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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,469
This company responds to reviews on average within 2 days

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Texas
1 review
0 helpful votes
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Helpful
August 30, 2025

They were very helpful…Stefan was helpful to me…His words were so kind and thoughtful…

Date of experience: August 20, 2025
Missouri
1 review
0 helpful votes
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Vet Advice
August 30, 2025

Vet was very helpful and gave insight to what our dogs issues could be. Gave advice on how to treat and will check in tomorrow with us to see how the dog is. Definitely recommend.

Date of experience: August 20, 2025
New York
1 review
0 helpful votes
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Satisfied customer
August 30, 2025

Excellent customer service. Knowledgeable technician
100% politeness!

Date of experience: August 19, 2025
Washington
1 review
0 helpful votes
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Good news is always welcome!
August 30, 2025

Got quick answers. All I needed. I just didn't want to dig deeper untill I had more information. Lawyers fees are so much and we just wanted to know where we stood on this matter.

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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He is very knowledgeable
August 30, 2025

Easy to talk to and I was able to take care of the problem through his guidance. Hopefully will not have a problem again but in case I need help will contact Just Answer.Jarid O is an asset to your company and need to be recognized for his service. Thank you

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Me
August 30, 2025

It wasn't what I expected, but it worked thankful and the technician was really helpful

Date of experience: August 20, 2025
Canada
1 review
0 helpful votes
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Very helpful for my cat
August 30, 2025

The Vet was very helpful in addressing health issues of my cat! He is an older cat and having isues with eating She was very helpful, thank you n

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Finally a real person!
August 30, 2025

It took a long time to finally talk with a person who was knowledgeable about the appliance I was calling about. Knowing the number to call was a challenge in and of itself. But once I got to the right person, I was very happy with the service.

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Very attentive and efficient.
August 30, 2025

I felt she truly listened and explained everything well. A caring Dr.

Date of experience: August 20, 2025
New Jersey
1 review
0 helpful votes
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I accidentally ingested my dog's 16 MG Apoquel pill. While searching for former Q/A responses, I received a chat notification and an invitation to speak with a doctor. Speaking with the doctor helped to put my mind at ease and identify what to look for should a reaction occur.

Date of experience: August 20, 2025
Missouri
1 review
0 helpful votes
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Craftsman lawn tractor
August 30, 2025

I had an older mower model# 917.*******, would not even turn over. Replaced battery, starter, safety switches and fuse still nothing.

Date of experience: August 20, 2025
North Carolina
2 reviews
0 helpful votes
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I recently had Microneedling had a small reaction. I didn't know if there was anything to be worried about or not. It was good to be able to talk to a board certified dermatologist to determine if I needed to go see someone in person or not. He even gave me treatments to do at home to take care of my issue. So convenient and very much worth it!

Date of experience: August 20, 2025
Colorado
1 review
0 helpful votes
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Excellent service
August 30, 2025

The agent was very respectful, helpful fast and efficient. Knew what he was doing in everything he did and he made sure to speak to me and helped walk me through the process!

Date of experience: August 20, 2025
Virginia
1 review
0 helpful votes
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Guru Magazine
August 30, 2025

I didn't know about Jastanswer, I got in through Guru M., I, wanted to ask a simple question to Guru M. And ended up, in Justanswer. I was told to go, to Justanswer for $5 fully refundable. I, did and clicked without reading everything. Then they said I have a $40 Membership, at that time I thought Guru M. Is a scam and closed the tab. Guru M. Informed Rakesh P about my question, he got verymuch involved and explained the possibilities. I, am sorry he got involved and spent so much time at this simple question that should have been solved by Guru M.

Date of experience: August 18, 2025
Ohio
1 review
0 helpful votes
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Very clear instructions
August 30, 2025

Helped me fix the problem. The lg washer would not start. CL was in the window so I had to clear CL

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Needed advice for my kitten.
August 30, 2025

The Doctor responded quickly. The only thing I wish I didnt have ro enter all the information about my cat everytime I talked to the vet. It woukd be nice to enter it once and then the vet could look at my information instead of me ha I g to put down the same answers everytime.

Date of experience: August 20, 2025
Pennsylvania
1 review
0 helpful votes
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Immigration
August 30, 2025

I am looking at working with a Chinese artist to see if importing originals would be a viable business. She is a friend and will be staying with me. What is the best way to do this and what documents do I need?
JA: That sounds like an exciting opportunity! To better assist you, could you let me know if your business is a public or private company?
Customer: Private
JA: Great, thank you for sharing that. How many employees does your company currently have?
Customer: 2 we are just forming it.

Date of experience: August 20, 2025
Pennsylvania
2 reviews
0 helpful votes
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3 sick dogs with diarrhea. They ate grass after I poured roundup behind a shed. I never realized it spread to their area.

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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... wasn't sure what this site was about, but i had a great experience. I took a very bad fall and have a hefty injury. After three weeks of healing, I had questions. This site doctor that chatted with me really helped alleviate much of the worry I was experiencing. I can't drive, at the moment, so this helped me, without doing the call a friend, agony trip to doctor and waiting forever around sick people. Worth the cost.

Date of experience: August 20, 2025
Arizona
1 review
0 helpful votes
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Amazing
August 30, 2025

I am so grateful i had this website to help my serious concerns about my dog. With no Vets available where I moved to, this really eased my mind and I'll check back with my provider in a week.
She was wonderful!

Date of experience: August 20, 2025