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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
Received an e-mail that funds were left with a security firm under my name in the U. K
After several communications, they requested money for notary and government stamp
Asked them to take it out my funds, they told me either I send payment or no funds
I have asked quite a few legal questions on JustAnswer and have always found the experience to be fast, convenient and very pleasant with detailed advice on next steps. I have highly recommended JustAnswer to my family and friends and even strangers.
I used the service for the first time when under blizzard conditions my furnace failed. With the roads closed there was no hope of getting an HVAC repairman. From YouTube videos I was pretty sure it was the flame sensor and that it might only need to be cleaned, however, the YouTube videos were not specific to my model. A web search for more info on my furnace model produced the Justanswer website. The HVAC expert, Airheatman walked me through the process step by step, trading furnace photos where it was helpful, and I cleaned the flame sensor, thereby successfully restoring heat to my home. He was patient and professional. In addition to sparing me the loss of heat and saving me a lot of money, I now have this knowledge for the future if needed. There appears to be a variety of experts available on JustAnswer and I would consider using this service again.
Just Answer is a reliable and trust site to assist individuals in meeting their goals.
Brad was able to diagnosis the problem with my Son's truck with just the information I gave him and without the opportunity to see the truck. Wish we had contacted him before throwing money at the problem without any resolution. Should any other issue come up with the truck, we will most definitely contact Brad again!
JustAnswer saved me time, money and a headache! I am recommending this easy and quick access service to all my friends, family and colleagues. Long story short, I needed information from an immigration lawyer promptly due to a sudden visa issue. In panic, I rushed into a search engine to find the right lawyer and I miraculously found JustAnswer. My JustAnswer expert lawyer was very knowledgeable, patient, answered all of my questions and even suggested to help me with the rest of my paperwork. And, it was very affordable!
Thank you JustAnswer!
I have an antique that belonged to my mother and I needed to know its history and value. I sent JustAnswer a description and photos, and an expert responded within minutes with the exact information I was looking for. She was professional and prompt. I also appreciated that the charge was optional based on how satisfied I was with the service. It's a win win.
I am seriously scared of tax season this year. A company I used to work for spun off a sub company, which sold, and then the parent company sold to a public company. I have shares in both companies... and no idea what the tax implications are. Talk about a mess come April 15! I had a ton of questions and I don't have a CPA. I'm typically a TurboTax kinda person, but this year is going to be different. A friend of mine told me that I could talk to an accountant through JustAnswer, so I gave it a shot. I'm seriously impressed! The accountant walked me through my tax liability at both companies, gave me a general idea of my AMT burden and just made me feel more confident in general before filing my taxes. I really want the woman I spoke with to do my taxes for me. Not sure they offer that service, but I'm going to ask!
I ask for help diagnosing my dishwashers poor performance. With out asking any questions his reply, after 2 days was "More than likely the motor impeller has become detached, then the unit will fill with water and the motor will turn on, but no water will be pumped around to wash the dishes."
I read a few more forums and found it was the rinse aid and the soup. I switched to what they recommend as well as run a couple of CRL cycles and it good as new.
I was lead to believe I only had to pay if I liked the advice. So somehow the Appliance Guru got $24 and a 5 star rating?
Update:
So I was contacted by an administrator from JA and refunded my money plus an additional $38.00 CND. (I will return the money, I wasn't looking to make anything on this post) Now my first review was harsh due to the attention I got and what seamed to me like a scam. I wanted answers. Now after conversing with Adam I get the feeling that this service has a lot of merit or potential. I've read good reviews before using the service. I just didn't get ahold of my professional at a good time, got one of the bad ones or slipped through the cracks some how. We are still dealing with the human element!
I hope this helps. Cheers all.
Dean
While the answer wasn't what we were hoping for, the service was fast, to the point, and saved us a ton of time and angst. The expert was congenial and efficient. We'll be back.
Don't use JustAnswer. Once you give them your credit card number they pull the money out even before they give you a answer. They also put you on a page that gives you three options on how much you want to pay for their service a month. They have it fixed so you have to choose one. Then your stuck. They say they have a chat line. THERE IS NO CHAT LINE. After several phone calls all you get is recordings. NO PERSON ANSWERS THE PHONE. Email is AUTOMATIC RESPONCES. DON'T DO IT, IT'S A SCAM
Had a question about my outboard motor that I never got an adequate response on and subsequently requested a refund. 3 months later I discover the bastards were debiting my checking account for $37 a month. Don't EVEN use them, TOTAL RIPOFF!
We recently lost power to over a dozen electrical outlets in my house. I have a basic knowledge of household electricity, but all of the regular "check the breakers and GFCI" type advice didn't work, neither did checking the voltage at my breakers. I NEEDED EXPERTISE, not conjecture!
So, my first experience with Just Answer landed me with an "expert" named Jason, who guided me (online, of course) as I went through the process of elimination needed to find and correct the problem. With his asistance we determined the cause of the problem, made the correction and saved a costly electrician visit.
I WILL use this service again for future needs.
I wrote my questions on the website and received answers the following day. If I had to make an appointment with a solicitor I would have to wait at least a week and the answers would probably not have been given on that day. The answers prevented me from wasting time. There is no other way to access a barrister quickly unless you are wealthy.
I asked for help in transfering something from my windows to my apple computer... and it was so great... he made it simple easy to follow instructions... i am so happy with the result
I posed a question to a pediatrician about trying to get my 5-month-old son to start sleeping in his crib. She wrote back an extremely detailed reply and followed up a week later to hear how the transition was going! Then I had an really complicated tax question so I decided to see if an accountant could help me out. I got step-by-step instructions that will save me hundreds if not a few thousand dollars in accounting fees. I'm officially a fan!
Our 12-year old beloved doggie, Buddy, had been under the weather for more than a week - lethargic, not drinking or eating much - but every few days he seemed to brighten up a bit, only to sink back. He had so few symptoms that we didn't take him to the vet (and the charges to see the vet are so high!) - we thought he'd "get over it," like a cold or the flu. I wrote Dr. Andy one evening as Buddy lay asleep with his head on my foot as usual, and asked him about Buddy's symptoms. Dr. Andy said Buddy's symptoms for a 12-year doggie for over a week definitely must be checked by a local vet. We took him in to a ER Vet that night; he couldn't determine the cause of his problem(s) after doing all the tests we had determined we could afford. We brought Buddy home with us, and after snuggles, put him in his bed in our bedroom. He passed away in the early morning hours. We will miss him so.
We are so thankful that Dr. Andy apprised us of the seriousness of Buddy's condition, and the importance of taking him in to see a vet. I believe we would have had some guilt if we hadn't consulted a vet.
How else can busy, working people gain access to expert advice, than through such a service as this? Thank you for making this available.
Okay, I admit I'm a hypochondriac, but I also do have MS, severe Fibromyalgia and a couple other things. I don't like going to a germy, overheated Dr office just to make sure I'm not going to expire from something on late Friday night. I just turned 60 and have an eye infection I'm being treated for, for over a week. It's not much better, so I suddenly decided at midnight that I obviously must have cataracts, now that I'm officially elderly.
When my solution was not easy or obvious, i found a site that offers expert advice on so many complex problems. Surely saved me hours of cold cold cold troubleshooting! Price was reasonable. I will be checking my credit card statement just in case!
