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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Easy to find what I wanted. They fit perfectly. I was notified when they shipped. They arrived in pristine condition. I couldn't ask for a more perfect purchasing experience.
7 out 8 shoes don't fit my feet properly. Cut into shins if full footwear, cut into toes if sandals.
Hello Teresa,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Experience was great. From choosing, setting up,etc. Also it didn't take long for it to arrive.
Hello Dorothy,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I only received one of my orders and I didn't want a refund just a replacement of the item
Hello Vunzunnaca,
We value the comments you made about your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I am very pleased with the offer and service in general. It was very easy, good price, beautiful designs and fast deliveried with alert email first. Perfect experience and hope to repit!
Hello Yaima,
We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Brad,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Excellent. I'm glad. The items fit perfectly. I think the look is great overall and the design is complimented.
Hello LeChan,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Very attractive and comfortable! Fit is to size.I wore them out to dinner and many compliments.
Hello Tamela,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
The shoes always are comfortable and affordable!
The delivery is always on time and never late.
Hello Micheline,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I have been a "member for over 10 years. If one is not vigilant you used to lose $39 now $49 at the end of the month. It always gives me a bad feeling about an otherwise good company.
Hello Vanessa,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Hello Sarah,
It’s great to read your feedback about JustFab and we appreciate you taking the time to share your awesome experience! We aim to provide the best service to every member!
Best regards,
Chad
My shoes were received with extreme damage and clearly showed a lack of consideration from the company and shipper. Very disappointed and not likely to purchase again.
Hello Dionne,
We are sorry to hear that you were not satisfied with the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I bought 2 boots
Sewing not clear side of them constringe in the cut
Totaly not bad
Hello Mansoureh,
We are sorry to learn that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I recently returned to JustFab and I'm happy that I did. I bought a beautiful caramel colored backpack that is perfect for my needs. The style, color and size is exactly what I wanted and… you can't beat the price!
Hello Hope,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I bought from JustFab 2 times and both were very user friendly, great selections and prices. I recommend JustFab to all my friends.
Hello Pablo,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,
Mary
Wears super b on the foot, the size is perfect, it has quality, I was on the vip account, so it super compensated, my size in Brazil ranged from 37 to 39, here it is between 8 to 9 and I ordered size 9 and it was just right, comfortable... super loved it! I recommend!
Hello Grazielle,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love the boots, however, they run big.
Guess I can just wear big socks lol.
Hello Hilda,
We appreciate the feedback you shared regarding the size of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Attractive store; most products have been good quality; occasional product quality issues
Also mixed up my shipping for holiday shopping
Hello Risa,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Great Great my order came in as it said it would be in love my boots
Hello Annette,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
High quality, fast delivery and I've never been disappointed.
Hello Sarah,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia