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JustAnswer

4.7

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

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Ohio
1 review
1 helpful vote
Follow Julie M.
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Wouldn't recommend for essays as writers either fail to meet deadlines, leaving you in a bind; get angry and leave nasty voicemails for any revisions you may want; saying they can do a project one minute and then when it's closer to the deadline, opt out. And be expected to be passed from one representative to the next without any solutions to your problem.

Date of experience: October 9, 2016
JustAnswer S. JustAnswer Rep
over a year old

Hello Julie,

Thank you for getting in touch with us about your recent experience. I'm sorry to hear that you haven't been receiving the assistance that you've been seeking.

I will reach out to you privately to gather some more information to locate your account and see if we can't resolve these outstanding concerns for you.

Regards,
Adam

Arizona
5 reviews
0 helpful votes
Follow Beth T.
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My pet became quite ill on a Friday night when I knew it would be more difficult and expensive to find an available vet. I searched the internet with a descriptive question and was taken to JustAnswer. I found immediate help that was very affordable. Not only that, but received follow up emails from them for the next three days to see how my cat was doing and to offer further advice on solving her issue. They were helpful and caring and were just what I needed.

Date of experience: October 8, 2016
Hawaii
3 reviews
1 helpful vote
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I had problems with 2 trucks, I gave them the codes and they gave me the answers, checked them out and the 2 trucks are back on the road again. Saved me hundreds, didn't have to take it to the dealer. RIGHT ON!

Date of experience: October 8, 2016
Colorado
1 review
0 helpful votes
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Hacked
October 10, 2016

The tech, Richard, did a fast and complete job of getting my computer up and running properly and finding my contact file (address book for email) that had been completely cleaned out.

Date of experience: October 8, 2016
Oregon
1 review
0 helpful votes
Follow David F.
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Have used JustAnswer as source of help for at least 10+ years for both business and personal issues. The worst answer I ever received was still what I considered "good." I estimate my answers have been worth (on the average) 5-7 times more than I have paid.
David F.

Date of experience: October 7, 2016
JustAnswer S. JustAnswer Rep
over a year old

Hello David,

Thank you for being such a long term customer. We're glad to hear that you've trusted us as a resource for so long and that we've been able to help you save money on resolving any issues that pop-up.

We hope to keep you as a customer for many years to come. If you ever need anything, please don't hesitate to reach out.

Regards,
Adam

California
1 review
0 helpful votes
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This service provided us legal advice that set us on the right course. If you can summarize your question concisely, you will get an answer that will help you take the next step. In our case, we are considering litigation, but had a question about which venue and which type of lawyer would be appropriate. We got our answer and some advice about how to approach our situation. This saved us a lot of time. Don't expect this service to provide a full evaluation of your case for $29 or $59, but--to help you with one question or to guide you to the proper help--it's well worth the money. We've also used the service to ask one question re contract law and, in that case as well, it was very helpful. Basically, you can expect excellent help for one question; don't expect full legal representation. But that one question is often very important and can save you hundreds of dollars and many hours in searching around with different law firms, waiting to get a call back, etc. So be concise, sum up your question and you will be very happy!

Date of experience: October 5, 2016
New York
1 review
1 helpful vote
Follow Mandy A.
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I have relied on JustAnswer for so many of my questions, including medical, legal, and antique appraisal. And I always get a complete answer. I am so glad to have found this site!

Date of experience: October 4, 2016
JustAnswer S. JustAnswer Rep
over a year old

Hello Mandy,

Thank you for reaching out about your experience on the site. We're so glad to hear that you've been able to explore a broad scope of the categories in which we have Experts and have gotten help from everyone.

We're glad to have you as a customer:)

Regards,
Adam

Texas
1 review
0 helpful votes
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Someone had tried to fix this chainsaw and fuel lines was mixed up and it would not stay running. I asked JustAnswer the correct routing and the location of the fuel inlet fitting and after receiving the answer I corrected the lines and my saw is running like a new one. Very happy with the help I received from Donald at JustAnswer. Ken Texas

Date of experience: October 3, 2016
Kentucky
1 review
0 helpful votes
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As with any group of people, some, more than others, spent a good deal of time researching my questions so as to provide me with far more detailed, and, thus, helpful answers. I highly recommend Attorney "Ray from Texas" on Just Answer; Ray is, also, a kind man.

Date of experience: October 2, 2016
JustAnswer S. JustAnswer Rep
over a year old

Hello Judy,

Thank you for this review about your experience with Ray. We're glad to hear that he's been able to help you navigate some complicated legal concerns with grace. We will pass your kind words on to him as this kind of feedback means a lot to the Experts that do this kind of work.

Thank you for being a customer.

Regards,
Adam

Illinois
2 reviews
0 helpful votes
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Helpful and Reassuring
October 3, 2016

When our dog became sick over the week-end, I didn't know whether or not I should take him to an emergency vet. The vet on line gave me the information I needed what to watch for. I was assured I could wait until Monday to see our regular vet.

