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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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My experience was very good. Everyone was extremely helpful in sending me the information that I needed and it was done quickly.

Date of experience: March 6, 2025
Pennsylvania
1 review
0 helpful votes
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First experience
March 17, 2025

I was pleasantly surprised at how quickly I got an expert online to answer my question about a vintage lamp.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Diagrams located. 10 stars
March 17, 2025

Quick & efficient location of request for Diagram
Immediately provided

Date of experience: March 7, 2025
Arkansas
1 review
0 helpful votes
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Excellent
March 17, 2025

Easy to understand and a quick response…
Very professional!

Date of experience: March 7, 2025
Colorado
1 review
0 helpful votes
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Dogs Stomach Trouble
March 17, 2025

Dr Barns helped me amazingly. Our dog is already starting to feel better I think.

Date of experience: March 7, 2025
Georgia
1 review
0 helpful votes
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Real Estate Questions
March 17, 2025

I just wanted information on adverse possession and the statute of limitations on personal proper. He gave me the same information I'd read online which verified everything for me.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Concise, focused and on point. The lawyer was extremely knowledgeable on the processes and legalities involved relating to the particular issue I was dealing with. She offered some strategies for resolution.

Date of experience: March 7, 2025
North Carolina
1 review
0 helpful votes
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My moms old watches.
March 17, 2025

I was always curious about the watches in the shoe box. Mrs. Ginnie was awesome and answered above and beyond.

Date of experience: March 7, 2025
Denmark
1 review
0 helpful votes
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Help Stop
March 17, 2025

Sent the info further on to help my husband out of Gaza
Thanks for your quick answers

Date of experience: March 7, 2025
North Carolina
1 review
0 helpful votes
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Excellent experience
March 16, 2025

Professional, extremely helpful, wonderful customer service experience

Date of experience: March 6, 2025
Washington
1 review
0 helpful votes
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I am still worried about my dog & don't know which vaccine caused his problems. We had a horrible, scary sleepless night.

Date of experience: March 6, 2025
California
2 reviews
0 helpful votes
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Feeling at ease
March 16, 2025

Had a tax question re an inheritance that was answered fully

Date of experience: March 5, 2025
Illinois
1 review
0 helpful votes
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Help with a scam.
March 16, 2025

She told me facts about the scam I was going through and told me to go to the courthouse. And ask the clerk to help me through this process

Date of experience: March 6, 2025
Illinois
1 review
0 helpful votes
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These people know what they're talking about. I would highly recommend again.

Date of experience: March 6, 2025
Washington
1 review
0 helpful votes
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Changing phones
March 16, 2025

I needed to change my new phone number over to my sleep number app. Nick made it easy. I wanna

Date of experience: March 6, 2025
North Carolina
1 review
0 helpful votes
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Brother printer
March 16, 2025

He asked all the right questions to be able to diagnose the problem quickly and successfully

Date of experience: March 6, 2025
Florida
1 review
0 helpful votes
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Very informative. Thank you. I am going to follow what I was told and just hope to get some answers from the landlord

Date of experience: March 6, 2025
Florida
1 review
0 helpful votes
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Wasn't sure what to expect. But, got connected to pro within 10 minutes. He was very helpful in helping me understand the question. He also offered to help with any follow up questions I had after the call.

Date of experience: March 6, 2025
Greenland
1 review
0 helpful votes
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I had specific questions relating to management of real estate and bank procedures relating to residential mortgage. Customer service linked me to a knowledgeable lawyer who was able to address all my questions. Very pleased!

Date of experience: March 6, 2025
Canada
1 review
0 helpful votes
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Company Transfer
March 16, 2025

I was green, but got proper direction and explained options.

Date of experience: March 6, 2025