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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very pleased with response from pearl and Anthony, they were very helpful.
The questions were concise, responses were quick and complete.
Alex was a wealth of information. He answered all of my questions and gave me great advice. I will definitely contact Just Answer if I need answers to my questions.
A timely response was provided with definitive information and redirection to the proper source where they would not be able to provide the answer in the confines of their expertise.
J.B. Is a highly competent professional; very patient and personable; you are very well represented by J.B.
I was concerned about my puppy, he had been vomiting, had diarrhea, and wouldn't eat. Paul very strongly suggested that I take my pup to see a veterinarian immediately. I took him to our towns 24 hour Emergency Pet Hospital and found out he has parvovirus. I'm so glad I took him, we caught it early so he has a good chance at beating it.
Got exactly the information I wanted in a very quick and useful conversation. Thank you!
Phil was great. He answered all of my questions and really put my mind at ease. His response time was really quick and he gave me different options that may be available to me. My overall experience was great and I would definitely recommend using his service
I want to tell you to keep up the good work I also have a lawyer who works with me on tenant problems but today she is in court all day I thought I reach out to you and you gave me the same answer she and I would both agree Have a nice day Gabriela
It only took a few minutes for me to get the answer I was searching the internet for.
Gave an excellent answer. He was polite. He was thorough.
Moved a range about 5 feet and needed help about how to best either extend the wire with a splice or go back to the panel
Sam did all that he could to try to help and provided links to articles/steps and videos to assist. He really wanted to help me with what I wanted to do. Unfortunately, Windows is locked down, and I didn't want to go through all the hassle to reload windows on my own, on a brand new laptop.
Just about every time I use the justAnswer service for my questions, the response is timely, thorough and helpful.
It takes a bit to get assigned but this time it was worth the wait. The attorney was knowledgeable and very informative.
Speaking with a live attorney was very helpful. Seth was knowledgeable about timing with filing documents, and said I am allowed to enter new information even at this stage, about consolidating information and encouraged me to schedule a hearing
Danielle was very patient with me and my several questions. She explained everything thoroughly. I would highly recommend her and just answer as it is 1:44 am and she was very patient with me. I would have spent over a thousand dollars if i had gone to the emergency vet. And they would not be as patient and thorough with answering my questions. Absolutely worth every penny!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members