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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,414
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
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UNFAIR DISMISSAL
June 17, 2025

Interaction with Just Answer resolved all queries to allow us to proceed further with the matter.

Date of experience: February 7, 2025
Oregon
1 review
0 helpful votes
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One call!
June 16, 2025

A technician called me within 3minutes, after I described the issue he was able to diagnose the issue and tell us how to correct it! Great first experience!

Date of experience: June 5, 2025
North Carolina
1 review
0 helpful votes
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Wes was very helpful as was Pearl. Got all the answers just need to follow through with the dealer.

Date of experience: June 6, 2025
Utah
1 review
0 helpful votes
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Dr. Altman is amazing!
June 16, 2025

Dr. Altman was wonderful. He helped me understand how to help my puppy and what to look for if we needed to take her to the ER. He is a great resource!

Date of experience: June 6, 2025
Rhode Island
2 reviews
0 helpful votes
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Good
June 16, 2025

David was excellent. I'm just waiting until I receive the refund, then the $35. That was charged to my Capital One card.

Date of experience: June 6, 2025
Florida
1 review
0 helpful votes
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Ge fridge help
June 16, 2025

Tech was great. Meant to put 5 stars. Accidentally hit 3. He was very helpful

Date of experience: June 6, 2025
Illinois
1 review
0 helpful votes
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Need Help now!
June 16, 2025

I found Just Answer, searching for an answer to the problem that my little 5lb Chihuahua was having. I was able to talk to a Veterinarian that answered my concerns. The veterinarian even sent me a list of over the counter medicines that I could use.

Date of experience: June 5, 2025
California
2 reviews
0 helpful votes
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Great help
June 16, 2025

They gave me the answers I need so fast. It put my mind at ease.

Date of experience: June 6, 2025
Pennsylvania
1 review
0 helpful votes
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Knowledgeable and vey helpful
June 16, 2025

Thorough analysis of my pet and type of poison she may have ingested. What needed to be done. Very pleased with this service.

Date of experience: June 6, 2025
Connecticut
1 review
0 helpful votes
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Jarid was awesome
June 16, 2025

Whole experience was smooth, all the links and redirects worked well and made this so easy. A little expensive for less than 5 minute fix but still really easy experience.

Date of experience: June 6, 2025
Florida
2 reviews
0 helpful votes
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Fixing inoperative frig ice maker
June 16, 2025

Tech called and also sent me an instructional video that help me locate and fix my problem

Date of experience: June 6, 2025
Georgia
1 review
0 helpful votes
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It was 1:30am in the morning and the doctor that called me was very attentive and helped me with my questions for my child with patience and thoroughness.

Date of experience: June 6, 2025
Michigan
1 review
0 helpful votes
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Employment Issue
June 16, 2025

My experience was great. This is fast and accurate. Friendly and knowledgeable. All of my questions and concerns were answered with good advice.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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One happy camper
June 16, 2025

Michael was able to remove evil spyware from my computer quickly and safely. I had spent over two hours repeating the download of any desk only to have it crash over and over. Michael was terrific. I couldn't be happier with his outstanding services 😀

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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Legal eagle resolved my legal question with professional touch. Perfect services

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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What should I do?
June 15, 2025

The experience was good. It answer the question of what I should do now and will go from here.
Needed information

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Discontinued air intake hose
June 15, 2025

Kevin searched for a found a similar used hose that looks like it would work. I shot pictures of it and with look at the hose I need to replace and hopefully give it a try.

Date of experience: June 5, 2025
Ohio
1 review
0 helpful votes
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The arm on my frig ice maker was making ice nonstop. Jared got me to the problem and we fixed it quickly.

Date of experience: June 5, 2025
Florida
1 review
0 helpful votes
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Real estate advice
June 15, 2025

Questions about a quitclaim deed were addressed and explained throughly. I was impressed with the immediate and helpful advise. Put my mind at ease.

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Impressed in so many ways.
June 15, 2025

The process was extremely user friendly and the rapid responses were an absolute relief. CJ was nothing short of incredible. Inquisitive, attentive, and great at explaining and clarifying the information. I never thought a stressful call like this would lead to me not just smiling but feeling better about humanity!

Date of experience: June 5, 2025