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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Criminal lawyer named Isaac was extremely helpful. Was patient and gave thorough help. Was extremely educated and competent and provided help in a clear, concise, respectful way. Great value for the money, very cheap price considering the quality of help provided. 10/10 would use again and recommend to a friend or family member.
Called around and no vet wanted to see my pet chicken. She was very sick. Dr Mike sent me a treatment plan with common prescription medicines used by vets to treat dogs and cats along with dosages for a chicken that I could take to local vet. I did take the plan to the vet along with my chicken and they followed fairly close to the plan. I was so relieved to get treatment for my chicken! I was so shocked by the lack of local veterinary care for chickens. I really thought she was going to die until I found JustAnswer online. Thank You! I appreciate it more than I'm able to express in writing!
Thank you so much. I thought my male cat was just smelly and I was told he had a stomach infection. Without them I may have lost my kitty. I appreciate the fast response. He is now on antibiotics and doing better. Thank you!
Unable to solve problem. Bought a new printer,. HP 2652 at Walmart. Will install shortly have cartridges left over from discarded printer
From what I had sent him, he said I was bombed and I should have read the small print. It was from a company out of the US and I should have known better. Thanks for the help
I availed services on a traffic violation ticket recently. Also had taken their services on automobile repairs. Subject Matter Experts are available at very low cost, in a timely manner and have expertise on the subject. I would turn to them in the future as well!
Had an issue with a thermostat replacement. The new thermostat did not seem to work. Having called tech assist by the manufacturers before and getting the step by step what to do responses, I decided to try something else. Pulled up JustAnswer and in seconds got an answer from an on line operator. Signed up and within a couple minutes I had Billy online answering all my questions. This kind of response is amazing and got me quickly to a decision on what to do.
I was impatient initially because I wanted an answer yesterday. I had an emergency because I had improperly placed a brace on my dog's paw and it had swollen so much that it almost looked as if was beyond help. However, the doctor vet here was so efficient and told me exactly what to do. But more importantly, his tone was reassuring, letting me know that all would be well. I made a few mistakes here and there trying to medicate my doggie. He corrected me but in a gentle way. My doggies is well on his wat to recovery. Thank you very much!
Vet gave good advice and only time will tell. Thanks answers and contact was quicker than expected. I will followup with healing review.
Dr. Altman was very knowledgeable and was spot on with her diagnosis of my puppy. She responded to my request within minutes and gave me great advise and a link to read up on what she though was wrong with him. I followed what she told me to do and after 2 days he was back to his mischievous self. I was hesitant about using an on line vet service and thought I am just going to waste my money. But it was Sunday and an emergency vet would have cost a fortune so I let it roll. I am so happy I did. I will definitely use this service again in the future and I 100% recommend it. I have a happy boy again.
My review fast answer, very good just what i wanted to here about.no other web site had a answer to my problem
Great Expert in His field. New exactly how to solve my problem. Quick and courteous and to the point. Emailed print outs with exact detail of the steps required to solve my problem,.
At 5:00 in the morning I was just so relieved to be able to have an answer to my medical question about medications.
I appreciated the professional response I received. My questions were treated with kindness rather than the professional in-deference one often encounters. I will definitely use this site again.
Answer was 100% accurate and was received quickly. Very good advice and I would recommend this attorney.
Thank you for helping me with my cat. The vet was very helpful uintil i could get him to his vet within the next few days. Thank you
Took longer than they said it would, but the answer was very detailed and gave me everything I needed to fix the heater in my granddaughters car.
I am grateful I received information to make a good decision for my dog. He is doing so much better and on his way to recovery. Thank you.
I had great experience with Issac the attorney who answer my legal question he was fast and thorough and I highly recommend him
Your mechanic diagnosed my problem. What I thought was going to be a 400$ +, turned into less then 200$...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members