JustAnswerReviews 22,691

Charged my credit card $44 for helping solve a coding problem in a website. They gave me no answer - I still have the coding problem and I'm out $39. (They kindly refunded my $5 deposit.)
Their customer service is dreadful - they defend the company and you're outta luck. I called 3 times and was on hold until I was disconnected. However, after finally getting through the 4th time with a customer service person, I was able to get a full refund. (whew!) But you have to go through an awful lot of work for this.

This service puts you in touch with an expert in some field, from plumbing to law, in which you need help. I used it once with a question about an electrical problem; the guy accurately diagnosed the problem and told me what to do, it was fine. The second time, though--a plumbing question, the dishwasher wasn't draining properly--I got instructions that I couldn't follow. I ended up looking for an answer on Google, which sent me to a Youtube video, which suggested I was lucky I hadn't gotten very far--there were basic things I hadn't been told, including how to avoid electrocuting myself. When I complained, JustAnswers really didn't apologize or take the problem seriously, though they did refund their fee. I won't use them again.

I purchased a french door built in refrigerator (model KBF 042FTX02) from KitchenAide six years ago. The motherboard is malfunctioning and KitchenAide has no replacement parts to remedy this, as the factory was destroyed during the tsunami in Japan.The only option they will give me is to buy a new one! This company will not back up a 6 year old product. Consider this when buying appliances.

Yes they completed the task and fixed the problem. That wasn't my issue. What they did was quote me a price of $31 and charged me $50 instead. Each time a charge came up I would specifically ask is this part of the $31 or an additional charge and both times he said no it is part of the $31. Big surprise when I checked.

I have used this service twice, once voluntary and the other not. The first time I called to get an answer to what, I thought, was a pretty common question. Quickly I found I already knew more about the question and possible solution than my "expert" did. I, after spending too long just trying to get him to focus I threw in the towel and said 'thanks but no thanks.' Of course I asked for my deposit back but 'surprisingly' never received it. I knew than that these were just a bunch of hacked together out of job has beens who could never be expected to know more about a solution than I did before I called. The second time I was tricked into calling them because their web listing made it look like they were the hired guns for a particular product. When I had to spell the name of the service I was calling about I looked at the URL closer and realized who I called. Slam went the receiver and my pain was over, mercifully. The bottom line is do not call them, ever. You would be better waiting for divine inspiration for your answer than calling these bums. It may be a good idea gone horribly bad or just a bad idea dreamed up by someone in a heroin induced mind bending sleep. Look very closely at any URL that promises you expert help and if you see their name, run, don't walk, away from the listing.

JustAnsswer is a scam. They admit to wrongfully withholding funds from my expert account. I am filing a class action against them on behalf of experts and users. Contact me at *******@gmail.com if you are interested in being a class rep.

These people are crooks. Great at taking your money. I never got any answer. American Express' fraud detection shut down my credit card just for dealing with them. Spoke to an obnoxious service rep and never got my deposit back.

JustAnswer used to be great website to get answers to questions. However, it's become a nightmare given their misrepresentation and website design. They, by design, misrepresent and channel users/customers into becoming "subscription" customers - customers whom they charge a monthly fee to use the website.

First, although the Terms of Service agreement states a customer can ask "unlimited questions" - that is completely false. A customer is limited to asking just a few questions per month or they are charged a larger monthly subscription fee or terminated.

Second, the website is totally misleading and fraudulent. They are now in violation of state laws concerning medical and legal advice that is given over the website. They try to push "additional services" which is a violation of law in their approach. It's just a matter of time until a state's Attorney General pursues a class action against JustAnswer/eAnswer.

Scam, scam! Will take your money and never get back to you.
It is not easy to get your deposit back, you have to keep calling people and they shoot you around and around.

Just had a veterinarian assist me with a question about my dog ingesting something. Was extremely prompt, professional and helpful. Well worth the short amount of time spent on this. I also believe the negative reviews come from folks not understanding how to use the site. If you take the time to read the information, its easy. And you can read credentials or profiles before requesting an answer.

Having read lots of bad reviews i was wary at first however i saw a couple of good reviews and decided to go for it. I wasn't disappointed i have spent all day bouncing messages back and forward for only £26 I s**t you not. It has only been on one subject matter but i have asked multiple questions and the person was very helpful, i was certainly 100% satisfied with the service i received. It would have cost me a lot more with a solicitor for the information and discussion we shared. I have tried not to make this sound like some one who works for just answers as i definitely can confirm it is bonafide as far as i'm concerned. If you don't want to register for a monthly premium then don't simply click not now when requested to register for the free trial. If you do register for the free trial and don't want to pay a monthly subscription then cancel it or you will get charged more money. Read the terms and conditions or at least the relevant bits

A total waste of money. The "expert"asked for the model number of my stove so that he could give me accurate information. I never heard from him again.

One star is far too generous for this scam of a website. For the thirty seven pounds I paid I should have sought a professional's advice. My query was of a medical nature and the alleged expert was clearly from the wrong field of medicine (regardless of the fact they gave me a choice of medical professional to choose from). I was foolish and was vulnerable and taken advantage of (also they refuse to respond to any query or compliant) so PLEASE DO NOT USE THIS SITE IT IS A SCAM AND NOTHING MORE

I wrote asking how to upgrade my computer from Windows Vista to Windows 7. The answer was that it could not be done until the computer manufacturer issues a new service pack and that I should just wait until that happens (it has been 5 years since I bought the computer and the manufacturer still has not issued the service pack). For this advice I paid $47.00.

I am very good at getting info from the web, a free source. Foolishly I allowed myself to get sucked into helpowl.com and somehow justanswer.com came with it (or vice versa). One of these required a good faith deposit of $5, but that immediately became in something near or over $20. No new information was forthcoming-I was sent the exact same web info that I already had from the manufacturer, which didn't answer my need for service details. I have searched the helpowl.com web site for ways to close my unsatisfactory relationship. In my effort to be fair this identical review is being posted with justanswer.com as well.
Frank L.

I am one of the experts on the site. I won't say what category I work in, but I do answer a ton of questions. I will say that the vast majority of these negative reviews I have read are because people either don't know how to use the site, or some other reason. You can post a one time question, and get an answer. The site does try to sell subscriptions from what I understand, but if you read what you are clicking on, you can avoid that. They are also very good about giving refunds. Aside from that, I cannot comment on billing issues as I just answer questions in my category.

What people don't always realize, is that we're not all doctors, lawyers, mechanics and appraisers sitting in a room together. We answer questions in our off time, while at home, work, etc. Yes, there may not be anyone online at 2am to help you fix your Honda... and no one may answer for days. That happens. Sometimes, your questions are so rare, unusual, odd or specific to you that we cannot answer them (No, I cannot say with 100% accuracy that the rock in your front yard is/is not from the moon!).

Like anyone, we expect to get paid for our work. Some people are thieves. They take our answers and run, and never pay us. Some people never come back to view the answers. Its not a perfect system, but it works.