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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Some have fit me too small, others too big. Their measurement for the width of high boots wasn't correct and the didn't fit me around my leg. Then they didn't want to exchange! Very lame. Oher thing, i got some sneakers with beads decoration l now its falling off, just after a few times of wearing. I contacted customer service, they promised a discount in my next purchase, and when i tried, there was nothing … seems they only try to apeace you
The last 2 shoes POs came way bigger than the size I ordered and could wear them.
Also a blouse size XL came as M, I had to give everything away and therefore I wont order anymore from just fab.
Hello Olga,
We value the comments you made about the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Eliza,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love that I can do just about everything I want/need on my own without having to contact customer support. Mainly I think about the returns process. It's very easy and quick so I really appreciate that since buying shoes online can be hard.
Hello Megan,
We are glad you are enjoying our products and return process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Every purchase has been well priced, arrived on time and exactly what i was looking for!
Hello Jennifer,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Nice items - no complaints, ordering was easy and delivery was on time.
Hello Claire,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The leather leggings I ordered smelled bad and were not true to size
Hello Daniela,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been ordering from Just Fab for a few years. I have even had to exchange items. They make it very easy!
Hello Melissa,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I never buy shoes online but I couldn't resist to this deal and decided I would try Just Fab. Each pair of boots/shoes that I bought fit well looked very stylish and well made, and were comfortable! Much to my delight - no returns were needed. This month I am buying shoes for my grandchildren! I'm thankful that JF Makes that possible for a woman like me living on a very fixed income, that I'm able to gift others with shoes.
Hello Josie,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I never received the product I never received the product, I never received the product, I never received the product,
Hello Marie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I think your site is great,but not enough sizes when it comes to shoes and boots. I love the return was in a timely manner. Not enough product when it comes to sizes
Hello Patrice,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I love this shoes. Comfort, Soft Elegant Beautiful
Hello Griselda,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I have yet to receive any notice that they are shipped and it has been a month
Hello Kylee,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
When I opened the box, I could not believe it. The items looked better than the photo. I am very satisfied and pleased with my purchase at this time.
Hello Carolyn,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Just Fab had great quality on their products. I've never had an issue or complaint.
Hello Shelia,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Todos los productos me encantaron y los descuentos increibles.
Hola Angélica,
¡Nos alegra saber que tuvo una gran experiencia de compra con nosotros! ¡Siempre nos aseguramos de hacer artículos hermosos y de calidad a un precio muy asequible solo para ti! ¡Qué tengas un lindo día!
Mejor,
Renz
The boots looks great and we're exactly what I was looking for. They got here quickly too
Hello Molly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I was trying to change the shipping address and no one could help me. Then when i reached out to the old address for the items, they said they weren't there. So now i don't have my items and no one can help
Hello Kayland,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I bought them for me and my mom we love it especially for this cold weather…super comfortable.
Hello Lorine,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
The items purchased were gifts. Each recipient was very pleased with their boots. I was excited that they were received so fast
Hello Barbara,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yun,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. We would also like to discuss further our return and exchange policy. Our Member Services team will email you right away to assist you further.
Best,
Zeth