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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,411
This company responds to reviews on average within 4 days

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GB
1 review
0 helpful votes
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Solution Found
August 28, 2025

I needed help in finding a particular application, and contacting Just Answer helped me with this.

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
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Good experience.
August 28, 2025

I asked for help in syncing my kindle and received somewhat helpful information but had to go to a class so I had to end the chat.

Date of experience: August 18, 2025
New York
1 review
0 helpful votes
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Help that was needed
August 28, 2025

Dehne was excellent calm, caring and very kind with me. He really understood everything that I was going through and gave me some great advice to get me started on my way.

Date of experience: August 18, 2025
Pennsylvania
1 review
0 helpful votes
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The tech was very helpful I got my questions answered and was able to cancel my subscription

Date of experience: August 18, 2025
Nevada
1 review
0 helpful votes
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Zonisamide for seizures
August 28, 2025

I was going to a concert. It wouldn't be back till 11 or midnight. Concerned about my babies 9 PM medication schedule the veterinarian assured me or made me feel confident enough to just give it when I got back home instead of at two in the afternoon when I was planning on leaving For the evening

Date of experience: August 18, 2025
Idaho
1 review
0 helpful votes
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Very quick response and very helpful and I learned a lot with the answers

Date of experience: August 18, 2025
Utah
1 review
0 helpful votes
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Great
August 28, 2025

Great experience. Typically get good advice and directions.

Date of experience: August 18, 2025
Virginia
1 review
0 helpful votes
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Satisfied with how quick it went.
August 28, 2025

I needed assistance on an additional charge, was told 4 min to be called. Received call in 2 minutes. Young lady was VERY polite and efficient. Wish all interactions were like this.

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
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It was a very good experience. I would rate it a 10, however, have learned that there is always room for improvement. I would definitely recommend Just Answer to friends and family.

Date of experience: August 18, 2025
Maryland
1 review
0 helpful votes
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Very Helpful
August 28, 2025

Just answer had helped me get a more sense of the accident I was in and gave me steps to do to fix it.

Date of experience: August 18, 2025
Washington
1 review
0 helpful votes
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The tech was willing to research information and didn't make me feel rushed to finish.

Date of experience: August 18, 2025
Michigan
1 review
0 helpful votes
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Best customer service!
August 28, 2025

Dino called within minutes. He was very knowledgeable. After a few questions he directed me to the solution. All fixed in less than 5 minutes. He was patient and kind. I am very grateful for this service.

Date of experience: August 18, 2025
Canada
1 review
0 helpful votes
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A big help.
August 28, 2025

It was a way of finding my way out of a dark spot when no one else could help.

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
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Handy Resource
August 28, 2025
Updated review

I've found tremendous value in this product. Allows for access to a wide array of professionals.

Date of experience: August 18, 2025

Estate Planning Legal Help
July 22, 2025
Previous review

I've never had a bad experience or gotten incorrect info using JustAnswer. Such a great service if you are an inquiring mind or have more complexity in your life than the average guy, but don't have a large legal budget.

Date of experience: July 12, 2025
Missouri
1 review
0 helpful votes
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Air conditioner front grill removal
August 28, 2025

The person we were in contact with was very helpful and helped us solve our problem.

Date of experience: August 18, 2025
Maryland
1 review
0 helpful votes
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The technician was very helpful, professional, patient, kind, & had a great working knowledge of the scooter & its lead acid & lithium ion phosphate batteries & different chargers.

Date of experience: August 18, 2025
Alabama
1 review
0 helpful votes
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Cancelation
August 28, 2025

I was charged for subscription I didn't authorize. Csr representative helped me by canceling subscription and got a refund started. She was very nice and professional.

Date of experience: August 18, 2025
Massachusetts
1 review
0 helpful votes
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Dog Tide Pos
August 28, 2025

My dog swallowed a tide pod and I need help to find out what to do. My dog is doing well now.

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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In times of crisis making the best decision is often both critical and confusing. Internet research led to several medication recommendations which I'd already thought of but speaking with a vet at 11 pm gave me the confirmation I needed as things turned for dose as stores began to close. The vet choices gave me the confidence to proceed and the pet was saved. A complete recovery followed quickly savings hundreds of dollars in emergency care expenses. Where one vet left off another later logged on to complete. Please allow me to express my sincere gratitude for taking the time to reach out in follow up. I've not previously known of this service but stumbled upon an answer posted in the search results which led to the query page. I've no idea if your compensated or maintain a presence out of your passion to help others. No matter the reason I am grateful for guidance and confirmations provided by the professionals on this site. I was so fearful that I was ineffective at work and when, having returned home, I realized my pet would be ok I broke down and cried with relief! Many thanks to the Just Ask service and its professional membership.

Date of experience: August 18, 2025
Canada
1 review
0 helpful votes
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I was having trouble logging in to my AirMiles account. Andy was on the ball and offered good advice. But we're still working on that problem.

Date of experience: August 18, 2025