Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustFashionNow

JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JustFashionNow?
grey stargrey stargrey stargrey stargrey star

JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

Instant Feedback

122,391 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Jenn O.
Unfollow Jenn O.
Share Review
Report Review

Return policy
July 30, 2022

I think the dresses I purchased were very nice and the quality was good, they just didn't look good on me. However, the return policy will prevent me from ever buying from here again.

Date of experience: July 30, 2022
Indiana
1 review
0 helpful votes
Follow Marilyn Q.
Unfollow Marilyn Q.
Share Review
Report Review

Somewhat satisfied
July 30, 2022

I am pleased with the material, however the sizes run as much as two sizes smaller than normal. Also the shipping is quite slow.

Date of experience: July 30, 2022
Tennessee
1 review
0 helpful votes
Follow Betty X.
Unfollow Betty X.
Share Review
Report Review

Somewhat Satisified
August 29, 2022
Updated review

Need to have more products for short females.
Have had to have all clothes altered.

Date of experience: July 30, 2022

Need to have more products for short females
June 27, 2022
Previous review

Need to have more products for short females.

Date of experience: June 27, 2022
Massachusetts
2 reviews
0 helpful votes
Follow Gay Z.
Unfollow Gay Z.
Share Review
Report Review

Sizes not correct
July 30, 2022

I followed there size chart. Everything was to big and not the quality I expected. I asked to return the items and got no response

Date of experience: July 30, 2022
Arkansas
1 review
0 helpful votes
Follow Melissa Q.
Unfollow Melissa Q.
Share Review
Report Review

Mostly good
July 30, 2022

I have ordered a lot of items from them. Mostly clothes, a few were not a true size. And one wasn't the item I ordered. It isn't reasonable to reture your items, because they have to be sent back to China. But all in all I really like what I have ordered.

Date of experience: July 30, 2022
New York
3 reviews
0 helpful votes
Follow Betsy J.
Unfollow Betsy J.
Share Review
Report Review

Inconsistent sizes, no easy exchange/return
August 29, 2022
Updated review

Beautiful tops. Based on the style, I ordered some tops in sz L, some in sz XL, yet none of them fit. The method for returning to exchange was so complicated, I ended up just donating them to my local charity. Very disappointing. My budget is too tight to throw away money, so I will not order again from this company.

Date of experience: July 30, 2022

The merchandize is appealing; however, the method for...
August 28, 2022
Previous review

The merchandize is appealing; however, the method for making a purchase on the website is flawed and frustrating.

Date of experience: July 29, 2022
California
3 reviews
0 helpful votes
Follow Angela D.
Unfollow Angela D.
Share Review
Report Review

Customer service
July 30, 2022

Customer Service were most helpful in my request to return a pair of boots that did not fit right and actually did not like at all. I told her/him that I have an order ready to check out with JustFashionNow, and was not able to use the info on the label that came with the boots on how to log in etc., but was told to return them but am I to wait for a return label, because I don't mind paying the Shipping cost. Please let me know, I have the boots well packaged and ready to return in the mail. Order #HBC******* - shipped on 8-6-22; and received on or about 8-15-22. Thank you, Angelaa Greenwood - Email: *******@att.net

Date of experience: July 29, 2022
Ohio
1 review
0 helpful votes
Follow Margaret K.
Unfollow Margaret K.
Share Review
Report Review

Return of an item
July 30, 2022

I expected a full refund of an item with minimum cost to return a blouse that was too big. It will cost me more than the blouse is worth to return it and they want to give me 15% of the value to NOT return it? Seems a little low for a refund, or take the shipping costs down.

Date of experience: July 29, 2022
Texas
1 review
0 helpful votes
Follow Julie T.
Unfollow Julie T.
Share Review
Report Review

No future purchases
July 30, 2022

Order was delivered later than expected. Sizes were not compatible. Fabric was not the quality I had hoped it would be.
Needed to return items and found out they have to be sent to China for return, which may take a long time, as well as be expensive.
Decided to take the measly 15% cash return and donate the items -- cheaper and more productive. Was later told I would get 25% cash back but so far I have seen nothing in the way of 'return' or 'cash back'.

Date of experience: July 29, 2022
California
1 review
0 helpful votes
Follow Rach M.
Unfollow Rach M.
Share Review
Report Review

Just Fashion
July 30, 2022
Updated review

The way things are shipped, they never come all together. I'm still waiting for clothes that I ordered in July 2022. They say they have been shipped, but haven't received them. Some of the clothes are really cheaply made. It's frustrating when they take your money really fast, but the products take for ever to show up.

