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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,439
This company responds to reviews on average within 4 days

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New Mexico
1 review
0 helpful votes
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I called fairly late in the evening and got a fast response from Jake. I had a severe idling problem (engine dying) with my Nissan. First I will say that Jake definitely was knowledgeable about Nissan engines. Over the course of a week, going back and forth, he helped me diagnose my idling problem. We methodically went through the idle air control valve, throttle body, and mass air flow sensor. He certainly was patient. Now my engine runs satisfactory and it is at the point where I need a higher level of diagnostics than I have at home (perhaps time to get it to a dealer's computer diagnostic). Another plus was that Jake had access to and sent me pertinent wiring diagrams and procedures. He got me running again and I am thankful.

Date of experience: July 3, 2018
Canada
1 review
0 helpful votes
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He nailed it and I went to the walk in clinic it was the first suggestion on the list. I think it s great tool to use except it should be covered under insurance. The way the waiting rooms are today this could help reduce wait times.

Date of experience: July 3, 2018
California
1 review
0 helpful votes
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I had a question that touched on FDA and FTC matters. The attorney answered in simple straightforward and unequivocal language. Very good resource that I will recommend to colleagues.

Date of experience: July 3, 2018
California
2 reviews
0 helpful votes
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Interacted with 2 different mechanics regarding an engine issue. Both mechanics were timely, participated in an ongoing e-conversation, and provided positive information. One had detailed experience on the specific engine and even was able to provide written procedure details. I found the JustAnswer service met all my expectations.

Date of experience: July 3, 2018
Tennessee
1 review
0 helpful votes
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Its fantastic that you can get instructions from a certified Lincoln Mercury mechanic. Ronnie guided me to where the issue was with my Lincoln Navigator. Saving me a lot of money.
Such a great service!

Date of experience: July 3, 2018
Tennessee
2 reviews
0 helpful votes
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Vet Visit Saved
July 4, 2018

Thanks to Doc Paul, an expert veterinarian, my son and I were able to ask the questions that concerned us and learn which treatments were best in order to treat our cat's wound. This saved us a visit to the vet, and got our sweet cat back on his feet and feeling great again!

Date of experience: July 3, 2018
Georgia
1 review
0 helpful votes
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I needed to move Microsoft Office from one computer to another without having to buy another license. JustAnswer provided the information I needed, nad Office is now working on the new computer.

Date of experience: July 3, 2018
California
1 review
0 helpful votes
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The attorney that responded was very prompt and sincere and customized her response to my particular situation - it was not a 'canned' response. She also shared a sense of empathy for my situation. The deadline for action she mentioned did not agree with the info I located on the internet, but then maybe the more generalized info on the internet was not accurate for my exact situation either.

Date of experience: July 3, 2018
Georgia
1 review
0 helpful votes
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In a very challenging time in my life, losing my husband, the attorney took her time and explained my options. She made certain that I understood and followed up with an email offering any assistance should I think of any questions. This service gave me the information I needed to move forward. Thank you very much.

Date of experience: July 3, 2018
Washington
1 review
0 helpful votes
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Your technician was awesome, responded very quickly on a Saturday. Gave me many troubleshooting ideas. Looked this morning and it's making ice again. Thank you

Date of experience: July 3, 2018
KR
1 review
0 helpful votes
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Excellent Service
July 4, 2018

By far the best advice I received online. I would definitely recommend JustAnswer to any way that's needing Legal advice. The Lawyer even gave me a call on your phone which made me feel even more comfortable explaining my situation.

Date of experience: July 3, 2018
California
1 review
0 helpful votes
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Terrific
July 3, 2018

Just now website is great. Their experts are so knowledgeable and friendly. They always have a quick response time and they really seemed to care about my dog's health.

Date of experience: July 2, 2018
Canada
1 review
0 helpful votes
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Will recommend
July 3, 2018

Quick & fast response. Thank you for the service & different options to my problem. Will recommend the site to my friends. Thanks Peter for all your help.

Date of experience: July 2, 2018
Austria
1 review
0 helpful votes
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When the director of an American Int'l School finds himself guilty of nepotism and thinks no one sees it... JustAnswer's staff help me confirm my legal thoughts. I appreciate the fact you too asked questions but seem to have a practical approach to helping individuals with legitimate questions. Having a sounding board available just makes it even more of a win win situation when utilizing JustAnswer... many thanks!

Date of experience: July 2, 2018
Pennsylvania
1 review
0 helpful votes
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I got the info I needed to a lot of questions I have about my upcoming legal separation. I can't afford to call a lawyer every time I have a question about something. A lot of times you think of a question on the weekend and don't want to wait until to call someone on Monday.

Date of experience: July 2, 2018
Illinois
1 review
1 helpful vote
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He knew what he was talking about except he had me order 500 Worth of new parts that did not help a bitsame problem And wouldnt help me fix the problem but Im still right where I was when I started so he didnt help me a bit Im just im light 500

Date of experience: July 2, 2018
JustAnswer S. JustAnswer Rep
over a year old

Hello Wayne,

Thanks for getting back to us about this Experience. We're sorry about the inconvenience. We'd be happy to take a look at what happened here and get you connected with a new mechanic that can pick up where you left off.

Please reach out to our Customer Care team at [email protected] or by calling 1-800-509-5721 and we're happy to help get this wrapped up for you.

Regards,
JustAnswer Customer care

California
1 review
3 helpful votes
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I asked a question on justanswer. Online and within 5-8 minuets i get a usefull answer, i chat with them for more query's and they give me answer, today i joined just answer Q&A community and now its open for read question, ask questions, and give answer to other users.

Date of experience: June 27, 2018
Tennessee
1 review
0 helpful votes
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Excellent service.
June 16, 2018

Got the information I needed without the hassle of catching and taking to the vet a feral cat. Thanks

Date of experience: June 14, 2018
Canada
1 review
0 helpful votes
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Thank you
June 15, 2018

Appreciated the quick reply to my panic situation when my kitty digested something that potentially could of had severe results. Calm; clear and genuine guidance given. Screens and feed clearly outlined and very reasonable. Thank you

Date of experience: June 14, 2018
Missouri
1 review
0 helpful votes
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This mechanic was straight to the point and made sense with answer. Gave me a good starting point with trying to make me buy what was not needed. Liked answer because it fit what I asked and nothing added.

Date of experience: June 14, 2018