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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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DO NOT USE JustAnswer unless you realise that you are signing up for a monthly membership fee which is extremely high and also misleading when you sign up on their site. You will be charged a one-time join fee and also a monthly fee for use of the platform, both fees are charged upon sign up, and once you did that, they will not refund you! DO NOT USE JUSTANSWER!
They're thoughtful, helpful, understanding, and very professional.
He understood my problem. He quickly took care
Of my problem
Reached out to Apple Help when l was charged for a free trial l had already cancelled. They said l needed to talk to someone with Tech & said there would be a $1 refunded fee. I agreed & gave my CC number. I was then connected to a chat session with JustAnswer. His advice-reinstall program then cancel it again! After disconnecting l checked my CC online. There was a $49 charge l was NOT notified of, did NOT approve or authorize. I IMMEDIATELY called my card company & said it was unauthorized & do NOT process it!
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have cancelled your most recent charge. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off your account by the time you receive your next billing statement, and it'll be as if the transaction never occurred.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
[email protected]
Polite but did not respond. Had facebook account taken over as well another person uses my phone number which stops me from seeing my own account just hers. So worried about the kid thing.
Hello,
Thanks for reaching out to us at JustAnswer!
Unfortunately, the account we found using the information you provided us has no recent activity or charges on it. With that said, you can help me to locate this account by emailing me some additional information - any and all of which will be useful:
- another email you may have used
- order number (if available)
- a phone number that you may have put in for SMS notification
- the first 6 digits and the last 4 digits of your credit card (not the whole card number)
- your PayPal email address if you used PayPal (not the password)
- date of charge
- amount of charge
- a link to the question page OR subject of your question if you cannot locate the link
Once I can collect this information from you, I should be able to find your account and take any actions on it that you'd like me to take. Of course, if you need additional assistance with this, or with any other concern, feel free to contact me right away.
Thank you for your cooperation. I look forward to hearing from you soon.
Best regards,
Angela, JA Customer Care
[email protected]
I am selling a baby grand player piano and needed help as to how to do this.
Mike V. Was very helpful and knowledgeable in Hyundai troubleshooting. He was able to direct me to find the issue being the PDM fuse that had blown.
My agent, Austin, was so helpful! I told him of my issues with two appliances, he explained the problem, gave me the information to order the parts and even gave me the video sites that would show me how to make the necessary repairs. My parts came today!
Quick, easy, and so helpful!
Thank you, Austin
I thought I was getting advice from a company regarding a problem but turns out this is a scam! They charge you $46 without telling you upfront. I thought I was spending a fully refundable $1.00! DON'T USE THIS!
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
[email protected]
The SW tech did a great job sorting out all my confused logins, p/w's and questions. I wish he was my best friend as he was great about finding the route to the solution to the Bitlocked Windows. He also advised me to install malwarebytes.com to solve the initial issue that caused my W11 to lock up.
The advice I received was very helpful my puppy dog buster had a bruising coming from his ears very satisfied with the recommendation that he's given his ears are much better now
After confusion on how payment is applied for a trial, a response was quick and I received credit back on my credit card. My question was not able to get a helpful response but I hope others do better.
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
[email protected]
Tech was helpful and very informative. I was able to understand what he was talking about and he took his time to answer my questions. I feel much better prepared to go to the garage to have my vehicle worked on.
Answered my Probate Court questions and makes the legal tangle seem less impenetrable.
Vet gave me the answer and advice I needed after my dog ate something that was potentially toxic. My dog is fine and my anxiety level is less. Tha k-you!
Helpful, knowledgeable quick to respond spent the time answering my questions
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected]
ONE thing you could fix is the number of reps. That Keep on " I have fixes to your diesel problem" after Phillip had given me the fix.To many follow ups!
I don't have access to a phone only this iPad please don't tell me again the tech will call!
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected]
Gave give an idea where to start to get something from Southwest
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645