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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My request was responded to in a few minutes. The expert was able to resolve my issue immediately. Very impressed.
Satisfied with the service. Worked through it to get resolved
Moose was very helpful and steered my in the right direction to solve the problem
It did take some time to get a vet to respond. However, that was a great time for her to ask her questions about the dog. Unfortunately, we did not know anything about the dog's digestive system.
I can only say that I got a very nice man to help me learn how to fix my husbands new electric razor
Very human like and well treated; very much happy with the overall experience and my buddy is back in good health so thank you will all my heart and arms wide open
My computer developed a problem related to internet and email access that I could not resolve. I found JustAnswer and got in touch and they asked certain questions through a chat program. They then put me through to a technician via telephone and my problem was resolved after about ten minutes.
My chat with Dr Penny and the understanding of what she shared, led me to email my vet, which led to a much needed, and much appreciated appointment for my cat.
Was baie vriendelik en doeltreffend gewees.Antwoord jou vraag vinning en binne minute
Austin told me exactly what to look for. A broken wire that is the power for the ice maker. I should have come to JustAnswer before I spent $200 on a new water valve and completely new ice maker assembly. I was able to make the repair for <$10.
I had a problem with trying to log in due to a misspelled email address. It took awhile to get it corrected but it was accomplished
The employee was very good at his job. He was very helpful. He clarified the idea I had was the best way to do what I wanted to do.
I thought my dog might be poisoned because he ate his own and my other dog's Simparica Trio
I had never used that and thought I was doing everything correctly. But I wasn't because I never used that. But they were kind enough to straighten me out and I appreciate there patience. Thank you. They are kind.
I had accidentally put dish soap into our dishwasher instead of dishwasher soap. After cleaning up the suds, the machine wouldn't work. Experts ×2 immediately called us and told us how correct the problem. Worked great!
I have an art piece I am trying to identify and it was wonderful to have someone delve into the research and bring their expertise.
The mechanic Steve,gave excellent informative advice recommended tools to make the job go easier. He did it in a manner that made you feel like you were speaking to a knowledgeable buddy.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
Thank you so much for your kind feedback! However, I noticed that you left a 1-star rating. We truly value your input and would love to understand if there’s anything we can improve or if there’s something specific that didn’t meet your expectations.
Please feel free to share any details, and we’ll do our best to address them.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645