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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Found out we are involved with scammers in about 10 minutes & was given the correct course of action to take. Sad, we lost money, but at least Just Ask saved us from losing more money. Thank you to Zoey!
Another mechanic had me that I had to sell my car. Thanks for asking me the right questions to solve my problem.
Michael called me back right away. Very helpful, patient, listened to everything I had to say. Gave great solid advice on my next steps to remedy this situation.
Legal Eagle was terrific. Very thorough and knowledgeable.
I had very good interaction with Abhishek Gupta, who provided a number of options that should let me complete the repairs in my account, plus advice as to how to get back to you if there are any remaining problems.
1,000 times easier than I thought. I was stressed out and overwhelmed over a few technical questions I couldn't find any clear answers to online regarding the tax structure of my newly formed business. But I saw this service advertised, took a chance, and less than 2 minutes after describing my problem through text, the most kind and pleasant woman called me with very clear answers to my questions. She even sent me links with more information after the conversation so I could have them for reference. I think I only paid $5.00!
This attorney was very knowledgeable and this site was so easy to use. Thank you!
Aziz was very helpful and knowledgeable. I feel more comfortable about my situation with my VW
Jeremy was easy to understand and clear in explanations! Made me feel confident and comfortable!
This service was very good at listening to and advising me with my issues.
I had to go to an accountant in Pa because I was taking care of my 99 year old father. I live in New Jersey. They told me I didn't need to file NJ state tax. My dad passed and I'm back in New Jersey and discover I needed to file them. My NJ accountant retired. So now I'm left on my own. Nilesh gave me instructions to go to the NJ taxation site and file.
Followed instructions to restart phone to regain access to cell signal, it worked!
Once I figured it out, the actual ANSWER was great; I was trying to diagnose whether a replacement part was in fact working properly, and the tech I spoke to worked through it with me until it became clear that it was not in fact behaving as it should (unfortunately). He also suggested a workaround that will probably solve the problem despite the glitch in the part.
First time user, but very satisfied so far! Put me in contact with a tech and gave me information. Just waiting to see if the information was correct. Thank you for the help.
Hunting and pecking through the internet can overwhelm the brain. Just Answer provided a quick and reliable answer to my question.
All my questions were answered so that i understood everything. They were very nice and knowledgeable. They didn't even complain about my slow typing.
We were ready to junk our perfectly functional microwave (except for above mentioned problem) until we talked to Thomas. His info were extremely helpful and he helped us to find out how and where to get replacement parts!
Kelly was wonderful with me. Very helpful and hopefully we get the problem solved. He took his time which I really appreciate it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members