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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My order arrived on time. Multiple pair were grifts. I loved them and so did everyone I gifted!
Boots I bought in real life look like fishing boots. Total waste of time and money.
Hello Aleksandra,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoes looked a lot better online but was low quality not well made
Hello Ashley,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Fadzayi,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Reached out many times to figure out where my wife's stuff is and they give me the run around every time.
Hello Aaron,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello, I am very dissatisfied because I did not make any other purchase and you cloned my card
Hello Isrrael,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello Julie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I ordered my package and my neighbor got it and never gave it to me. I contacted JustFab and told them and they gave me my money back.
Hello Amanda,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Super fast delivery. Great selection. Easy ordering. Awesome discounts. Justfab is by far my favorite beauty/fashion subscriptions.
Hello Michelle,
Thank you for the kind words that you said about JustFab. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a Fabulous day!
Best,
Mary
Hello Jodi,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love them so much I have to order more boots I have to tell my friends about JUST FAB I will order from them on a special occasion. We you become a vip member you get your first pair for $10 and I like that way to go JUST FAB
Hello Cas’zire,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Would like website to be a little bit more user friendly
Hello Marlee,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Every purchase has always been five stars, I have always been happy with every purchase, never havebi been disappointed
Hello Rechelle,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The clothes are amazing as always. I got a massive deal thanks to some credits, which is always nice to have. The downside is that I kept getting inaccurate delivery times from the tracking numbers. At first it would say *delivering today* and it would then say *arriving on Friday* when Friday has passed. Please fix your deliveries.
Hello Wynn,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Amazing service! Very helpful and professional. Very nice and fast service.
Hello Mariah,
We are glad you are enjoying our VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I've been a member of Just Fab for years and they never failed me yet
Hello Gail,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Marla,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I had a great time browsing the website for the most recent fashions. All of the boots are so comfortable that you don't mind walking around all day. The styles and fabrics of the boots feel incredible.
Hello Karen,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
It has been almost a month and my order still hasn't shipped. No updates have been provided. I shouldn't have to waste my time contacting customer service, but here we are!
Hello Sam,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots themselves are very cute. I'd hoped the wide heel wedge and the more squared toe area would be less uncomfortable than other heeled boots but no such luck. The box it came in was damaged but luckily the boots seemed unharmed. Overall the price was right for what I received.
Hello Angel,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rhonda,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia