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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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It was so nice to chat with a technician online! He seemed quite confident in his knowledge/experience with my issue and suggested a solution! I don't know yet if it's gonna work but this was a very easy way to get the problem handled!
My nest doorbell has been offline for several months and of course I couldn't get a google customer service telephone number. I finally decide to give google nest chat a try. After a short chat he transferred me to JustAnswer. After describing the problem with Chris in a very short time he had the doorbell video back online,$45 dollars well spent. Chris's patience and understanding was very much appreciated.
Tech support was awesome! He was exceptionally talented on the computer and knew exactly what was wrong with my computer and how to fix it. I was VERY impressed! Thank you!
I have been working on a friends boat a Larson Bowrider that is about 30 years old and have no wiring diagrams of the looms. It has had a replacement engine the original V8 was blown up and a 4.5l diesel fitted. I can understand that the harness to the engine would now be incorrect but they just butchered it and left me perplex. I had cables that I had no idea what they were as the original colour coding had gone. Even red positive supplies were wired up with Black earth cable that was the amount of trouble I was in. With the assistance here I have slowly been able to correct a lot of problems but still going and we now have an engine that atleast turns over now. Thank you for your help.
Tech Ashu was very helpful by providing a detailed description of what I needed to do in order to resolve the issue. He was very patient and understanding. I highly recommend his services!
The tech was very knowledgable, told what the problem was. As soon as I did what he told me to—he had hung up and I tried to see if the problem had been corrected and sure enough—it worked. Thanks so much. Great service—very smart guy🙏🙏
Disney.com told me that Just answer would answer my question about Disney's app for $5. But they didn't say that they would be an ongoing monthly charge or $46.
Technician was most helpful; however I did not realize that I was signing up for a 'membership'.
NOT interested in membership
Hello Priscilla,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
The AI component of the site gives the appearance that the tech will be able to help. In reality, the tech - while trying his best - was not able to offer any solution that I hadn't already tried. Waste of his time, my time, and my $5.
Hello Lynn,
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
I was able to call up all the platforms on my TV but no programs would play. Dan walked me through the fix and now everything plays as expected. Thank you.
It took me 3 times to finally get an answer, one time may have been my fault as I lost service. The vet was very helpful and very pleasant to talk to. Thank you so much.
Answers provided to my questions were so detailed and relevant, it was the only pleasant part of my wrongful dismissal experience. Can't thank her enough.
Going thru a wrongful dismissal suit, my lawyer not very communicative with process, needed questions answered and found the help I needed to go forward. Many thanks!
I found Ivan very knowledgeable and professional, she was also easy to ask any questions of and was a great help with her advice. I highly recommend
It was great. But, I signed on for a $5.00 fee which was waived. Then, because I had been a customer before, I got nailed with a non-refundable $33.00 fee which I will be charged every month until I cancel. I have not had need of your services for years and you want me to sign on monthly for $$33.00 each month? No thank you. Other than that, I am very satisfied with Just Answer.
The information I got from Kevin was excellent. The only thing that's disappointing is I couldn't apply on line. I thought I could but apparently I have too many issues. Everything else was great and I got the exact information I need.
Worked with Kevin P. Kevin was an OUTSTANDING consultant. We discussed the recent vehicle history and current issues to identify potential causes and next steps. I could tell Kevin has a lot of experience and was extremely helpful.
Complete and thorough responses from different sources throughout our exchange -- a rersponsive experience which gave me all the tips and answers AND hope that we can manage this time together -- Monkey and me.
Anita Beaty
*******@aol.com
TJ was the attorney assigned to my question. Since the McGirt ruling came down from the Supreme Court jurisdiction has become so muddled and hard to figure out for the average person.
This app was so helpful with giving me the guidance I needed to resolve my issue. They relieved my anxiety. Highly Recommend!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Rebecca,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645