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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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Colorado
1 review
0 helpful votes
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My guy helped me set up my REL T9i subwoofer with special connections to my Marantz cinema 40.
Everyone struggles with this setup and there is no info online or through REL or Marantz! He did his research and saved me tens of hours of trying to figure it out myself!

Date of experience: July 10, 2024
Washington
2 reviews
0 helpful votes
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I've used JustAnswer for our French bulldog three times now! The vets I've worked with on a Zoom call and via chat have been great. I use the calls to see if I need to go to the emergency vet right away or wait until the morning because the dog always eats chocolate or something else on a Sunday night! An example of one of my calls to JustAnswer. Then we had an issue with our 2003 Saturn Vue, it's so old not many mechanics know how to fix it anymore so I headed to JustAnwer and sure enough I was connected to a mechanic who was able to answer my question in less than 10 min. The three calls alone about our dog have been well worth the monthly fee.

Date of experience: July 10, 2024
Kentucky
1 review
0 helpful votes
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Overall, the connection took a while, but once I was live with a technician, the person was very informative and helpful with my problem. I haven't had a chance (yet) to address the issue I presented my technician with, but I feel it will be the correct course of action for the problem.

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
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Awesome service
July 20, 2024

Our dog swallowed a toxic product and the Vet online provided us with valuable information along with meds, how to proceed with his diet and offered help for any further assistance. Thank You so much!

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Immediate access to an attorney who was able to answer my questions and allay my concerns. The experience was just what I needed and at an extremely affordable price.

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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Gave me piece of mind
July 20, 2024

My French bulldog got into some stone fruit around 8:30pm EST. I was extremely worried and didn't know what to do. I knew that going to the emergency vet would be time consuming, stressful, and costly. I somehow saw a link in my frantic googling of "what happens to your dog when he eats stone fruits" and I was mortified to see the results. BUT… I shared my issue with the AI chat assistant (who I genuinely thought was a real person at first) and within 5 minutes I received a call back from Veterinarian Dr. Scott Nimmo who was kind, up to speed on my issue, and immediately set my mind at ease. He assured me how long we would be online for and provided me with a written response of everything we talked about on the phone. While I hope my dog doesn't get into any health issues again, if he does (and he likely will as a Frenchie) this service will be my first choice and recommended to all pet owners I know. Thank you again Dr. Scott Nimmo

Date of experience: July 10, 2024
GB
1 review
0 helpful votes
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Good advice and valuation.
July 20, 2024

Contacted to have a valuation on some china. And after sending the required photos had a quick reply and a favourable valuation. Thank you.

Date of experience: July 10, 2024
Maryland
1 review
0 helpful votes
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Satisfying Experience
July 20, 2024

Consulting attorney was very empathetic and professional … cutting to the chase and offering sound legal advice. Whole process was quick and painless!

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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Very helpful
July 20, 2024

I've asked the vets many questions from how to deal with my dog's diarrhea and cough to questions about diet and fleas & ticks. I'm so appreciative of this service. Going to an actual vet would have cost me hundreds.

Date of experience: July 10, 2024
Israel
1 review
0 helpful votes
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Good experience I got the answer about my question thanks for just answer

Date of experience: July 10, 2024
Nigeria
1 review
0 helpful votes
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Money Refunded in Full
July 14, 2024
Updated review

I was enrolled and debited an additional $30 for a one-month membership. I complained, the company reached out to me apologised and refund my money completely. Thank you

Date of experience: July 4, 2024

Fraudulent per Excellent Site
July 9, 2024
Previous review

I was tricked into paying $1 to ask a question with a money-back guarantee. After the answer, I was enrolled without my consent by fraud, only to find out I had been debited an additional $30 for a one-month membership. This is fraud. I deleted the membership immediately. This JustAnswers is a FRAUD. USERS SHOULD BEWARE. I just reviewed it on Trustpilot, X, and other reviews; it's the same complaint. Businesses built on fraud and cheating will crumble. It will not last.

Date of experience: June 29, 2024
Maine
1 review
2 helpful votes
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I submitted a question and was asked for my credit card info. I was told I would be charged $1. Instead I was charged $1 and then another $55 A MONTH which apparently I signed up for in the pages of legalese I agreed to. Stay far, far away from this company and whatever you do, don't give them your credit card information.

Update: After several emails, I finally got my money back. For this reason I upgraded their rating to two stars. I really could have done without the frustration and waste of my time. Please be sure you know what you're signing up for before you hand over your credit card info.

Date of experience: July 1, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

New Mexico
2 reviews
0 helpful votes
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Bankruptcy help
July 11, 2024

I signed up with JustAnswer and received the help immediately. They gave me advice helped me with getting legal help and answered my questions. Thank you for your help and will use your services in the future

Date of experience: July 1, 2024
Texas
1 review
0 helpful votes
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Very helpful.
July 10, 2024

Elizabeth answered my questions directly. I appreciate it

Date of experience: June 30, 2024
Pennsylvania
1 review
0 helpful votes
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Felt less stress about my puppy
July 10, 2024

My 2year puppy eat a piece of my Hersey bar. Vet reassured me that no concerns over that. She's been fine and acting the same as before. Thanks

Date of experience: June 30, 2024
Massachusetts
1 review
0 helpful votes
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Quin did a great job of providing trouble shooting points, mentioned know issues and provided me several paths that I could explore to resolve my issue. His answer were spot on and I could tell he is truly an expert in this field.

Date of experience: June 30, 2024
Florida
2 reviews
0 helpful votes
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Had some good ideas
July 10, 2024

I was hacked and FaceBook disabled me. Our chat was good but did not solve my problem. I thought they would advocate for me but instead sent me links to read. That was my problem that I did not understand the FB links information. I was guided by the person who was helping me. He was always there for me to vent and guide me, but my FaceBook problem was not solved. I had to create a new account. Lost everything on FB from 10 years history.

Date of experience: June 30, 2024
Arkansas
1 review
0 helpful votes
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Air conditioner
July 10, 2024

After working on my air conditioner trying to take the cover off and asking someone for help. I was unable to get it removed so that's why I called justanswer and the technician was very helpful. Walked me step-by-step and very patient. I got everything that I needed. Very very nice.

Date of experience: June 30, 2024
Arizona
1 review
0 helpful votes
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Over the moon
July 10, 2024

I haved used this system more times than I can count. Every bit of advice I have gotten has been worth more than seeing someone face to face. Whether it be my medical advise, my pets concerned, appliance or automotive it's all been wonderful and helpful.

Date of experience: June 29, 2024
Utah
1 review
0 helpful votes
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It was quick and easy. I got the answers I needed to proceed with getting out of my disagreement with my brother

Date of experience: June 29, 2024