JustFabReviews 10,359

I have been a VIP member for a long time. I go in today to try to order somethings with my credit and pretty much can not because your credit only applies to items that are $39.95. Well, many if the items on the site are that price but, they have also given me a $10 off credit for my birthday, which I cannot remove. So, I will have to pay them extra money to buy something, when they already have my $40. I called and confirmed this, shared with them how I feel about it and after they tried to talk me out of it, I cancelled my account. Never again.

I ordered two pairs of boots from JustFab the first week of December. Now it is the last week of December and I still hadn't received my packages or even got any confirmation on shipping yet. So I proceeded to call customer service which was an automated system. It told me that my package was delivered on December 16th. No it was not. So I asked to speak to a live customer service rep. I had to repeat myself multiple times and listen to the machine repeat itself over and over before I finally got to speak to an actual person. Once I got transferred to someone, she finally told me that my address was "undeliverable" and that they sent my shoes back to the warehouse. (I've received a ton of packages at this address considering I ordered a lot of Christmas gifts online and had them sent to my house) but anyways whatever, I asked to send them somewhere else and she told me that the shoes I had chosen weren't even in stock anymore. So I asked for a refund. She gave it to me without question, so that part was good. But why didn't I get notified that my package couldn't be sent? They just left me hanging for a month wondering where my shoes were that I paid $50 dollars for. They kept my money, but sold my shoes to someone else and sold out of them. DIDN'T BOTHER TO TELL ME AT ALL. They just wanted to keep my money without me getting what I paid for. I will never order from them again.

This is an awful company to deal with. I am appalled at the customer service I have been dealing with. The quality of the merchandise is not good to begin with. Dealing with the so called "customer service" has been the worst experience of my life with any retail. I am a VIP member and am treated with such rudeness and an unwillingness to help me. I will never use this company again and I highly recommend not even wasting your time. There are many other websites with better quality products and much better service for the same cost.

This is possibly the worst company I've ever dealt with. The girls on the end of the email clearly have no clue about customer service, let alone how to actually write an email as I had to chase and chase for a response and when I got one, the responses were less than helpful and likeep something you would expect from a moody teenager. As soon as I realises they'd set up a standing order which I NEVER requested, they told me I couldn't cancel. The boots I ordered never turned up and I had to cancel my bank card to stop payments! Why someone would be driving round with a personalised 'ju5t fab' car in Billericay is beyond me! Just Fab is a shocking company!

Scam! I got two bags cuz I thought I'm gettin an amazing deal, got em both with diff email (signed up twice) same credit card next thing I know I got charged for two membership on my credit card and I don't remember reading anything about that. Tried to claim a refund no use. Called customer service no use. Opened a dispute fr my payment but they refused as just fab had evidence that I signed up but I still don't recall reading about the charges. I ordered a new credit card to not get billed again!
I want my money back!

I signed up and the second month I forgot to skip the month so they charged me $40 and gave me a credit which is fine because I knew that was part of the deal. I still haven't used my credit. I was trying to use my credit recently and discovered that you can't use it with any sale they have. So I could get 3 pairs of pants for $45 if I pay them now or I can get 1 pair of pants for $39.99 if use my credit. You already have my money! I understand trying to boost sales but this does not make for long term customers. I will be getting my one pair of pants for 39.99 and cancelling my subscription.

I felt scammed! I had no clue that they would take £35 per month out of my account - apparently it's in the small print, which is so small I never saw it. It should have been made more obvious! The whole process is confusing. You can't see immediately what payment method you have set up, the 'skip the month' process is confusing as it's only available for certain days a month and not all the time! Both me and my daughter had an account, but she used my card, so I got charged £70. I called today and spent about 40 mins on the phone trying to cancel the account and get a refund. At first they refused to give me a refund, but I was adamant and eventually they agreed. But not before they tried to persuade me over and over again to stay with him and use my 'credit'. I've received an email saying my membership has been cancelled... I've yet to see if they refund the money!

After trying to contact justfab for three days to cancel my account, I finally got someone on the line today, this further let's me know that they are falsely advertising 24 hour assistance an close their lines down after hours an on the weekend... so I asked the representative to cancel my account she stated she would cancel the VIP but the credit would remain on my account for future purchases... what! I told her I wanted a full account closer withe no longer access to the site an the credit reversed back to my credit card... She stated she could not credit... now I'm mad an requested a supervisor... then she relented an issued a refund to my card and the complete closure of my account... that site is crap... I told them I could not wear the clothes or shoes because they didn't fit a curvier body type... the reason I stopped buying almost eleven months ago... beware of this site... only do a one time purchase an don't opt into the VIP.

I don't understand why they can take my money via Paypal. I didn't give them any information about my Paypal account and also the others bank cards I have. I have cancelled my old card which was registered with Justfab. And after a few months they came back with a good new that they have taken my money away by another card which is registered with Paypal!
Be careful you have to delete the information of your card in Paypal if even you have cancelled it. I don't know how they did but, clearly my money has gone!

I think your practice of enticing people to this great "VIP" opportunity, while having in very small, not obvious print, that you will have $40 taken out of your account each month is a horrible practice. You are taking advantage of customer after customer, which is proven by the countless complaints from others about the same issue. My 18 year old daughter learned a valuable lesson after not checking her account for 4 months and finding Just Fab took almost $200 from her. Then, she emails Just Fab asking about it and was told "it was clearly stated what you signed up for... but the good news is you have all of this store credit." She has no interest in purchasing more shoes from this company. Obviously it is not clearly stated as there are so many others that have been "scammed" by this same practice. She has filed a complaint with BBB and hopefully she will get every penny back. I hope others do the same! I see a class action lawsuit in Just Fab's very near future!

I ordered a pair of boots as a christmas present for a friend when I was in my college town. I ordered them two weeks in advance before I was going to head back home for the holidays. They literally took forever to ship them! Because of this, I e-mailed them and their customer service sucked! They didn't even answer my questions. Anyway, I can't get the pair of boots, until I come back from break which is in a month because they didn't come in on time, so I left my college town before I received them in the mail. By the time I get them, its going to be way past christmas. Now I have to buy my friend another present because of JustFabs stupid and slow shipping service.