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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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I think the dresses I purchased were very nice and the quality was good, they just didn't look good on me. However, the return policy will prevent me from ever buying from here again.
I am pleased with the material, however the sizes run as much as two sizes smaller than normal. Also the shipping is quite slow.
Need to have more products for short females.
Have had to have all clothes altered.
Need to have more products for short females.
I followed there size chart. Everything was to big and not the quality I expected. I asked to return the items and got no response
I have ordered a lot of items from them. Mostly clothes, a few were not a true size. And one wasn't the item I ordered. It isn't reasonable to reture your items, because they have to be sent back to China. But all in all I really like what I have ordered.
Beautiful tops. Based on the style, I ordered some tops in sz L, some in sz XL, yet none of them fit. The method for returning to exchange was so complicated, I ended up just donating them to my local charity. Very disappointing. My budget is too tight to throw away money, so I will not order again from this company.
The merchandize is appealing; however, the method for making a purchase on the website is flawed and frustrating.
Customer Service were most helpful in my request to return a pair of boots that did not fit right and actually did not like at all. I told her/him that I have an order ready to check out with JustFashionNow, and was not able to use the info on the label that came with the boots on how to log in etc., but was told to return them but am I to wait for a return label, because I don't mind paying the Shipping cost. Please let me know, I have the boots well packaged and ready to return in the mail. Order #HBC******* - shipped on 8-6-22; and received on or about 8-15-22. Thank you, Angelaa Greenwood - Email: *******@att.net
I expected a full refund of an item with minimum cost to return a blouse that was too big. It will cost me more than the blouse is worth to return it and they want to give me 15% of the value to NOT return it? Seems a little low for a refund, or take the shipping costs down.
Order was delivered later than expected. Sizes were not compatible. Fabric was not the quality I had hoped it would be.
Needed to return items and found out they have to be sent to China for return, which may take a long time, as well as be expensive.
Decided to take the measly 15% cash return and donate the items -- cheaper and more productive. Was later told I would get 25% cash back but so far I have seen nothing in the way of 'return' or 'cash back'.
The way things are shipped, they never come all together. I'm still waiting for clothes that I ordered in July 2022. They say they have been shipped, but haven't received them. Some of the clothes are really cheaply made. It's frustrating when they take your money really fast, but the products take for ever to show up.
Well made. Colours are exactly what you see. Great prices easy on-line ordering. Fantastic selection
I tried to return about 1/2 or more of my $200+ order and got the run around for a return label. I was finally offered 40% off my order to keep the clothes (which I accepted after getting back from a 3 wk trip out of the country) but have not heard anything back. This experience has cured me from ever ordering online again.
The dress I purchased was a great price and looks just as it is pictured. It fits well. The colors are vibrant. I have not washed it yet but as it is synthetic I expect it will hold up well. The earrings are also as pictured.
First of all, I never received a single email from these people. Usually when you place an order online, you receive an email confirmation of the order. Not these people. The online chat service said they sent several emails but I never received anything but grief from tthese people. After two weeks, and the order still had not shipped. All they would say is be patient. So I cancelled the order. They only thing they did do right was refund the amount to my credit card in the 7 days that they said they would. Buyer Beware. The pictures look great but everything else is questionable at best.
Bought seven dresses. Needed to return two. Contacted several times. No help at all just wanted a return address. Got all this go to home page get tracking number, blah blah. My credit card paid you. By all the comments this happens a lot. I followed your size chart. Still two were too small. My stupidity!
I already sent multiple emails to your customer service regarding my shopping experience with your company. I will NOT BE DOING BUSINESS with you ahain!
Easy to navigate website/ multiple ways to pay
The tops were very nice and very affordable, but I did have a sizing problem. I wear a XS or S and ordered all size S. There was a big difference in the size of the tops from one to the other and I had to have one altered to fit me properly. It was way too big! XS was not offered.
Delivery took a very long time and the fact that you have no outlet in the US makes it too hard to return stuff. I wouldn't purchase from you again because of that. If that and shipping delays are corrected I would certainly order from you again.
Inconsistencies in description of fabric vs material should be looked
Appreciate your concerns to deliver good customer relations
YOU OFFER FALSE DISCOUNTS, FOR EXAMPLE. YOU SAID AT 1 POINT I QUALIFIED FOR FREE SHIPPING THEN I WAS CHARGED FOR SHIPPING AT THE END
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
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