JustFabReviews 10,359

At first, when I joined this site, I thought it is a very good site with affordable prices, but after several months, I figured out it is not good at all. First time that I ordered from JustFab, it took more than two weeks to deliver my order and Once, I even didn't receive my orders and when I called customer service, I didn't receive any proper answer. Then I called to cancel my VIP membership and it seemed that it is accepted to cancel my membership, but after 3 month, when I was checking my bank account, I figured out that it is not cancelled and every month, the money is withdrawn from my account. Whereas if I knew that my account is not cancelled, I could easily skip each month. I did live chat with customer service and they told me that they cannot refund all money to my account and they can only refund one month which is so ridiculous, since I didn't use the money and I didn't buy anything with this money. And the person in customer service was not polite and didn't give proper answers when I told her that I didn't use the money so why you cannot refund the money, she offered me 10$ to not to cancel my account but she didn't add it to my account and also didn't provide refunding all money. I am not sure if one month credit is refunded or not, she said it takes 7 days, I hope that at least I can receive one month credit. She only wanted to keep the account without any refunding which both canceling and refunding are my rights as a customer. I have never seen something like this. Very poor customer service. It is just like stealing since they withdraw money from your account and they don't refund it to your account when you want it and while I didn't use it.

I got caught out with 2 x£35. They will not refund I have to buy to the value. I ordered two jackets the worst quality I have ever seen. I spent £8 over my credit now they won't refund the £8 I need to again spend to that value, what a JOKE. Still waiting for goodtos be collected. They don't deserve even a one star. Please do not use this company. Customer service is appalling, they read from a script without listening to the customer.

Offered first pair for £9 on a TV ad, saw online they did a 'buy one get one free' section with the shoes shown still up to the 75% off as offered on the advert yet when I added two, it suddenly changed to their typical '2 for £35' offer instead meaning I could only purchase one pair to get it for £9, plus delivery is about £4 which means I'm hardly saving anything. Definitely not worth the time wasting. Plus you only get 2 hours to use the 'up to 75% off' VIP deal. No point since I've emailed them with queries on why the '2 for 1' offer doesn't get added to my basket. What a joke.

Ive ordered a couple pairs from their site, they are nothing spectacular and honestly my feet get pretty cut up from loose stitching or rough edges but im financially tight and i nust wanted a cheap pair of shoes. What they failed to mention is they automatically take ( in my case) anywhere betwen 40 and 60 bucks out of your account every month. I had called after i noticed the first transaction and the lady assured me that it would not happen again. It has now been 4 months and i cant get my money back. Luckily for me my credit card expires soon and then hopefully that will make it clear i want nothing to do with this company. Really unfortunate that all i wanted was a pair of shoes and now justfab has 200 dollars from me and theres nothing i can do about it. They have yet to reimburse me even when i cancelled my membership. Save yourself the grief and go to your local shops, at least then your hard earned money goes to someone deserving.

Took $39.95 for 5 months, it means justfab took $199 from me but will just refund 100. Because one of the call center employee LIED telling me the charge would never happen again when I called two months prior about the charges.
So if don't shop they will charge $39.95 every month. The shoes are cheap made so watch out for the quality, the boots I bought ripped with one month of use, that's why I didn't buy anything else but didn't know they would charge me for not using the account.

DO NOT ORDER FROM THIS RIP OFF WEBSITE!

Took £70 out of my bank without me know... and yes you will say "its on the terms and conditions" but the question is why don't you make them more visible rather than stealing money from people and refusing to refund them which I am pretty sure is not legal by the way. The quality of the boots were of a very low standard in the first place and then you have the cheek to take £35 a month out of bank accounts without properly informing them. Your call centre staff were the most unhelpful people I have ever spoken with and after saying I will contact citizen advice they finally agreed to refund half of my money which still isn't acceptable(which hasn't happen yet)

I have reported Just Fab to watchdog and I have requested my bank to stop any further payments to your $#*!ty website

So the moral of this story is... if you want low quality shoes and then to have money taken out of your bank account with no chance of having a refund, go ahead and order from Just Fab. If not then do not order from this website no matter how cheap and nasty the product are

I Ordered One Pair Of Shoes From Them After Creating An Accoun in February, Unknowingly I Was A "VIP" Member So About 4 Months Later Yesterday 6-7-16 They Sent An Email Out Saying Something About Unused Credit Points And A Total Of 39.95$ So I Called A Representative And I Told Him I Wanted To Cancel My Account They Told Me The Only Way I Could Cancel If I Brought 2 Items I Told Them I Wasn't Buying Nothing And To Just Cancel The Account. He Told Me The Credit Points Couldn't Go Unused I Told Them That Was Not My Problem So About An Hour Later They CHARGED MY DAMN CARD! I Called Them Snd Told Them That An Unauthorized Transaction Was Made And Its Illegal! So They Told Me They Would Refund Me My Money Plus More! TO AVOID PROBLEMS WITH YOUR MONEY AND CREDIT CARD PLEASE AVOID BUYING FROM THIS JUST FAB BULL$#*!

The shoes I ordered were ok but nothing special for the price... I didn't realise that creating an account would give justcrap permission to take £35 a month out of my account every month without my permission... after contacting just fab they informed me I could skip a month by logging on a few days before, like everyone has time to do that every month! They said they would deactivate my account but couldn't refund the money taken out and I could spend it on anything on the website to the value of £35 after spending a fortune on calls I gave in and agreed to do that... although when I tried it kept saying it was an invalid purchase. So now I have to live with the fact I have a mediocre pair of shoes for £70 that's if they don't take anymore. I'm appalled at this and suprise its even legal.

I only bought one pair of shoes and before i knew it ebay had me on a contract taking out £35 every month, for 5 whole months before i noticed, they Even contact you to say their taking money out my account, the quality of the clothes is ridiculous, it is the esact material as the items i have purchased from china. The worse bit about it is when you have paid for a credit, they dont allow you to get a refund you can only buy a item from the site. Ridiculous.

I placed my first order with just fab recently and was hesitant in doing so as I had no prior experience with just fab. But I love all my items. The jumpsuits I got are adorable. The white pants fit like a glove - my man lost it when he saw me in them. And sizing is accurate. 27 fit me like 27, small fit me like a small. The 5 pairs of shoes I got were as described and comfortable. I am not dissapointed with their products at all. The only downfall is for us Canadian buyers -1 it is in US dollars so remember that and 2- CUSTOMS! Just fab does not list under 100$ on package they note exact amount so you end up paying high customs they also send my one order in 3 seperate packages I ended up paying $80 in customs for $700cdn in clothing. Which has led me to decide I won't place large orders with them again. But otherwise. I don't see why anyone would have complaints
Just make sure you call and cancel your VIP membership before you get charged the $40US (52+ Canadian!)