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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The mechanic that advised me was knowledgeable and gave great advice and answers to my questions. He was very engaging and offered advice and solutions that worked.
Tuve muchas dudas con respecto a una enfermedad de mi gatita pero ya está todo bien
Wonderful experience! Done in simple English that I could understand!
I am seeking how to get customer service for a package I never received. It is a foreign country that isn't an easy one to get info out of. The tracking info said it was delivered, however, it never was. Now I have to go back to original order and tell them the whole story again.
Overall very nice gentleman, I need a different attorney, not employment, but still very helpful.
Very helpful in getting to the problem with excellent suggestions. I am confident we will get problem fixed with his guidance.
I had a great experience with Guillermo. He answered all my questions with honesty, I am very satisfied with all his answers because he took the time to answer all my questions and also, he gave me some ideas and some solutions to my concerns.
Very understanding and knowledgeable. Felt no judgement and only the willingness to help and go the extra mile. Thank you Michael.
Very knowledgeable and friendly. Very fast service. Probably didn't even have to wait but maybe a couple of minutes for the mechanic to call me. I am very pleased
This is a very helpful platform to get advice for your pets
Dishwasher stopped working and had flashing lights. Tech diagnosed the problem based on the flashing lights and gave me a button pushing "recipe" to clear the error. Took about 4 minutes and the dishwasher is working again!
Great experience, good advice! Right on point with everything.
I AM A 76 YEAR OLD THAT IS A WIDOW AND VERY STUBBORN. I WILL HAVE TO GET ASSISTANCE FROM ONE OF MY SONS TO COMPLETE THIS.
Charles was specific and to the point, answering my question without the runaround. Well done.
My mini Yorkie ate a square of Canderel chocolate. On consulting with Dr Andrew, my mind was put at ease.
I have tried to explain my situation so far without success. I did not receive any service and I did not want to subscribe to your service. Please refund my 48.00. I can be reached at *******318 Thank you Bob Goldman
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bob,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645