Date of experience: October 2, 2016
New Jersey
1 review
0 helpful votes
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My advisor's name was Judith. She asked pertinent questions; showed me how to find the answers. Gave me the exact information I needed.
I am thoroughly pleased.

Date of experience: October 2, 2016
California
1 review
0 helpful votes
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I have a 2013 Ford Edge. I had no power to the instrument panel or ignition after I was poking around trying to run a wire through the firewall. Panic! I looked at obvious fuses, but none were popped. I got online with JustAnswer and was hooked up with David Craig. We spent quite awhile going through some likely fuses that might have blown. No luck at first, until he steered me toward the master fuses on top of the battery (didn't know there were such things!). Lo and behold a 120 amp fuse on the battery had popped! Next morning I went to the Ford dealer, and for $34 I replaced the little battery fuse block. Thanks to David, I saved several days of frustration with the Ford service dept, and probably a couple hundred bucks too!

Date of experience: October 1, 2016
JustAnswer S. JustAnswer Rep
over a year old

Hello Breck,

Thanks for this review. This is great to hear and we'll pass your compliments to David along as well. We're glad to hear that he was able to help you get back on the road again.

-Adam

Maryland
1 review
0 helpful votes
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I have a Zero Series 2nd Issue P. 38 that I need a firing pin for. Jim and Tom found that there are only two firing pins for my pistol: a round one and a rectangular one used in the older P. 38's. It requires fitting at the hammer end of the slide.

Date of experience: September 29, 2016
Kentucky
1 review
0 helpful votes
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Scamed
September 27, 2016

I attended a 3 day workshop Realty School out of Utah. The information given was fabulous and very informational. But what went wrong was they charged me $5,297 to us their network that was not user friendly to a cell phone or a G-6 sprint phone that I had to retrieve property information from in the field and the network program was flawed to the information I needed to retrieved on a windows 10 computer. When I ask my mentor about the cell phone problem he told me the phone is not compatible to the software and when I purchase my PC the glitches of navigating network still gave me a problem. I felt the school scammed me for the price I paid for Property Farm Network access. The credit card was purchased from a number out of the school book. So I wrote Just AsK paid a small fee to get started with my case and sent a letter to my Dispute Team at the bank. I wrote the bank what my Consumer Protection Lawyer said a breached contract because the contract was signed one date no money was put down and the purchased date was different were I cancelled within 3 business days because the product was flawed to performance paid. Now I have to wait and see if charges will be removed from credit card or they will be contacted by my Consumer Protection Lawyer. Just Ask or you will never know your rights. Della Perkins

Date of experience: September 26, 2016
Australia
1 review
0 helpful votes
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I have been going through custody case with family law and there are just somethings you don't understand from your own legal team just answer has helped fill in those gaps I haven't got the answer to plus I was fortunate to speak to the same expert I originally spoke to twelve months ago. Very happy with response. I have also asked medical advice spot on with their response. Saves wasting time going to the doctor and they will advise if you need to seek medical advice with your own doctor.

Date of experience: September 26, 2016
Florida
2 reviews
0 helpful votes
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Excellent professionals
January 18, 2021

I have been using Justanswer services for over three years. During that time I have asked questions to MDs of different specializations as well as questions to veterinarians. Usually these questions are those that keep me awake at night or an emergency. The most recent was an emergency, when I switched by accident my dogs' meds. Every time I have received a clear, informed, timely answer. I am subscribed to the monthly service, that allows me to ask unlimited questions for a fixed fee. It is worth every penny.

Date of experience: September 23, 2016
New Zealand
1 review
0 helpful votes
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I needed an answer smartly on a legal issue. No time to hold listening to music whilst awaiting a call to be answered. Really enjoyed the fast response because I knew it was written by an expert in the field. I was able to pass it on to my governing body the same day. The expert grasped my problem, added another dimension which I had not known about, and confirmed my opinion. All done in a matter of minutes. Great, fast and wise. Thank you

Date of experience: September 21, 2016
Arkansas
1 review
0 helpful votes
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My Samsung refrigerator stopped running with an error message that read OF on a Sunday night, I checked the manual and could not find the code OF. So I took a chance and went on line and found your help by accident. I asked the question, a serviceman told me what to do, I did it (by the way I'm a 75 year old woman!) it worked and I was off the phone in 5 minutes.
Thank you so much for this service.

Date of experience: September 20, 2016
Illinois
2 reviews
0 helpful votes
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Was having issue with GPS unit that I could find no information to fix. Greg A. From Just Answer helped me resolve it in a very short amount of time for very low cost. I couldn't have been happier.

Date of experience: September 19, 2016
Norway
1 review
0 helpful votes
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Printer Problem
September 19, 2016

I called JustAnswer because all of a sudden my printer woud process paper but it all came out blank. Never had a previous problem with it. I called JustAnswer and the answering tech was quick to diagnose to problem as a bad print head. I replaced the printer and am happy once again.

Date of experience: September 18, 2016