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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I absolutely love my purchase. I will continue to purchase from JustFab. I will also spread the word.
The fit is perfect. Delivery time was great. But I did not realize that the special pricing was enrolling me in to a subscription. Cancelation was handled professionally.
Hello Sheri,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been with Justfab for years, and I have never been disappointed with anything I have purchased. When people stop me to complement me on my cloths or jewelry I make sure they know where I purchase the items I am wearing.
Hello Jo,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I was billed the $49.95 and asked for a refund over 2 weeks ago, and I did not receive my refund!
Hello Rosalind,
Thank you for sharing your experience in canceling your VIP account and the member credit charge We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Received the wrong order and ended up having to wait double the time for my order to only be out of stock on an item I really wanted.
Hello Angelica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Kit,
We appreciate your positive comments about our Member Services Team. We hope you will always have a great experience with us in the future!
Best,
Lia
Arrived in a timely manner. Fit perfectly. Comfortable. My first time ordering from this company. Very satisfied.
Hello Dianna,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shoes are true to size, good quality and very cute
Hello Julie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I still have not received all my shoes. I have reached out to justfab on two different platforms to get answers. Nothing! I have reached out to FedEx. Nothing! WHERE IS MY SHOES?
Hello Sara,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was so easy to order. I had a hard time choosing which pair of boots to buy. So, I bought 4 pair and I absolutely love them all. I got so many compliments. I am on my feet all day. These boots were all so comfy. I can't wait to buy more. All of the boots were true to size.
Hello Stephanie,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I love the little bags. They are reusable, markets just fabs as I use them and savers on bulk with shipping.
Shoes are beautiful.
Hello Kirsten,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I love your boots and sweaters just everything. I told my sister to sign up with you guys because you have the most amazing boots.
Hello Darlene,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I love the quality of boots and they are true to fit!
Hello Sabrina,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
JustFab is great! They have a wide assortment of shoes for any occasion. The ordering process was easy and the shipment was quick! I would definitely recommend this to my friends!
Hello Alissa,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I purchased a pair of boots off of their site without signing up for any subscriptions. I get a charge on my card a couple weeks later for $50 for being a VIP member when I never signed up for it. I hated the boots and the company. The boots don't fit well and I was scammed for my money. I would give 0 stars if I could.
Hello Kaitlyn,
Thank you for taking the time to leave a review. Your feedback about our sizing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I wish I could exchange the shoes I bought. They are not what I expected, and really tight to slide on my feet.
Hello Kim,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I had a credit and I needed to use it. I used to subscribe to Just Fab but my circumstances changed. I enjoyed looking at the clothes and purchased an item with my credit. It was shipped quickly.
Hello Dawn,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Fast shipping and quality boots! Definitely recommend to anyone looking for low cost and high quality shoes
Hello Brandi,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Moments like this, I don't have time to go shop at local stores and try on. My first pair from JF was a wonderful experience and now that I've own a few, saves me plenty of time to browse through the racks. Different types of shoes, hand bags to accessories and clothing. I'm in awe.
Hello Shirley,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
I order my boots from here due to having to have a larger size than carry in stores and am always pleased with the boots. Also starting ordering my jeans from here and recently ordered a coat. I am supper pleased with the coat also. It fit perfectly and was exactly what I have been looking for.
Hello Carolyn,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharonda,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz