JustFabReviews 10,359

I was very frustrated that I could not cancel my account on line and had to call in. I tried the "chat" to cancel but no one ever answered me & it forced me to call in.

I know the game they are playing, it is a sales gimmick... get me on the phone and think you can get me to stay. I despise companies like this & feel bad for employees that are made to continue to up sell & offer additional discounts to customers & keep pushing this account on people that are trying to cancel.

No I don't want your $10 credit for $40 shoes + pay shipping. No I don't want to skip a month - I know how it works - if I wanted to skip a month I would not have called in to cancel.

If a customer wants to cancel you should not make it as difficult as it was. When I call you & tell you I want to cancel there should not be any additional questions or offers provided - JUST CANCEL! I will never buy from here again. Sorry this place is horrible and I would not recommend anyone to try this. I should have read the reviews before buying.

Ordered the £9 pair of shoes they where offering this in turn means that I was agreeing to there £35 a month subscription service! No where did it say this in detail or in bold. Thankfully I realised before the 6th of next month because I was able to cancel the service before being charged. But what have me really annoyed was the customer service. I used the online chat to cancel. When you first set up a chat they ask why you are messaging, at first I put "To cancel" and it didn't connect. 20 minutes without anyone aswering me I decided to open a second chat with the words "help needed". This chat was answered the SECOND I opened it. This is just a disgusting why to treat customers.

I got an e-mail for the 'get a pair for free + SH' so of course, I did it. Through my mobile phone. When you're signing up, you really don't realize that you're signing up for their expensive $#*! membership and when you do, it's news to you when they start billing you. You can't even take your damn credit card off the account unless you CALL them. Which I did. The process was actually pretty smooth and to be super safe, I added a card that absolutely cannot be charged because. It's a gift card (lol) and I set it as my default card. Take that, JustFab. Have fun trying to con a monthly fee out of a gift card with a $0 balance.

They rip you off. Horrible shipping. Horrible shoe quality. Shoes are too small and make me feel like im some kind of bigfoot. And they dont give you all of your money back. Never answered when i tried to return item. $#*!ty scam about being a 'vip member'. Over all just really stupid and disgusting. '$10 shoes' for your first time my $#*!. They suck.

This company refused to credit my account back once I realized they were ripping off members. I was able to purchase BOGO items without an account for $40 LESS than with my account. When brought to the attention of Melissa, my chat consultant, I was told there were no refunds on previous credits to my account. I told them I felt like I was being ripped off and that I wanted to cancel and get my funds back since I wouldn't be getting products for money I had spent. She informed me again that the money wouldn't/couldn't be credited and ended our chat. Customer service is HORRIBLE and the way they treat their 'Members' is awful. Never again.

JustFab is single handedly the worst company I have ever done business with. I was a VIP memeber. I would always skip the month for getting charged. After looking in my account they charged me anyways. When I confronted them for a refund they say that the refund was transferred BUT IT WAS NOT. I verified with the bank. JustFab was stealing from my account and not even having the money show on my account in JustFab. They were just taking it. I had to file a claim with the bank and lock them out from taking funs from my account. NEVER EVER EVER JOIN JUSTFAB. As a retail associate myself I am appalled at how dishonest a company can be to steal from their customers.

I preferred shoes from them 4 months ago, which never came because according to them my address was "incorrect" (which was not true) so I threatened them that I would file a report for fraud if they did not refund me. Around 1 month later my money was STILL not refunded and I called again. About 4 months later 52 dollars was missing from my account after I specifically said on the phone that she needs to cancel my account.
I had not been on there website in months, I did not order anything, I did not having any outstanding balance, they just took that from my account.
I have now filled a report for fraud, if anyone else has had this problem please write a report. It is important people know that they are frauds.

So I purchased 124 dollars and some change worth of stuff I'm guessing with the VIP perk. I'm looking my account over directly after purchasing and realize I'll now be billed. I called to cancel my account and she was VERY Talkative and told me that if I cancelled my order would not be shipped and would be cancelled. I decided I really wanted my shoes. I agreed to continue wth the memBership and just skip each month. I started reading reviews saying that people were still being billed each months ebm though they skipped. Ok about to be going back to school and can't risk that happening, which is what I told the same lady on my second call. She was pleasant and agreed to cancel it. I was told I would get an email within 24 hours with my CANCEL CODE and a confirmation cancelling my order. I only got the cancellation of the order. So I called back again and spoke to a man named chad and he gave me my case number. I'm between calls I did cancel membership online however this was all last night and this morning I went to just fab and I was logged in again as if they opened my account back up. Waiting for my refunded money because they SPECIFICALLY said that I was have "" all of my money refunded within 5-7 business days OR SOONER" now I wait...

I am amazed and embarrassed for humanity, based on some of the poor reviews for this site. Does no one read anymore?

JF is a subscription service. To lock in those great rates of $39.95, free shipping, access to sales and such you must be a VIP Member or Subscriber. Your card is charged $39.95 per month (on or around the 8th). You have until the 5th of each month to "skip" your monthly fee. If you do this - you are not charged. If you do not opt out, your card is charged and a credit is added to your JF account. You CAN use your credit on a sale item (cheaper than $39) - however JF doesn't "split" credits, so you won't have an outstanding balance to apply elsewhere.

I have ordered probably 20 pairs of shoes. Most are good, - few are great. I had one pair break and thought one pair was just awful and returned them. You can usually tell by the pics how good the quality will be of the pair you're ordering, so I know when to avoid the garbage. I find most fit true to size. Read heel Heights and reviews for better fit and guidance.

Returns were easy. It's honestly awesome for those of us capable of reading comprehension.

I ordered 2 pairs of JustFab shoes a few months ago. The packaging was very pretty, but I was not impressed with the quality of the shoes for the price. They were more like indoor shoes, clearly not made to withstand any weather or wear. One was a pair of flats, they felt like slippers: thin soles with no support. The other was a pair of booties, and I didn't dare wear them in any sort of snow. I've had the shoes about 8 months and though they were comfortable and pretty, they haven't held up well. Since I ordered my shoes, JustFab has been taking 39.95 out of my account because I had to become a "VIP" member to look at or buy anything. This is so irritating and not worth it for two pairs of shoes. I finally called to cancel the account. The attendant was VERY talkative, doing her best to promote the company and maintenance of membership. I had to interrupt her finally to ask for all of my money back and to cancel my account. She was pleasant enough and did so for me. Now I am waiting for the refund, hopefully will be quick.

I allowed my teen daughter to use my debit card to purchase a $15 pair of boots back in November 2016. I had NO IDEA my card was being charged $39.95 per month for 9 months! Plus they are billing an expired card and I have no idea how they are doing it! My card expired May 2017 so they shouldn't have been able to collect for June, July and August but they did. My daughter looked on the account and it showed card expired. I am trying to get the charges reversed through my bank as I never authorized anything. I've never even been on their website

I have skipped the month for the last 6 months and they have still taken out $39.99. I just checked my account and they did it again!

I recently attempted to make an exchange on my order and after waiting over a week to receive any feedback on my shipping status, I called their customer service. Everytime I called, I was told that my order is in transit and can take "up to a month" for them to receive my order. I told them I don't understand why would it take a month for them to receive my return when it took less than a week for me to receive it. Again, was told they can only see that it's in transit and cannot issue my store credit until they receive it. Also, I asked for them to direct me where this information is listed on their website and was notified it's NOT. FYI, customer service are representatives are horrible and very difficult to communicate with. I would say to please save your time and money, and shop somewhere else. I will be canceling my account as soon as I receive my credit!