JustAnswerReviews 22,979

Tried to get one simple question answered due to desperation as my ac was out and it was 110 degrees...took literally forever for anyone to answer and they didnt even help me at the end result. The initial solicitation was that you could ask a DIY question from a panel of experts for $5 dollars and later tell you that you signed up for a membership that auto charges for $39 dollars per month! Who would pay that, how many times would you want to pose a question per month that would justify a $39 dollar membership? Anyway, I immediately, once I received the membership email, wrote and called to get my money refunded as I didnt even receive the help that I was promised and this is the BS response that I received: I reviewed your account and see that you agreed to enroll in a JustAnswer monthly membership and the following charges: One-time join fee of $5 and a monthly membership fee of $39. This covers your first question and any questions you may ask until the end of your membership. The Offer Details page explains the payment terms and that you are authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment.

Furthermore, I certainly understand your need, but I do apologize for this issue is not refundable. I want to assure you that your membership has now been turned off and you will no longer see charges on your method of payment.

Please let me know should you have further questions. I am always happy to help. Have a fantastic day!

Dont waste your time or your money, you will be disappointed!

* after multiple days and communication with nine different representatives, Just Answer did refund the membership fee. I still urge anyone to read the fine print, but am satisfied that they finally did the right thing.

Be wary of their hidden membership fee ($40CAD) when agree to you ask a question ($2). AVOID at all cost. I cancelled within seconds of realizing the additional charge, before receiving a reply to my question, and multiple "customer service" reps said it is policy and in the fine print. I did not even use their service. They acknowledged my cancellation, but still charged. Borderline SCAM. Use a local reputable vendor. Not some unknown rep/ai/gptchat.

Found their ad on line because I was looking for some legal advise, the ad said answer any legal question for $5, well yes they charged me $5 and then another $46 charge for a member ship I didn't ask for or want, and then I cancelled the membership right away they told me no refunds, this place must make millions by stealing from people like this every single day. Don't ever use this place they are a bunch of thiefs

Responses are slow, incomplete. Their billing is efficient. With an automatic renewal whether you request it or not. Super difficult to cancel account. Avoid.

I thought I was paying $5 up front to ask a question, I checked my bank account, they took $40! And I read the small print! No where did it say this! Bunch of lies!

I had a very brief online "chat" and realized I need to contact local attorney familiar with my city. Then immediately cancelled (or so I thought). The next day my CC was charged the expected $5… plus the $39 renewal fee. Had to call Just A to actually cancel "membership." Contacted CC to remove fraudulent $39 charge. Be careful!

I am extremely dissatisfied with this service. The registration was supposed to cost only $2, but I never received any confirmation via text or email. To make matters worse, they charged me $66 without even giving me the opportunity to chat with a doctor. This experience feels like a scam and is highly disappointing.

I visited this website in Dec 2022, But till then it was debiting my credit card for $79/- month, without informing me that it was charging every month on this account. If you are charging every month then it is the duty of the charging company to let the client know every month before charging any amount to the credit card. Very bad service charged me more than $600/forgetting nothing.

Was charged $30.00 to my credit card for a membership that I didn't authorize. Going to report BBB!

Suck you in by getting $2.00 to get started (along with credit card info).
Shotly after ask for $58.00 to continue.
Told them NO NO cancel everything.
Still went ahead and $66.00 show on my Credit card

Subsequently find out its a MONTHLY SUBSCRIPTION.

Bunch of CROOKS.

Updating my previous review from a single star to 3 stars. Thank you Customer Support for satisfactory resolution.

I texted with a tech support person with the understanding that I would pay $1.00. The rep was not helpful and I ended the text communication. I was charged the $1.00 but also $52.00 and $39.00. I never received any help or any support. When I called Just Answer I was told I was being rude and he would not credit my account. I am beyond upset and wanted to alert others to not use this company.

I have never heard of "JustAnswer" before. I forgot my swipe pattern on a Google Motorola phone and was looking for answer from my google account, but this "thing" showed up and asked me if I wanted help for $1. Since I have already tried everything I could find on the website, I agreed. I gave them my Amex account, they told me they couldn't get through, so I gave them my Discover account. Someone contacted me and after a few questions, he sent me a Youtube video with the same thing I have already tried a hundred times and he disappeared. My issue was not resolved.
Then I received a text from Amex informing me that I was charged for $1 and another one for $46. I responded to Amex that I only agreed to $1 and not the $46. Amex rejected the charge.
I got suspicious because they told me they couldn't get through my Amex. Then I checked my Discover account and sure enough there were two charges pending from "JustAnswer". I called Discover but they wouldn't do anything until the charge actual went through. I was speechless. I couldn't believe that they actually were going to sit there and let someone like "JustAnswer" scam me. I cancelled my account with Discover later that day because I don't want to do business like Discover who wants to sit there and watch a scam took place. BTW, Discover still demands that I pay them.

I asked a question I thought was going to cost me $5. Then they say if you subscribe, we will send you a text/email before charging your card. Well, I never received the email or text about the charge.

When I complained I got ZERO response.

Also, the advise I got from a EXPERT on their site said that the car was not starting because of the auto on/off switch. I new this was not the case and then asked their EXPERT if it could be a starter going bad. His simple response was yes. I knew it was not the auto on/off switch because sometimes the car just would not start. The only time the auto on/off switch would activate was when I forgot to turn it off. Their EXPERT was nice so I left a good review, but they did not know what they were talking about!

Do not enter your credit card information! Stay away! They charge you a huge amount without consent.

False advertising. Woman / bot advertises a $2 refundable fee and then quickly charges you $70! False advertising, misleading and even if you cancel subscription. I didn't accept any terms and conditions, BTW, you still don't get refunded. There are 100s of reviews similar to mine on product review. Can't believe I've been scammed.

I have a sick dog and needed a vet consultation, I basically got chat bots and nonsense, worse, off-shore support, which didn't help at all. And lies about vets contacting me.which, they didn't. This is a nightmare.avoid at all costs.

They advertise as offering health advice for small fee but bury a subscription charge in the fine print. It's a rip off. Don't do it.

Told me there would be $1 charge and ended up charging me $46 for a membership. Dis NOT answer my question, in fact, after further researching on my own - I ended up telling the person assigned to me the correct answer.
Website said fee was fully refundable when I called Customer Service that gal essentially told me "Too bad" - she canceled the membership but wouldn't refund me the $46. CROOKS!