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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,484
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Felt less stress about my puppy
July 10, 2024

My 2year puppy eat a piece of my Hersey bar. Vet reassured me that no concerns over that. She's been fine and acting the same as before. Thanks

Date of experience: June 30, 2024
Massachusetts
1 review
0 helpful votes
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Quin did a great job of providing trouble shooting points, mentioned know issues and provided me several paths that I could explore to resolve my issue. His answer were spot on and I could tell he is truly an expert in this field.

Date of experience: June 30, 2024
Florida
2 reviews
0 helpful votes
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Had some good ideas
July 10, 2024

I was hacked and FaceBook disabled me. Our chat was good but did not solve my problem. I thought they would advocate for me but instead sent me links to read. That was my problem that I did not understand the FB links information. I was guided by the person who was helping me. He was always there for me to vent and guide me, but my FaceBook problem was not solved. I had to create a new account. Lost everything on FB from 10 years history.

Date of experience: June 30, 2024
Arkansas
1 review
0 helpful votes
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Air conditioner
July 10, 2024

After working on my air conditioner trying to take the cover off and asking someone for help. I was unable to get it removed so that's why I called justanswer and the technician was very helpful. Walked me step-by-step and very patient. I got everything that I needed. Very very nice.

Date of experience: June 30, 2024
Arizona
1 review
0 helpful votes
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Over the moon
July 10, 2024

I haved used this system more times than I can count. Every bit of advice I have gotten has been worth more than seeing someone face to face. Whether it be my medical advise, my pets concerned, appliance or automotive it's all been wonderful and helpful.

Date of experience: June 29, 2024
Utah
1 review
0 helpful votes
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It was quick and easy. I got the answers I needed to proceed with getting out of my disagreement with my brother

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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Leaking cat ryr
July 10, 2024

My cat has an eye that leaks fluid everyday, it's clear so I didn't think it was an infection. The vet did a great job explaining what he thought it was, I even uploaded a picture I felt very good about his diagnosis.

Date of experience: June 29, 2024
North Carolina
1 review
0 helpful votes
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Pool issues
July 10, 2024

Randy was a great help in solving my pool issue. He helped me solve at least three issues.

Date of experience: June 29, 2024
Colorado
1 review
0 helpful votes
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Very kind and knowledgeable
July 10, 2024

Rachel listened to all the circumstances and gave me advise which eased my mind. She also assured me that she would be available if I have any more issues.

Date of experience: June 29, 2024
Canada
1 review
0 helpful votes
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Fast response, great service
July 10, 2024

The expert was very caring and dedicated. The answer was clearly stated. I had a great customer experience. Thanks.

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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Dr. Mike McIntyre is the best
July 9, 2024

I am fortunate to have Dr. Mike McIntyre guiding me through several illnesses with my critters. Although I still will need his help as they are still having some problems, I know he will guide me in the right direction. Thank you again and again for your patience, kindness and understanding!

Date of experience: June 29, 2024
Arkansas
2 reviews
0 helpful votes
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My experience was great. Got a technician in no time and fixed my problem quickly.

Date of experience: June 29, 2024
Ohio
1 review
0 helpful votes
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Perfect
July 9, 2024

Needed expert advice on matching a camper to my car before installing the hitch. Chris was the best!

Date of experience: June 29, 2024
Kansas
1 review
0 helpful votes
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Dale
July 9, 2024

You have answered my question and I was able to get it working. Thank you for being so helpful.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're delighted that we could assist you! Your satisfaction is our priority, and we strive to ensure every interaction meets your expectations.

Please feel free to share any feedback or suggestions on how we can improve and make your experience even better. Your input is invaluable to us.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

New Jersey
1 review
2 helpful votes
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This experience very bad
July 9, 2024

Y'all took my money and never resolve the problem my TV still not working everyday try to just live and people like y'all makes people like me not like some people it's so sad how money can be so evil to some people

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Good help
July 9, 2024

I fix anything and it's good to have trusted pros to bounce issues off of.

Date of experience: June 29, 2024
Canada
1 review
0 helpful votes
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Curteous and professional
July 9, 2024

Due to the complex nature of the actual problem requires the car to be scanned. Alex suggested to stay with dealer suggestion wait for their response

Date of experience: June 29, 2024
Iowa
1 review
0 helpful votes
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Dog ate cherries with pits
July 9, 2024

I had the doctor called me. He seemed knowledgeable and direct to the point. Didn't waste time with chit chat.

Date of experience: June 29, 2024
Oregon
1 review
0 helpful votes
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Washing Machine repair.
July 9, 2024

This was a follow up on a washing machine repair. The control panel was no longer working. Matt Morrison provided timely and excellent service to address options. He was also instrumental in helping me install the replacement panel.

Date of experience: June 29, 2024
Missouri
1 review
0 helpful votes
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I had dropped an Ibuprophen tablet earlier, couldn't find it and 2 days later in the corner under the kitchen sink was the tablet, with the red coating chewed/sucked off. (It must not have tasted very good as the white part of the tablet was still intact, thank goodness). But I knew that Ibuprophen was not a good thing for dogs to ingest, so I texted JustAnswer. Dr. Peter on the app answered me within a few minutes. I told him the story of my dog, how much he weighed, etc. and Dr. Peter said that my dog should be fine. I said he hadn't vomited, he was acting normal, etc. I am so glad I texted JustAnswer, it saved me a vet visit!

Date of experience: June 29, 2024