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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,469
This company responds to reviews on average within 2 days

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Illinois
1 review
0 helpful votes
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Qualified and knowledgeable.
October 13, 2025

Diagnosed the problem. Told me what else to check. Gave me info on fixing the problem and a possible cost range. Very pleased with him. Not very pleased with Samsung. Less than three years and the pump breaks on my washing machine.

Date of experience: October 3, 2025
Virginia
1 review
0 helpful votes
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Much appreciated!
October 13, 2025

I looked into JustAnswer hoping I could get some family law help reguarding an elder care issue. The lawyer that helped me gave me so much more information than I was hoping for. He was very personable and quick when getting information to me. I couldn't have had a better experience.

Date of experience: October 3, 2025
California
1 review
0 helpful votes
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I asked for specific help in comparing Microsoft Windows 10 OS with Windows 11 & more. He gave me helpful information that made me comfortable going forward.

Date of experience: October 3, 2025
Georgia
1 review
0 helpful votes
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Fast response
October 13, 2025

Brandon Esq was very quick with his responses to my questions and offered more than enough information to help me make a decision to resolve my issue.

Date of experience: October 3, 2025
Illinois
1 review
0 helpful votes
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Safe
October 13, 2025

It was simple after they told me what to do to retrieve the codes. It will take a little bit of time to finish this out. Since it is a Friday.

Date of experience: October 3, 2025
California
1 review
0 helpful votes
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Bluetooth blues
October 13, 2025

Could not link phone via bluetooth using panel controls. Identified that steering wheel controls work. Successfully linked phones via Bluetooth.

Date of experience: October 3, 2025
Texas
1 review
0 helpful votes
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I had a simple question.
October 13, 2025

I was told the charge would be $5.00. Keyed in my credit card information and was immediately asked by my bank if I had charged $65 at Just Answers. I responded NO, since the charge was supposed to be $5.00. I was then told by the website that they would refund the $65.00 and sorry for the confusion. However, my credit card company had already cancelled my card and had ordered another card, creating a big inconvenience for me. The tech was knowledgeable and helped me with my question.

Date of experience: October 3, 2025
Georgia
2 reviews
0 helpful votes
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Great Service!
October 13, 2025

My technician, Andre, was very knowledgeable and walked me through the appropriate steps to fix my problem. He explained everything clearly and was patient as I went through the steps.

Date of experience: October 3, 2025
South Africa
1 review
0 helpful votes
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Poor
October 13, 2025

Did not get any help really just 2 site names an can go in and have a look if I could find any fines myself. An have to pay R599 for that!

Date of experience: October 3, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Lina,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Maryland
1 review
0 helpful votes
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Respuestas claras
October 13, 2025

Fueron muy claras las respuestas y satisfactorias.

Date of experience: October 3, 2025
Utah
1 review
0 helpful votes
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Helpful
October 13, 2025

Richard, the lawyer who helped me answered all of my questions even though they were probably dumb. He gave me info that I needed to take my next step. I'm glad I found JustAnswer.

Date of experience: October 3, 2025
GB
1 review
0 helpful votes
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Saved the Day for me
October 13, 2025

I am in late 80s and just spent a fair time typing out notes for my specialist. I used grammarly and pasted the text through to MWord. However, after reading I realised I had deleted all my text without saving. Thank goodness I found your help. Very prompt and successful for me. You've made my day

Date of experience: October 3, 2025
Mexico
1 review
0 helpful votes
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Job Done
October 13, 2025

Great assistance.
After many months struggling with a Wordpress issue, Mr. Clark solve it in a matter of days. I was getting ready to format the site. Can´t be more grateful.

Date of experience: October 2, 2025
Virginia
1 review
0 helpful votes
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Refrigerator cooling issue
October 13, 2025

Great - Brandon knew the appliance inside/out and was quickly able to help me diagnose the problem which led to successful solution

Date of experience: October 3, 2025
Florida
1 review
0 helpful votes
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What to do about much to do
October 13, 2025

Father passed, left no will, five siblings looking for resolve of assets from one sibling. I had no true sense of direction until I spoke with Benjamin and the JustAnswer team. We/I have a clear coarse of action now!

Date of experience: October 3, 2025
New York
1 review
0 helpful votes
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Power Outage Blues
October 13, 2025

Away for a few days. Power outage while I was away shut down Y-FI and all channels seemed to be deleted. Trouble shooting seemed impossible since I had misplaced my original remote and my streaming remote could only assist in connecting tv to Y-FI. I finally started a Google search and this wonderful site, Just Answer, appeared with a virtual assistant, who remained with me relaying my information and questions to a

Date of experience: October 2, 2025
Washington
1 review
0 helpful votes
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Scammy
October 13, 2025

I consider it a scam if a person is not informed the amount of money they are being charged for the service. I did not have the chance to decide if I wanted to pay the money for the service/question. A yes I agree or no I disagree. With the service.

Date of experience: October 2, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

California
1 review
0 helpful votes
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Oven trouble
October 12, 2025

I've been having trouble with keys on oven controls. I had ordered some parts that did not do the job. So, while researching troubleshooting the oven I encountered the site that I had used once before. Dan the technician was patient and helpful. I feel better about ordering the correct part of if I can find one.

Date of experience: October 2, 2025
Florida
1 review
0 helpful votes
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Scammers
October 12, 2025

The biggest scammer of the century they trick you in the beginning and tell you it's a five dollar one time fee and as soon as you put your credit card, they charge you $39 and then tell you it's nonrefundable and then you still don't even get your question answered

Date of experience: October 2, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Carlos,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Kentucky
1 review
0 helpful votes
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The biggest crooks
October 12, 2025

My 72 year old mother locked her iPhone up and I was looking on the internet to try and help her. Thats where the thiefs got me! They said it would be $5 and when I already hit the pay button it was $45 yes scams everywhere!

Date of experience: October 2, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Tony,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645