Date of experience: July 29, 2022

Good shopping experience
July 30, 2022
Previous review

Good shopping experience

Date of experience: July 29, 2022
Australia
2 reviews
0 helpful votes
Follow Rae W.
Unfollow Rae W.
Share Review
Report Review

Great clothing
July 30, 2022

Well made. Colours are exactly what you see. Great prices easy on-line ordering. Fantastic selection

Date of experience: July 29, 2022
Utah
1 review
0 helpful votes
Follow Debra Y.
Unfollow Debra Y.
Share Review
Report Review

I tried to return about 1/2 or more of my $200+ order and got the run around for a return label. I was finally offered 40% off my order to keep the clothes (which I accepted after getting back from a 3 wk trip out of the country) but have not heard anything back. This experience has cured me from ever ordering online again.

Date of experience: July 29, 2022
New Jersey
1 review
0 helpful votes
Follow Marilyn H.
Unfollow Marilyn H.
Share Review
Report Review

Just what I expected
July 29, 2022

The dress I purchased was a great price and looks just as it is pictured. It fits well. The colors are vibrant. I have not washed it yet but as it is synthetic I expect it will hold up well. The earrings are also as pictured.

Date of experience: July 29, 2022
Texas
1 review
0 helpful votes
Follow Christina W.
Unfollow Christina W.
Share Review
Report Review

First of all, I never received a single email from these people. Usually when you place an order online, you receive an email confirmation of the order. Not these people. The online chat service said they sent several emails but I never received anything but grief from tthese people. After two weeks, and the order still had not shipped. All they would say is be patient. So I cancelled the order. They only thing they did do right was refund the amount to my credit card in the 7 days that they said they would. Buyer Beware. The pictures look great but everything else is questionable at best.

Date of experience: July 29, 2022
Illinois
1 review
0 helpful votes
Follow Nancy T.
Unfollow Nancy T.
Share Review
Report Review

Just OK
August 28, 2022
Updated review

Just OK some what disappointed in the quality of the materials

Date of experience: July 29, 2022

Very Enjoyable
June 28, 2022
Previous review

Very Enjoyable

Date of experience: June 28, 2022
Arkansas
1 review
0 helpful votes
Follow Carol Z.
Unfollow Carol Z.
Share Review
Report Review

Misrepresentation
July 29, 2022
Updated review

Bought seven dresses. Needed to return two. Contacted several times. No help at all just wanted a return address. Got all this go to home page get tracking number, blah blah. My credit card paid you. By all the comments this happens a lot. I followed your size chart. Still two were too small. My stupidity!

Date of experience: July 28, 2022

Loved the products
July 28, 2022
Previous review

Loved the products

Date of experience: July 27, 2022
Rhode Island
2 reviews
2 helpful votes
Follow SANDRA A.
Unfollow SANDRA A.
Share Review
Report Review

Extremely Dissatisfied
August 28, 2022
Updated review

I already sent multiple emails to your customer service regarding my shopping experience with your company. I will NOT BE DOING BUSINESS with you ahain!

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 28, 2022
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.

If you have questions about your order, please contact us by email at [email protected] or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!


Easy to navigate website/ multiple ways to pay
June 28, 2022
Previous review

Easy to navigate website/ multiple ways to pay

Date of experience: June 28, 2022
Arizona
2 reviews
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Share Review
Report Review

Casual Tops
July 28, 2022

The tops were very nice and very affordable, but I did have a sizing problem. I wear a XS or S and ordered all size S. There was a big difference in the size of the tops from one to the other and I had to have one altered to fit me properly. It was way too big! XS was not offered.

Date of experience: July 28, 2022
New York
2 reviews
0 helpful votes
Follow Laura P.
Unfollow Laura P.
Share Review
Report Review

Mostly nice stuff but delivery too long.
August 27, 2022
Updated review

Delivery took a very long time and the fact that you have no outlet in the US makes it too hard to return stuff. I wouldn't purchase from you again because of that. If that and shipping delays are corrected I would certainly order from you again.

Date of experience: July 28, 2022

Inconsistencies in description of fabric vs material...
June 28, 2022
Previous review

Inconsistencies in description of fabric vs material should be looked

Date of experience: June 28, 2022
New York
1 review
0 helpful votes
Follow Rebecca D.
Unfollow Rebecca D.
Share Review
Report Review

Rapid response to concerns
July 28, 2022
Updated review

Appreciate your concerns to deliver good customer relations

Date of experience: July 28, 2022

YOU OFFER FALSE DISCOUNTS, FOR EXAMPLE..
August 27, 2022
Previous review

YOU OFFER FALSE DISCOUNTS, FOR EXAMPLE. YOU SAID AT 1 POINT I QUALIFIED FOR FREE SHIPPING THEN I WAS CHARGED FOR SHIPPING AT THE END

Date of experience: July 27, 2022

CONFUSING OFFERS FOR DISCOUNTS
May 27, 2022
Previous review

CONFUSING OFFERS FOR DISCOUNTS

Date of experience: April 27, 2022

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
See all photos