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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,413
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Help with email transfer
March 10, 2024

Very helpful gave me the information I needed was very efficient

Date of experience: February 29, 2024
Maine
1 review
0 helpful votes
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Printer not working
March 10, 2024

I finally got my prints after paying $56 for your help, it should have only been $1. My credit card needed to be upgraded.

Date of experience: February 29, 2024
Pennsylvania
1 review
0 helpful votes
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Super fast and helpful
March 10, 2024

I needed an approximate value on an antique settee that I'm looking to sell. I had all the information I needed in less than 10 minutes!

Date of experience: February 29, 2024
Connecticut
2 reviews
1 helpful vote
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I want to give 0 stars.
March 10, 2024

The problem was not solved at all. They charged me $1 as I expected and then an additional $55 THAT I DID NOT EXPECT. I am working to have this charge removed.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

North Carolina
2 reviews
0 helpful votes
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Good information
March 10, 2024

Tech was very helpful and suggested a video that explained the process very well. The $30 charge was a shock after the fact when the initial charge was only $5.

Date of experience: February 29, 2024
Texas
1 review
0 helpful votes
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Postal Questions
March 10, 2024

I signed up to have a question answered regarding a lost USPS package and was connected to a lawyer who could not answer my question.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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I RECEIVED AMAZING HELP
March 10, 2024

The person whom answered my questions were very respectful and mindful to my concerns and with that I felt very relieved.So once again thanks for the great service I would recommend this to everyone who needs answers.

Date of experience: February 29, 2024
Saudi Arabia
1 review
0 helpful votes
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Genuine people and swift service
March 10, 2024

Look no further, here are quick responses given by experts

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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Helped me dx a complicated Honda outboard engine problem.

Date of experience: February 28, 2024
Canada
1 review
0 helpful votes
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Appraiser Morgan
March 10, 2024

He has been very helpful and quick to respond we have been very satisfied with your people and service

Date of experience: February 28, 2024
Texas
1 review
0 helpful votes
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Scammers revealed
March 10, 2024

Someone was sending fraudulent Alerts to a commercial account of mine. DavidB1215 sorted it out for me.

Date of experience: February 28, 2024
Oklahoma
1 review
0 helpful votes
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Shower valve investigation
March 10, 2024

Bought new house. I was trying to find the leaking shower Valve manufacturer and model to locate the replacement cartridge. First site said it was $5.00 to join. I complied. With my credit card. When the chat with plumber came up, a notice of more than $25.00 to continue with plumbers assistance. I complied again since I had spent a week trying to locate the manufacturer on line. He was sincerely trying to help I sent pictures he requested during our 20 minutes of conversation. I did not here back having sent pic's until the next day requesting if the plumber was able to help me. I had already contacted MOEN directly by phone the young lady was able to tell me the manufacturer "Valley". In 15 minutes. She also gave me the cartridge model number, and a phone number in New York to order it. Thank you MOEN. I DON'T BELIEVE I WILL BE USING YOUR SERVICES AGAIN.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Missouri
1 review
0 helpful votes
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Very good
March 10, 2024

Be patient most likely 9 out of 10 it will happen.

Date of experience: February 28, 2024
Washington
1 review
0 helpful votes
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Confusing to say the least you were upfront about the $46 fee. Your website is totally confusing could not navigate through it and then I look at my account and there's a $46 charge and you don't do that until the end you need to say that first cause it's not five dollars it's $46 you guys are liars.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

California
1 review
0 helpful votes
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Helpful
March 10, 2024

Mark was able to help me with a stuck food processor lid and Imwas so grateful, I was ready to throw away and buy a new one. Thankfully that wasn't necessary. Success?

Date of experience: February 28, 2024
New York
1 review
0 helpful votes
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Saved my hen
March 10, 2024

My chicken was egg bound. Dr Fields talked me through everything for 2 days. She helped me save her life. Today my hen was running around with a great deal of pep. Many thanks to her.

Date of experience: February 28, 2024
Michigan
1 review
0 helpful votes
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Grateful
March 10, 2024

Very convenient resolution for a technical problem

Date of experience: February 28, 2024
California
1 review
0 helpful votes
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I didn't have to wait very long for the callback, the attorney quickly answered my questions, and I got my money's worth..

Date of experience: February 28, 2024
Michigan
1 review
0 helpful votes
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Good Advice
March 10, 2024

My dog ate something he shouldn't have. We weren't sure if it was necessary to take him to the ER. The vet assessed the situation and said it wasn't necessary to take him in, and now he's doing fine. We also saved hundreds on what would have been a very expensive visit that could have done more harm than good.

Date of experience: February 28, 2024
Virginia
1 review
0 helpful votes
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HVAC Question
March 9, 2024

Big help! Needed a quick solution to an HVAC unit..

Date of experience: February 28, 2024