On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
REturned my order on 19 July. It was difficult to get a return label. Kept being told it would be emailed but it never arrived. Haven't heard anything about my return and can't track it. Items ordered - shoes were too narrow and trainers too low at the heel
The shoes/sneakers/boots are amazing. I have been a member since 2020 and have ordered lots of shoes from them. All were great.
Hello Deborah,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I didn't get one shoe I guess it was missing and I called it was replaced immediately.
Will shop with them again
Hello Perpetual,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
It was a pretty smooth process. No complaints here.
Hello Ariana,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
I had purchased three pairs of shoes. Two of the pairs arrived as expected and I love them! They're both my go-to shoes now. The third pair had two right foot shoes in the box, and is missing the left shoe. When I went to return/exchange the pair, I had looked online and they did not have any more of that shoe in my size. Unfortunate that you only have 30 days to return from date of shipping, and the package took a significant portion of that 30 days to even arrive to my house.
Hello Justine,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fast, easy, and convenient service- love using Just Fab for all my stylish wear
Hello Jessica,
Thank you for your positive feedback and for spreading the word. It felt great to know that we were able to meet your expectations for online shopping.
Best Regards,
Clark
I have been using JustFab for years. All my experiences have been very satisfactory. However, I have noted in the past couple of years that I am not a fan of many of the styles in the products. I am seeing much trendier items on other sites.
Hello Myra,
We appreciate the feedback you shared regarding the styles and the selections we have online. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I was overall impressed with the quality and comfort of the items I purchased. I have been enjoying working them into my daily outfits. The only downside was I did have to wait a little bit of time, and the email updates saying my packages were arriving were off by about two days each time.
Hello Lara,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away.
Best,
Renz
Beautiful, great fit will enjoy wearing them :) Very satisfied with the quality looks high end!
Hello Anna,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Very pleased with all aspects of my purchase... shipping time, quality of product
Hello Erica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Usually it's easy to navigate the site but this time I found it frustrating bc there was some type of glitch where if I pressed ain't to a shoe it would just take me to my rewards activity. Every time this happened I would have to look for the shoe I was trying to get to all over again. This happened several times. Also the sale section is difficult to locate.
Hello Amanda,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Every pair of shoes I have ever ordered are true to size and exactly as shown in the pictures.
Hello Erin,
We're so glad that everything worked out for you. We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Mary
Easier to order and wide selection! I am a happy returning customer!
Hello Renee,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
D*******1830 tracking number.
I didn't receive my order. I was home all day, I'm disabled. No package was delivered
Hello Julie,
Thank you for the feedback about your experience with the package you never received. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I am very disappointed. I has been more than a month now since I place my order. And it is still saying the same thing. Awaiting Carrier Pickup
Hello Brenda,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered a dress and a pair of jeans... made sure to check the size chart... the dress is way way way too small and the jeans are too big...
Hello Ginette,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have always used this site for cute shoes, and purses. I've been a member for around 9 years, and I always come back for fashion ideas, shoes and bags for special occasions, and things one simply can't just find in a weeks worth of shopping sprees, but you can find in a day of fab shopping! Great prices, good shipping, and great customer service!
Hello Lynette,
Thank you for your loyalty. We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have gotten some really amazing deals at JustFab, and I love that they carry wide width shoes. I do wish they would have more of the regular width available in wide width. However my biggest issue is when attempting to do a return the site just takes me in circles and i've yet to be able to return 2 pair that don't fit me.
Hello Lynette,
Thank you for your review. For assistance with your return concern, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the shipping speed and products. Also the reward points make it great to shop there.
Hello Lauren,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I've been skipping monthly because of finances, and thought about canceling each month because of that. But since you have to call to cancel, and can't just do it on the site, I've forgotten about it.
Only ordered one pair of shoes in the last couple of years, they're cute and I haven't had a chance to wear them yet.
Hello Rabecca,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie,
Thank you for your review. For assistance with your concern about the return label, our Member Services Team will get in touch with you right away.
Best,
Renz