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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,484
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Quick and useful advice!
July 21, 2024

Quick and useful advice_ I was inquiring about how to create a new nonprofit organization as I want to separate from the mother organization and the lawyer contacted me withing 10 minutes and gave me a list of steps I need to take. Very helpful

Date of experience: July 11, 2024
North Carolina
1 review
0 helpful votes
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Great Help!
July 21, 2024

Dustin knew what he was addressing and conversed in a manner that was easy to follow and showed his experience.

Date of experience: July 11, 2024
GB
1 review
0 helpful votes
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Printer start up
July 21, 2024

I just needed help on my printer start up, which you gave and helped a lot. But the subscription was far too much for me.

Date of experience: July 11, 2024
Georgia
1 review
0 helpful votes
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Great Service
July 21, 2024

Debra was able to let me know my answer in a timely manner and it was much appreciated.

Date of experience: July 11, 2024
Pennsylvania
1 review
0 helpful votes
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Though texting probably isn't the best method for troubleshooting it does work.

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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Helpful
July 21, 2024

I had some legal advice and direction. The attorney they got me on the phone with helped me and answered all of the questions.

Date of experience: July 11, 2024
Canada
1 review
0 helpful votes
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Fast & easy
July 21, 2024

Got a fast & easy response from just ask when our portable AC quit working.

Date of experience: July 11, 2024
Georgia
1 review
0 helpful votes
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Nora is the BEST
July 21, 2024

Lovely experience from the very beginning! Information was requested about my item, and within minutes, it seemed, Nora called to answer all my questions. I will inquire again about other items, and request NORA! Thanks so much!

Date of experience: July 11, 2024
Montana
1 review
1 helpful vote
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Poor service
July 21, 2024

I am fed up with scammers. They stated they would help but didn't payed $46.00 instead of $1.00. No text back, no call
I received a notice I would not get a refund. I will continue to let others know about the scamming from you and other companies.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Cyprus
1 review
0 helpful votes
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She took care of everything we asked for and did her best for us to be the happiest, thank you very much Andrey

Date of experience: July 11, 2024
New Jersey
1 review
0 helpful votes
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Horrible Service
July 21, 2024

They force you to pay for the app, making you believe it will only cost a dollar. They were supposed to call me to fix the problem, but the call kept going into spam filter. I requested an instant refund, after 15 minutes of paying and I never received a response. They charged my CC $59.00 for doing nothing.

Date of experience: July 10, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

GB
1 review
0 helpful votes
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Sceptical at first
July 21, 2024

I thought I'd just lost 25 quid, but then the phone rang, and the guy explained the procedure.
I went back home and did what he recommended, no problem, working like a dream.

Date of experience: July 10, 2024
Oregon
1 review
0 helpful votes
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Great service
July 21, 2024

I have been struggling with several attorneys trying to get information about how to handle my very difficult situation.
I finally found this website and decided to try it.
I received quick response, accurate answers and great advise. Very knowledgeable.
I contracted courts and followed up on advise. It was accurate and filed my new case

Date of experience: July 10, 2024
Germany
1 review
0 helpful votes
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Suspicious website
July 21, 2024

I got a fast response from your site about my situation. And a started a necessary procedure. Thank

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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Disability tax credit
July 21, 2024

He was so helpful and friendly 😃 and got me to the right information at a great time

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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I like the fact that you can ask anything on any topic and they seem to try to come up with info and an answer. Price is fair so it is worth it. I tipped at least 25% every tie to show my satisfaction!

Date of experience: July 10, 2024
Alabama
2 reviews
0 helpful votes
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Service
July 21, 2024

They were very patient with me and very helpful. Won't hesitate to call again!

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Refrigerator repair.
July 21, 2024

Dave responded quickly. He diagnosed the problem and told me what part to order and assisted with the repair.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Responsive and focused service
July 21, 2024

Complicated questions about refrigerator malfunction were answered in clear and straightforward terms. Suggestions were practical and able to be put into practice.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Just Answer Answered
July 21, 2024

Robert, the technician, who helped me, was possibly the most patient, understanding, and knowledgeable person, who has ever helped me with an issue. He was absolutely great, and took care of the issue I had, with getting a product registered. A-ONE.

Date of experience: July 10, 2024