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JustAnswerReviews 21,252

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,040
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Everything turned out to not be a problem. Situation averted.

Date of experience: May 15, 2024
Georgia
1 review
0 helpful votes
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Life saver!
May 25, 2024

I had a customer truck that was giving me many issues electrical wise. The tech who helped me stuck with me all the way till the end until the problem was resolved. Provided me with step by step checks, diagrams and great information. Will definitely continue to use this service!

Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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No help
May 25, 2024

Paid $5.00 for nothing. No help. I was lead to the IT Dept. I told them to refund my $5.00 and cancel my account if I had one.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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Prompt, courteous and efficient
May 25, 2024

I did not have the color ink the printer was asking for except in an old cartridge which it was rejecting.then I k box came and no product at all in the box. Today a set of ink arrived...I was in middle of a project...so even tho I have received over nite mail from other companies.it is not available so I had to wait as first shipment was empty and second shipment arrived today.unfortunately I had to scrap project as it was to be for Mother's Day.but prayerfully it will be " all systems go" for Father's Day
Gratitude
Maureen Swope

Date of experience: May 15, 2024
Australia
1 review
0 helpful votes
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Clarity
May 25, 2024

The lawyer was easy to understand and respond to with the way he would respond to my msgs and by the end I knew what my next move was in dealing with the issue I'm faced with.thankyou.

Date of experience: May 15, 2024
Illinois
1 review
0 helpful votes
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Justin cummins pro
May 25, 2024
Updated review

Justin was very helpful in diagnosing my problem. Not only once but twice. Very knowledgeable about what I was talking about and dealing with

Date of experience: May 15, 2024

Justin was awesome
May 22, 2024
Previous review

Justin called me real quick. Walked me through what I thought the problem was. And agreed and also gave me great advice. His knowledge of a cummins isx engine was excellent. Thank you justin

Date of experience: May 11, 2024
California
2 reviews
0 helpful votes
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I was pleased with how quickly the appraiser contacted me with information about my Japanese nesting bowls. He gave me good information and a valuation that delighted me. I will try the service again.

Date of experience: May 15, 2024
Pennsylvania
1 review
0 helpful votes
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The response was quick and helpful. I was able to price the painting accordingly. I appreciated the assistance from the appraiser.

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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Saves time and money
May 25, 2024

I happened across this website when my son had questions about a medical issue he was having. We didn't know whether it was a serious condition or not but it wasn't a medical emergency at the time. The doctor was available immediately and answered ever question we had with precision, diligence and professionalism. He was also very kind.

Date of experience: May 15, 2024
Minnesota
1 review
0 helpful votes
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Really helpful!
May 25, 2024

I'd had this table forever and it was so unusual that I thought it might be worth some money. Luke the appraiser was great! He found info on it in 5 min. I was very happy!

Date of experience: May 15, 2024
New Jersey
1 review
0 helpful votes
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Excellent advice
May 25, 2024

Answered my query in a professional manner. Very knowledgeable

Date of experience: May 15, 2024
New York
1 review
0 helpful votes
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Knowledgeable and prompt.
May 25, 2024

The technician / mechanic was knowledgeable about my tractor and his response was very prompt

Date of experience: May 15, 2024
Oregon
1 review
0 helpful votes
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What a relief!
May 25, 2024

Robert was very professional and helpful through the process of fixing the refrigerator in the RV. He was very kind and and waited for me to go through the process. I felt very comfortable and not rushed. Thank you Robert.

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Craftsman
May 25, 2024

Tried to detach a handle from this mower, so I could lift the hande to a working position. There was a pin holding the handle down. Donald helped me figure it out. He knew just the right questions to clarify. Was quick, efficient and nice. I appreciated the help

Date of experience: May 15, 2024
California
1 review
0 helpful votes
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Technician solved problem
May 25, 2024

My technician understood my issue and quickly solved the problem.

Date of experience: May 15, 2024
Georgia
1 review
0 helpful votes
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Fiat 500
May 25, 2024

Excellent suggestions for the possible cause of my fault codes ABS, ESC still currently working through it but In the right direction now

Date of experience: May 15, 2024
Canada
1 review
0 helpful votes
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Kind, efficient very helpful.
May 25, 2024

Helpful advice about scams and detection of such, follow up. Very pleasant

Date of experience: May 15, 2024
Nevada
1 review
0 helpful votes
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Given wrong information
May 25, 2024

I wanted phone number for billing at Uber and the phone number would not take my call

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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I need help on finding out about my auto insurance settlement and GAP insurance. The accident occurred in February, and it was lingering, and I was not getting any solid answers on the GAP. The attorney. Explained the situation and probable outcome. That put things into perspective enough for me to think it through and take action. That is what I needed. Sometimes it's immediate help rather than having to drive to someone's office and wait and be charged an outrageous fee.

Date of experience: May 15, 2024
Texas
1 review
0 helpful votes
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I was on the phone with a vet within 5 minutes. I was able to get life-saving instructions for my dog who ate sunscreen. Super grateful and will be using again!

Date of experience: May 15, 2024