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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The representative was very profession. We discussed what I was experiencing and, after learning I was using a VPN on my home network he recommended I turn it off. The printer immediate printed all documents I had in my queue.
Made my day, informative, quick response gave step by step as well as different approaches to handling my situation and I thank you for that
Have had a touchy gas cover lid for a while. I received help that fixed a long time annoying problem.
Got some answers to go in.right directions. I have not done repairs as of yet
Very insightful gay Grace suggestions on what I could do next.
Jacob was very friendly and respectful. I didn't have to wait long to get help.
Got specific answers. Good explanations that were easily understandable. Would do it again.
Wonderful very helpful vet actually took time and walked me through everything.
Excellent experience. Attorney was very on top of things and could decipher my questions. Additionally gave me some next steps to take. Highly recommend!
Answer was very specific and clear. With information and ph contacts.
John deere 235 already has new spark plugs, fuel filter and vacuum fuel pump, still release my brake, it stops to run
I'm having problems getting the 5 dollar refunded otherwise it was very good I
I liked this vet better than any of my vets I had for my animals before.
Excellent!
It was good... the proof will be in the pudding. Hope the answers provided will work. Thanks.
He was very very patient with me and my questions and he stayed with me till all my answers we taken are of older people need that
Got more information than I was expecting. Very pleased. Did have some trouble with the links not working.
Donald the antique expert was able to identify the style of my antique bench and give me a rough estimate of its value, plus suggestions on how to market it.
Mark is very knowledgeable about my question and answered me completely and made sure that I understood. Friendly.
He was straight to the point how to solve the issues.He gave specific instructions who to call & what to do?
They connect you with an expert very quickly. My question and issue were fully resolved. I'm glad I had the service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members