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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Ordered 7/1 went to shipping 7/6 and it never updated or changed for a month! Through out the month I've wrote them and called and no response besides it just haven't shipped yet! Then finally got some one to say oh we will re ship it but. There some items in your cart we no longer have! Then I
Lost the items I really wanted even though they are in a package somewhere! Still have not gotten my shipment and it is 8/9. Probably will not order from them again
Love these shows, just enough sass and sparkle. Heel is a little high but makes any short dress a superstar
Hello Kelly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great experience with Just Fab! All of my items were exactly as described, fit well and are very nice quality. My order also arrive sooner than expected, thanks for always delivering high style that's perfect for my budget!
Hello Adrian,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I did not receive my order. This the FIRST time I ever experienced having something not shipped to me.
Hello Timmy,
Thank you for sharing your experience with the order you have not received. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Bought 4 paira of heels, all size 8W.
The 2 heeled sandals fit comfortably. The other closed toe heels were far too large, they seemed a size 9-10. Also bought a shirt dress, and the material was extremely cheap and once again the sizing was off. I usually have no complaints on sizing, have been ordering for half a year. Sent returns... waiting for credit to my account.
Hello Allie,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Hello Rita,
Thank you for taking the time to leave a review. Your feedback about member credit usage and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Product is really great quality as per advertised.
Delivered on time and on good condition.
Hello Chaney,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Wore shoe one time and strap broke while at work. Had to go all day while at work with broken shoe.
Hello Crystal,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoe. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I rarely found things that I wanted to buy and when I finally did it was a ridiculous number of winter boots.
Hello Heather,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hi Winnie,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Many unique styles but not the best quality. Especially shoes. I've ordered several boots that I don't wear because they are not comfortable. Clothes and footwear feel as if they are made very cheaply.
Hello Maria,
Thank you for taking the time to leave a review. Your feedback about the quality of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Selections are becoming more norm. Needs a better selection of boots since they all seem teh same.
Hello Melissa,
Thank you for sharing your experience with the selections we have online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I originally ordered these dresses at the beginning of July. After the first shipment was lost by the shipping company the chose. I was unable to receive one of the items because it was no longer in stock. Which kudos to them reimbursing me for said item. I finally received the second shipment which contained the dresses I ordered.
The 3 stars is for Justfab being amazing at customer service, but falling short on how the clothing actually falls short on the quality they show on their site.
Hello Klena.
Thank you for sharing your experience with the quality and availability of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Love all the items received, every item is up to part... Great quality
Hello Elisabete,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Today is 8/9. I purchased on July 14, the package was created on July 19 and Just Fab says it's awaiting pickup but the carrier says it's awaiting the package. When I went to customer support, they (pretty sure it was a bot) said it was shipped, asked if I had any questions, I asked a question, and it cut off the conversation. I called the number and I waited and waited. There is no space for me to submit a help request, so I guess this review will have to do =(
Hello Maria,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Ordered two pairs of sandals and both were too small
Hello Marlene,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had four pairs of slippers in my cart I did not purchase them I did not agree to buy them and yet they were shipped out to me so I don't know what goes on on your guys's end but I did not agree to buy what was in my card and yet I received the four pairs of slippers
Hello Joella,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The shoes didn't fit right, the boots wide should've fit me according to displayed measurements, but no.
No return / replacement allowed when i asked! :(
Hello Patty,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Hello Yvonne,
Thank you for the great feedback on our products and promotions! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in JustFab.
Best,
Mary
I love all my shoes. I've haven't had much bad experience everything been great. Just fab has all the shoes you are looking for.
Hi Nickie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Autumn,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark