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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Appreciate in information, however took a very long time. Will see the amount of time with the other values I request.
M
I have purchased 3 software programs so far $91.50 (canadian $) i have not been able to use the software as yet I downloaded a free antivirus program and I am using it. Your program is above my
Talent to load on my computer. Please refund me $91.50 canadian dollars I do not want this anymore
Thank you for your understanding. Robert Beauchemien Ottawa Ontario CEanada.
I tried to cancel and get a refund. I was not made aware of the charge. Chat cut me off in seconds and repeated what I already talked about.
Hello Mike,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
He gave step by step what to do. But we were not able to complete by due to age and lack of knowledge.
Great - very helpful. Thorough, thoughtful and insightful
The lawyer gave me tools to navigate what's happening and that was
I had no email about joining member ship I only knew about $5 I got no refund
Hello Sandra,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Excellent technical advice for anyone who isn't familiar with the basics.
The assistant who helped me was exceptionally knowledgeable, and knew exactly how to remedy the situation. She was kind, polite, and very helpful. I forgot her name, but she needs a promotion and at the least, a raise.
It was going great and then he quit answering my questions. All I needed was do I need to call a repair man, he never answered me
The clean light on my dishwasher was on and beeping. Just Answer connected me with a tech that explained the issue and how to fix it. Took me about 20 minutes and a lot of headaches. Issue fixed. Great service.
I let the dishwasher run with the long setting and then when it was done then I could change it to another setting.
Dr. Adrien was compassionate and clear with the possible problem with my chicken. Gave advice as to what do do, what to look for and reasons to seek "in-person" assistance.
Ragini went thru every step to get my iMac updated and with improved workability. Very concise, helpful and human!
Dr John was very informative and educational. Listened to all my concerns. Was easy conversation via chat. Definitely recommend.
He quickly figured out my problem and problem solved.He told me where to find information. I went to that website, answered all the questions and now I can use my computer. I'm a happy camper.
I need help in returning some items and was helped a great deal
I was asking a question online about a passport issue, was referred to speak with a lawyer - Debra. The information for me to put my visa information into said cost was $2.00... my visa was just charged $68.00. I want that refunded I do not have an extra $68.00 to throw away.
Hello Paula,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
I had a dream about my father fir the first time since he passed away over a year ago and wanted to understand what it meant. The answer I received was very comforting as it showed me that there is still a connection with him and that he's looking over me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645