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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,443
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nebraska
1 review
0 helpful votes
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This Man was a great help!
October 5, 2024

I had multiple situations and questions and He gave Me very good advice! He did wonderful the computer system is a little messed up tho.

Date of experience: September 24, 2024
Pennsylvania
1 review
0 helpful votes
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GE Cafe Refrigerator
October 4, 2024

I spoke with James O and he was awesome. Very knowledgeable and professional! A pleasure to talk to!

Date of experience: September 24, 2024
New Zealand
1 review
0 helpful votes
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Washing machine noise query
October 4, 2024

I received two responses quickly. The second suggested technical alternatives that helped

Date of experience: September 23, 2024
New York
1 review
0 helpful votes
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Helpful Vet
October 4, 2024

We had the vet call us, we spoke with Dr. Debby, she was very helpful and interacted professionally and compassionately with us.

Date of experience: September 23, 2024
Florida
1 review
0 helpful votes
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I had no internet connection yet all other devices in the house had internet. Although I rebooted both my PC and router, still no connection. The tech support patiently talked me through unplugging the PC, including the wifi adapter and wa-la, it worked. So grateful even though we could not determine why it happened. My guess was an update - always seems to cause issues.

Date of experience: September 23, 2024
Maryland
1 review
0 helpful votes
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Awesome
October 3, 2024

One technician did everything he knew to assist me on fixing my problem but it didn't work. The second technician offered to proxy into my laptop remotely and fixed the error. All is well now.

Date of experience: September 23, 2024
Kentucky
1 review
0 helpful votes
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It resolved my problem
October 3, 2024

Technician was pleasant and fixed my problem with ease. I was very happy with results

Date of experience: September 23, 2024
South Africa
1 review
0 helpful votes
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Prompt and accurate
October 3, 2024

Great service from this app
The experts are knowledgeable and quick with their responses

Date of experience: September 22, 2024
Australia
1 review
0 helpful votes
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Very happy with the service
October 3, 2024

The service is very fast and very good i am more then happy with just answer for my return items

Date of experience: September 22, 2024
California
1 review
0 helpful votes
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My dog ate chocolate brownies. Dr Ben got to me right away and advised me what to do. Success and my dog is fine

Date of experience: September 22, 2024
Virginia
1 review
0 helpful votes
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New Rescue Dog Mom Relieved
October 2, 2024

I was so worried after an incident with my dog. I called the local emergency vet and their vet was unavailable for hours. I used JustAnswer's vet service, got the answer I needed and my pup is much better.

Date of experience: September 22, 2024
Canada
1 review
0 helpful votes
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Structured and timely advices
October 1, 2024

I got very competent support for marine engine troubleshooting

Date of experience: September 20, 2024
Tennessee
1 review
0 helpful votes
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Great help
September 30, 2024

I had arranged for an expert to come to my house to fix a problem with my printer. They couldn't come for 10 days. I decided to do a search on the internet. JustAnswer popped up. I explained my problem and within a few minutes they fixed my problem. Needless to say, I cancelled the appointment with the other group.

Date of experience: September 20, 2024
New Zealand
1 review
0 helpful votes
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About my Bosch Dishwasher
September 30, 2024

Got great advice and did the recommended trouble shooting sadly to no avail but even with the $57 monthly fee it saved me at least $150

Date of experience: September 19, 2024
Canada
1 review
0 helpful votes
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Resolved issue.
September 30, 2024

Happy with the result of my call. Was a little surprised at the fee, no mention until billed.

Date of experience: September 19, 2024
New Jersey
1 review
0 helpful votes
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Very helpful and knowlegeable.
September 28, 2024

Mike was very friendly and helpful. He listened to my problem carefully and suggested a solution thhat worked the first time. Mike was supportive and never made me feel inadequate as I struggled to explain my issue. It was one of the best interactions I've ever had working with him.

Date of experience: September 18, 2024
Virginia
1 review
0 helpful votes
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Thermostat problem
September 28, 2024

Couldn't get thermostat to unlock. The team did a super job by sending a video of the process. I didn't know model number but they were awesome with instructions.

Date of experience: September 18, 2024
Texas
1 review
0 helpful votes
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Helpful
September 28, 2024

I did not realize this was available and it proved very helpful. I fell for one of those " to good to be true" ads. Since this has happened before I try very hard to completely check out before buying. Well they still get you. When I saw charge onCC as being in China could not cancel order. They do give tracking info but when it supposedly gets delivered no one can find it. This site took the tracking info and checked all delivery options and is not anything they could find ( no way I would have the information on how to contact every company). They definitely advised disputing it with credit card company.

Date of experience: September 18, 2024
New Jersey
2 reviews
0 helpful votes
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Zoe my Belgian Sheep dog
September 27, 2024

Sadly tomorrow I will be putting her down as the stroke robed her of her bodily functions

Date of experience: September 17, 2024
Illinois
1 review
0 helpful votes
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I paid a $5.00 fee to have a question answered. Just Answer then signed me up for a membership and they charged me an additional $43.00. I never saw this fee, never agreed to a membership. Just a big scam to take your money.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 17, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.

As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.

I assure you that moving forward you will not see any recurring membership charges.

If I can be of further assistance, please let me know.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645