never buy from here again!
The shirts I ordered are lovely. I can't wait to see them, and I hope they fit since they will fit well in my wardrobe
I've only ordered tops, but everything has been high quality
I will purchase more items again for my fall clothing. Can't wait the see the.
I try contact by email and call, no answer, all t-shirts is 100 % polister, quality is terrible. Sizes are bed. I'm using XL but their 3X is small. Last 2 weeks I try do return IMPOSSIBLE! THEY DONT RECOGNIZE MY EMAIL, MY ORDERS. SERIOS COMPANY ARE NOT WIRKING WITH YOUR TRICKS. I DEFINITELY WILL LIVE MY REVIEW FOR ALL MEDIAS.IM HART WORKING TO MAKE MONEY, I LIKE PAY FOR GOOD PRODUCT, BUT NOT FOR $#*!S THAT YOU SEND ME. LOOK THE FOTO ABOUT QUALITY.
It was a very enjoyable time. L You have a nice variety of capris and so many colors to pick from
The pants did not fit and returning them was a problem because I never heard back from you for the help I needed. They are still in the plastic bag they arrived in.
The tops are tops in fashion and price! Lots of fun styles to choose from.
My wife ordered several hundred dollars worth of clothing. When she didn't get a confirmation of the order by email or from the website, she though it hadn't gone through and so ordered again. Then the merchandise arrived--twice. We contacted them about the error, and they said sorry, returns have to be mailed by the buyer at the buyer's expense. Given that they're located in Hong Kong, this is extremely expensive and inconvenient. We strongly recommend that you avoid this merchant unless and until they revise their return policy.
Normally you will receive a confirmation email after placing an order. If you did not receive it, please try to check your spam.
Could you please provide your order number so that we can help you?
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
All the items ran much smaller than the size. I couldn't return anything the process was ridiculously convoluted and expensive shipping. Nothing fit and I am stuck with everything. I was supposed to get a partial refund and that didn't happen. I will never order again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Upon checking, the refund had been issued back to your account on 19th, June. Please kindly check your payment account.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
DE. JUSTFASHIONNOW is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Your shipping charges are confusing and exorbitant.
Difficult to find what I want in my size. There are a few shoes here, tho. But the ones I ordered came after vacation, and do not fit. And WHO in the WORLD would use white Velcro on Black shoes? Shines like a new penny on the sides of the shoes. I am returning the shoes.
Difficult to find what I want in my size. There are a few shoe here, tho.
Liked the shopping experience. The product was not made of a material that I like to wear.
The sizes were mostly accurate, I just had one dress that didn't fit right even though I ordered all of the items the same size.
Pictures and ease of ordering the size chart.
The tops are ok. I ordered an Xlrg dress and was sent a XXX size. I have put in for form to send back and haven't heard from company yet.
DO NOT ORDER anything from this company. The items are poor quality and not as expected. Their return policy is a joke. They represent themselves as US company but returns are sent to China, where the customer incurs shipping and possibly customs fees. I'm going to donate my purchase. I wish I had read reviews before making a purchase. They don't even deserve 1 star
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Could you please provide your order number so that we can help you?
If you have questions about your order, please contact us by email at [email protected] or by chat online.
DE. JUSTFASHIONNOW is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Red whit and blue, good replacement for old one! I ordered a lovely shirt and it was delivered in a timely manner.
Good sales price but shipping is way too much.
My purchase is a Christmas shirt and it's several days AFTER Christmas so the discount should be more and $10 shipping cost is way too much.
The last 2 tops I received were poorly made with cheap fabric. The dresses required altering because they were overly long.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Could you please provide your order number so that we can help you?
If you have questions about your order, please contact us by email at [email protected] or by chat online.