Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It takes a long time to receive my items. I do like them once received, just wish it didnt take 2 months to get them
I enjoy choosing items I want from the large variety of clothing you sell and the prices are reasonable with lots of discounts. Sue T
When I tried to return my order due to fit issues I was kindly told that I would be responsible for shipping, customs issues and it would most likely cost more than what I spent on the items. I was encouraged to keep everything with a 20% discount for my dissatisfaction. I will never shop with this company again!
Lots of beautiful things to choose from!
Prices keep changing. Very frustrating. Don't keep changing things
I ordered a dress from JustFashionNow... paid $10 for shipping and received the dress 2 1/2 weeks later. The dress was huge and came to the floor, but it was sized as a medium. When I contacted the company, I was told that I would not receive the purchase price back until they received the dress and was given the address in China where it must be returned. The cost of shipping the dress back to China was almost as much as I'd paid for the dress. Also I was told that it takes a long time to get to China. I marked this up as a learning experience and will never order there again, obviously.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
So. The items arrived and were nothing like the photo showed. When I emailed how to make returns, I was told the cost of returning postage and handling to China ( first I knew that it was from China) would be more than the items were worth. They would refund 15% of my order - and I 'could keep or donate' the clothes!
Your site adds everything you look at to a cart. It's annoying. If I want it I'll add to the cart myself. You don't need to add everything I look at to a precast. It's not a help to me. It was confusing and I almost didn't order anything because of that.
One item didn't fit. When I asked to return they offered me 15% of the price to keep it informing me it could cost me more than the price of the item to send it back. They are scam artists knowing full well people won't pay more than the item to send back. Their loss. I shop online for most of my clothes and although some of the items I received I really like, I will never shop with them again. It was an insult offering me $4.50 for a $30 item.
Normally, the item would only be added to the cart when you click the "Add to Cart" button.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Your site adds everything you look at to a cart. It's annoying. If I want it I'll add to the cart myself. You don't need to add everything I look at to a precast. It's not a help to me. It was co fusing and I almost didn't order anything because of that.
I wanted to return 3 items as they fit like a tent on me. You wanted to give me a 40% credit which I accepted. NO REFUND. I will let media know you are CROOKS!
Difficult to order things that add up to the discount. Pictures look great but all the clothing is made from the same thin fabric. The printing on the fabric is what makes the clothing look nice. Sizes run small, so order up and be prepared for a light weight fabric,. Not the drape that you expect from the pictures.
I love the selection of the clothing you sell but I find that sometimes a size medium is very small and sometimes it is very big. I never know whether I should order size small or size medium.
Item was poor quality and when I inquired about returning, I was offered 15% of the purchase price and information that because everything comes from CHINA, that's where it had to be sent back and returns were often difficult and expensive. Terrible customer service!
The material used on the tops are very thin. Sizes come in small. I will not be ordering again I doubt I will wear any of them. I'm very disappointed.
Really love the clothes. Haven't seen anything like this in stores.
Takes a while to receive your order.
This buying experience can be very costly. Purchasing clothing on line can be risky as it is because you are not able to try anything on and you don't have the return flexibility as you would with Amazon Prime. Should you decide you don't like the fit and want to return items, you will discover that their fulfillment center is in China and it could cost you more than the cost of the item to make the return or exchange. The company will try to negotiate a discount (mine was 15%), and you will have no choice other than to accept their offer or pay an exorbitant amount to make the return. I would never do business with this company again because they disclose these facts in the fine print. The quality is not great and reflects their low pricing as well.
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?
It has been over a month since I submitted and paid for the order. I thought I would order just two items, to see how quickly I received the order, and verified the quality and sizing of the items.
As stated above, I am still waiting for the rest of my order. Not too good, as experience.
Very quick, had what I wanted, very quick to choice and service was excellent
Their fabrics and designs are exactly how they appear on the website. Note that the lengths run long.
I bought a dress that was light weight with a butterfly print. The dress was as beautiful in person as it was on the website. I am 5' 2" and the dress was too long for me. I gave it to a friend who is 5' 7" and she loves the dress. She said that the print was beautiful!
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
So many choices that it's hard to decide which ones to get!
Love the dresses, the colors, the different patterns
I have ordered several things from this vendor and they were as described and were nice and I kept them. This order however was not a good item, cheap looking and not the quality of items in the past. When I asked about returning them I was offered only 15% of my original cost to be returned and I rejected that. I was then offered 40% and told I was resonsible for postage back. Well the postage is probably quite high since it must be returned to China. So I will not be purchasing anything in the future because it is just not a good policy of return.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It feels great knowing I will look great at the wedding!
Great, it was a wonderful experience
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!