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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Can't find skip button so have to call to skip month
Hello Ine,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I'm more a traditional style shoe wearer. Often it's hard for me to find something for myself. I found some heels for myself. The size of the shoe fit me and the heel wasn't quite as tall as usual for your company. Unfortunately, currently I cannot wear spikes.I also found a pair of shoes for one of my granddaughters. She absolutely loved them.
Hello Lisa,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
It's always easy to order from JF. If you need anything returned it's always easy as well
Prices increasing as quality decreases makes it not really worth buying anything. Tried to use my credits up to cancel, then got charged a credit for the month anyway. Can't cancel with credit balance.
Hello Liana,
Thanks for sending your review! Your feedback about our product pricing and quality is important, and we would like to address this as quickly as possible. We would like to discuss further the VIP credit usage. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
It's been a month and I still have not received my package.
Hello Sarina,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I bought A pair and they just are not well made. I did Not pay a lot, but not the best structure and support.
Hello Lisa,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The items I really like them. And they are decent quality too.
Hello Jeanette,
We're glad you’re enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
They're nice and look expensive! 👍🏻
Comfortable and good quality for the price.
Hello Cecilia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the monthly reminders and options this site provides. I even chatted with a style consultant to find my perfect pair of shoes for a special occasion. I used my reward points for my last purchase and absolutely love my espadrilles. They go with everything and are super comfortable. Looking forward to next months surprises!
Hello Michele,
We're glad you’re enjoying our products and VIP perks! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Love to shop at JustFab. Great selection, various styles, great choice of sizes in shoes and clothes. A great part of my shoes and bags are from your collections...
Hello Helene,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Bought a backpack and leggings and the size and quality of both products were exactly what I was expecting and hoping
I love these! I got so many compliments when I wore them to a wedding! & pretty comfortable too! I was expecting to be in pain all day but they really were the perfect height of heel to walk around in! I also really liked how the strap was adjustable so I'd be sure that heel strap wouldn't slide off. My only complaint is with shipping, I paid for 2 day shipping and I got them a week later. If it weren't for my friend whose flight was a few days after mine, I wouldn't have had them on time for the event.
Hello Hannah,
We're glad you’re enjoying our products! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I love a lot of the shoes, but they are always uncomfortable due to the height but also the way they're made. And the pair I loved most came with (I swear) one shoe smaller than the other! I will keep trying because the deals can't be beat and I've loved any of the clothing/accessories I've received.
Hello Carissa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have purchased several pairs of footwear from Just Fab; boots, booties, heels, sneakers, and I LOVE every pair! From low platform sneakers to 4.5" heeled boots...I look forward to wearing them every chance I get. Most women typically pick footwear based on outfit, but I love my JustFab footwear so much I plan my outfits around my footwear! And compliments abound when I go out!
Hello Paula,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I have been ordering from JustFab for years and I am always satisfied with their products. They have innovative new products and are up-to-date on fashion. I love their shoes and boots handbags clothes and accessories.
Hello Micela,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Have been shopping at just fab for years. Love their products, they have great sales and their customer service is top notch.
JustFab will always be my go-to for fashion ideas. I love their designs and fabrics. I like to put my way of expressing my own style with their pieces. When I look into my closet (s), I can come up with my own way showing how I like to dress. Sometimes, if I can't make up my mind, I just buy all of something and mix and match.
Hello Beverly,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Always a great customer service experience! Love JustFab! Great clothes and shoes!
I am missing a shipments it's hard to reach customer service
Hello Jasmine,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I loved the whole service process and the quality of the products I got. I have not worn them all, but the ones I have, great quality
Hello Alejandra,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I buy items for my adult children and they love how they look, fit and feel. My go- to store for clothes and fashion
Hello Elaine,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It's easy to check out hopefully the fit right. I have received them and I'm impressed by the material but it just didn't do anything to my body that made me feel they were worth the amount charged. They're still super cute and comfy. But they're something I could spend ten bucks on at a different store or site.
Hello Valeriya,
We're glad you’re enjoying our products! Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marilyn,
Thank you for taking the time to leave a review. Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth