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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,409
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Excellent and prompt expert advice
November 21, 2024

My request was responded to in a few minutes. The expert was able to resolve my issue immediately. Very impressed.

Date of experience: November 10, 2024
Australia
1 review
0 helpful votes
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Issue with Toshiba Security Software
November 21, 2024

Satisfied with the service. Worked through it to get resolved

Date of experience: November 10, 2024
California
1 review
0 helpful votes
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Moose was very helpful and steered my in the right direction to solve the problem

Date of experience: November 10, 2024
Florida
2 reviews
0 helpful votes
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It did take some time to get a vet to respond. However, that was a great time for her to ask her questions about the dog. Unfortunately, we did not know anything about the dog's digestive system.

Date of experience: November 9, 2024
Michigan
1 review
0 helpful votes
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Ask & you receive
November 20, 2024

I can only say that I got a very nice man to help me learn how to fix my husbands new electric razor

Date of experience: November 9, 2024
Minnesota
1 review
0 helpful votes
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My pup
November 19, 2024

Very human like and well treated; very much happy with the overall experience and my buddy is back in good health so thank you will all my heart and arms wide open

Date of experience: November 9, 2024
Missouri
1 review
0 helpful votes
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Problem solved!
November 17, 2024

My computer developed a problem related to internet and email access that I could not resolve. I found JustAnswer and got in touch and they asked certain questions through a chat program. They then put me through to a technician via telephone and my problem was resolved after about ten minutes.

Date of experience: November 7, 2024
Canada
1 review
0 helpful votes
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Got help for my cat
November 17, 2024

My chat with Dr Penny and the understanding of what she shared, led me to email my vet, which led to a much needed, and much appreciated appointment for my cat.

Date of experience: November 7, 2024
Malaysia
1 review
0 helpful votes
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Service good
November 17, 2024

Can help me to solve my problem that about my email address problem

Date of experience: November 7, 2024
South Africa
1 review
0 helpful votes
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Baie goed effetief
November 17, 2024

Was baie vriendelik en doeltreffend gewees.Antwoord jou vraag vinning en binne minute

Date of experience: November 7, 2024
Colorado
1 review
0 helpful votes
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Good Job
November 17, 2024

Austin told me exactly what to look for. A broken wire that is the power for the ice maker. I should have come to JustAnswer before I spent $200 on a new water valve and completely new ice maker assembly. I was able to make the repair for <$10.

Date of experience: November 7, 2024
Canada
1 review
0 helpful votes
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Problem resolved
November 17, 2024

I had a problem with trying to log in due to a misspelled email address. It took awhile to get it corrected but it was accomplished

Date of experience: November 7, 2024
Washington
1 review
0 helpful votes
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SSA
November 17, 2024

Service was excellent. Very professional. I would highly recommend JustAnswer

Date of experience: November 6, 2024
Arizona
1 review
0 helpful votes
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The employee was very good at his job. He was very helpful. He clarified the idea I had was the best way to do what I wanted to do.

Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Quick response
November 16, 2024

I thought my dog might be poisoned because he ate his own and my other dog's Simparica Trio

Date of experience: November 5, 2024
Idaho
1 review
0 helpful votes
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Know what you open
November 15, 2024

I had never used that and thought I was doing everything correctly. But I wasn't because I never used that. But they were kind enough to straighten me out and I appreciate there patience. Thank you. They are kind.

Date of experience: November 5, 2024
Arkansas
1 review
0 helpful votes
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Tech Dino
November 15, 2024

Dino was very nice to talk with he helped out as much as he could

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 4, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you so much for your kind feedback! However, I noticed that you left a 1-star rating. We truly value your input and would love to understand if there’s anything we can improve or if there’s something specific that didn’t meet your expectations.

Please feel free to share any details, and we’ll do our best to address them.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Texas
3 reviews
0 helpful votes
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Dishwasher not working
November 14, 2024

I had accidentally put dish soap into our dishwasher instead of dishwasher soap. After cleaning up the suds, the machine wouldn't work. Experts ×2 immediately called us and told us how correct the problem. Worked great!

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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I have an art piece I am trying to identify and it was wonderful to have someone delve into the research and bring their expertise.

Date of experience: November 4, 2024
New York
1 review
0 helpful votes
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The mechanic Steve,gave excellent informative advice recommended tools to make the job go easier. He did it in a manner that made you feel like you were speaking to a knowledgeable buddy.

Date of experience: November 4, 2024