JustAnswerReviews 21,255

I was told there would be a $5.00 refundable charge for using your service. My AMEX Card has just been charged $46. I have no intention of paying that charge.

The answer to my question was satifactory and worth the $5.00 I expected to be charged.

My problem is a little complicated, but the responding technician gave me a plan to resolve the issue.

I purchased and received 3 Moen safeguards bars. They came without brackets for attachment to tile.I found on the internet Moen bracket that I thought was compatible with the bars an I just wanted confirmation before I ordered.

You made me supply a credit card so you could charge ME 4 for the information (on your product) and kept me waiting for more than 15 minutes for an answer that I never received

Two hours on chat with no resolution for what should have been a simple cancel and refund. Went back to AMEX to dispute the charge. That took about 3 minutes.

5 star rating most helpful tips for beginners in emergency situations

Was put through 2 technicians and neither responded

Il a fallu que j'argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j'ai car j'avais toute fait des imprimés écrans; il a fallu que j'envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit!

I've been helping my mother clean out her attic and basement and finding many antique items of which we know nothing about. The experts on JustAnswer are able to tell me about the items and their value. I'm glad we didn't just throw them out!

Clinics were closed on weekends as well as the hospitals were full as usual. So my last source was to ask a professional online. Mind you, I even did it with online chat, even though the price of it was a tad too high for anyone's liking, the solution and time spent with the doctor was amazing and fast.

I wanted to take a moment to provide feedback on the legal support services we've received from your firm. Overall, I've been impressed with the level of professionalism, expertise, and responsiveness demonstrated by you and your team.

Here are some specific points of feedback:

Expertise and Knowledge: I appreciate the depth of expertise and knowledge displayed by your team in handling our legal matters. Your insights and guidance have been invaluable in navigating complex legal issues.
Communication and Responsiveness: I've found the communication from your team to be clear, timely, and thorough. Whether it's responding to emails, scheduling meetings, or providing updates on our case, I've always felt well-informed and supported.
Attention to Detail: Your attention to detail and commitment to ensuring accuracy in all legal documents and proceedings have been commendable. I feel confident that our legal interests are being well-protected under your guidance.
Strategic Advice: I've been impressed with the strategic advice provided by your firm, particularly in helping us anticipate potential legal challenges and develop proactive solutions. Your ability to think ahead and plan for contingencies has been instrumental in mitigating risks.
Professionalism and Courtesy: Throughout our interactions, I've found your team to be consistently professional, courteous, and respectful. Your commitment to providing excellent client service is evident in every interaction.
In conclusion, I want to express my gratitude for the outstanding legal support we've received from your firm. Your expertise, professionalism, and dedication have made a significant difference in our business operations, and I look forward to continuing our partnership in the future.

Thank you once again for your exemplary service.

The expert who helped me (Eric), accurately answer my questions with easy to understand. Answers that were spot on. I had my equipment operating normally again in short order.

Quick response! I received the information that I needed!

Honestly, the best part of the whole experience was that within a couple of minutes I was talking with a live person. Most online services now are ai based( ie… Get Your Guide. Long story). Had a problem with my RV refrigerator and when I posted my question on Justanswer Ryan called within a couple of minutes. We talked about the situation and was genuinely concerned about the issue. Stayed on the phone until he helped me diagnose it. Thanks Ryan

If perfect was achievable for mere humans, this would probably be darn close. While not able to fix my problem, Russell was able to point me in the right direction. My only non positive had more to do with platform than person. There was delay between my answers and the responses. Not sure why that happened.

After having to replace the ignition key barrel the car would turn over but not start. I contacted Just Ask and was given great advice by Eric. For some reason the respect took much longer than expected but it worked in the end.

They figured out what was wrong just by hearing the symptoms.

I needed to get a receipt from an old Uber trip. JustAnswer had the answer and FAST! I'm impressed! I was able to easily follow their directions to get the required receipt.