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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I am a member since 2018 and I have teenagers 2 girls, so, yes! It saves me money because they get their shoes and purses over here!
You get charged 49.95 a month to be in club to get discounted prices. I did not sign up for membership. I can't afford to blow 50$ a month I don't buy shoes every month
Hello Tina,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I understand that we're not buying the best quality stuff. Thr shoes I bought shoes last year, one of which I had only worn twice, broke. Spending less than $50 on shoes should mean I only get 3 wears. Def not worth it. Hey
Hello Tamara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the shoes from JustFab:)although I often forget to buy wide width & I must always remember to skip the month or I get charged the $49.99 plus the conversion to Canadian but I just call & JustFab peeps always fix it
Hi Sonya,
Thank you for the nice words that you said about the items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
First of all, be aware that if you do not purchase or pass for the month, every month, your card of choice will be charged. It will stay on your account as a credit, though. Second, I've ended up not being very thrilled about their merchandise offered. I rarely find a pair of shoes or sandals with a mid heel. They're usually flat or ski-high. And it's rare to find something that is made of real leather. Regarding clothing, even though I'm a 6 on top and an 8 on bottom, mostly everything runs small, unless you like to wear tight clothing. I don't. I've returned or given away more items than I've kept. Last but not least, I've called a few times to cancel my membership, and I've been on hold for so long, I just hung up. Thus, I'm still a member. I just keep passing for the month until I have the time to sit on the phone, waiting to talk to someone to cancel my membership. This is just not for me.
Hello Mary,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and selection. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything was accurately described and sized. Great prices as well.
Hello Jessica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I always enjoy my purchases from JF. However, I absolutely adored this recent purchase! Especially my gold dress... I haven't felt so attractive ans sexy in a long time. Now, whenever I need a killer outfit, I think of JF first! Btw I have a concert I need a new outfit for (I got front row seats) and I need to look my best! Can't wait!
Hello Brianna,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best quality styles to our members. Hope to hear more from you in the future!
Best,
Mary
Hello Joanne,
It is our desire to keep you satisfied with our good product quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
I have been shopping with you guys for about two years now, and i cant Express enough on the great customer service and beautiful shoes. Thank you just fab keep up the good work. Pierette Taylor
Hello Pierette,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
They're exactly what I ordered and great quality also
Hello Stacey,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I LOVE everything that showed up. It fit perfect and the tote was exactly what I was looking for. The items were better in-person than they appeared online. I am a satisfied customer!
Hello Brenda,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Have a great day!
Best,
Mary
The bags are made from a cheap-ish material. I doubt they will last long. I've only used the largest one so far. There is a zip pocket in the middle but it creates this open space under it that's kind of annoying.
Hello Tara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
LOS ZAPATOS BAJITOS LO PEDI WEITH Y ME LLEGARON NORMALES, PERO APARTE DE ESO MUY CONTENTA CON EL SER
Hola Aída,
¡Gracias por la gran crítica! ¡Estamos encantados de que haya disfrutado de nuestros productos! ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
Hello Jane,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Súper la calidad me encanto, súper rápida la entrega
Hola Yenlie,
¡Gracias por una reseña tan maravillosa! Siempre nos esforzamos por establecer un estándar con nuestro servicio y calidad. ¡Nos alegra mucho saber que está satisfecho!
Mejor,
Tina
I ordered the slip on shoes. Unfortunately, listening to the reviews I ordered half size smaller (8). My big toe was hitting the top of the shoe but my heel was not secure.
Unfortunately, I like just fab however their footwear does not really work for me. And all the back and forth is quite frustrating trying to find the right fit.
Hello Cherise,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
J'ai acheté trois paires de soulier, une paire était parfaite, une différente de la photo et une était abîmé.
Bonjour Myriam,
Merci d'avoir écrit une critique! Nous nous efforçons continuellement de satisfaire au maximum les besoins de nos membres, notamment par la qualité de nos produits. Notre équipe des services aux membres vous contactera immédiatement!
Meilleur,
Dean
I have always had good experience purchasing jeans on this site. The fit is always good, and very decent quality. The latest pair, wide legged jeans, fit perfectly and we're the perfect length.
Hello Annette,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
My shoes arrived in a timely manner and I love them.
Hello Colleen,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Most of the products are what the look like and usually try to size.
Hello Jennifer,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebeca,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz