On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I was told that Shell Vacations Club was guilty of Fraud, Identity Theft, Misrepresentation, and I should contact The Consumer Protection Board. I did as instructed and charges were brought against them. My electronic signature had been used to order points that I had not authorized. They had charged $19,800.00 to my PayPal account. They had charged it in June and it was finally resolved in my favor in October. Just Answer remained in contact during that time. They were a life saver.
If you've ever waited in a shop, been gutted by a shop rate diagnosis or been sold on work not necessary then you need this service. I've diagnosed two problems, (non starting condition) and (excessive shaking) for less than 50 bucks. Both techs were spot on and the first situation required 6 or 7 steps to find the faulty circuit. This is so easy I'm sorry I didn't find it sooner! If you have any ability with a wrench and even a passing knowledge with autos, you can find answers for "chump change." I love this service! I'm not related to this company!
Needed assistance with questions regarding Frigidaire stove/oven. Received prompt courteous answers to all my questions. Continued answering my questions until I thoroughly understood everything. Would definitely use this site again. Would recommend this site to anyone with questions needing answered.
After service at authorized MB dealer, have a missing in engine when come to a stop. Does not happen every time. Return to dealer cannot find problem. My wife suggest go on line and ask MB. Find you, ask question, get suggested answer immediately. Next day return to MB repair give them you recommendation, problem solved, apologized, no charge. WOW. Thanks, Gene.
After five months of searching for an attorney who would just answer a few questions, lead me to whom I needed to speak with, what kind of questions I really needed to ask to find the right attorney, and what questions I was not asking correctly, my rep from this site not only answered my question, he led to whom I needed to call, report, and follow up with in order to get a resolution to the issues I am wanting to address. Every attorney I spoke with in the real estate business is willing and represents the dealers, not the purchaser. I was so upset and didn't know how to resolve these problems. With his help I contacted the peoples whom he suggested I call and found the right person to help me. WOW! How great is that? Again after five months of searching in one day I was was directed to the right people to help. If you have a question and are about to give up-don't. Just answer will have someone working there who is just the right person to answer and maybe direct you to whom you need to speak with or contact. DON'T GIVE UP! They really are here to help. Shari
I had a question about the termination of a trust and got my answer.
I had a question with a problem with a VW radio and I received my answer very fast and most important was a correct and perfect answer.
I had a problem with a dog I adopted and needed affordable, immediate input. The Vet who helped me was gentle and validating while offering me an honest assessment of the situation. His input helped me make a good decision for me and my family. This is a great way to get questions answered.
Ran into a problem while starting up our 2005 Nissan Altima 2.5L after a cylinder head gasket replacement. Needed to get the throttle chamber re-programmed. The tech sent the procedure electronically right over within minutes.
He also asked more probing questions related to the work we did and concluded that we should make an exhaust header change that will not only lengthen the life of the engine, but will prevent possible major engine damage in the short run upon conclusion of the engine rebuild.
Great tech at a great site!
Waited for over 24 hours and no reply. It was a pretty straight forward question for a boiler engineer.
The upfront fee was about $35. I added a big tip. The advice was a Dental treatment plan. The Dentist online was quick, to the point, specific, and allowed me to understand options that my local dentists seemed to be obscuring. Once I had the Just Answer advice, I was able t phrase an email question to an old friend, who is a Dentist. He confirmed the Just Answer advice, as well as rejected the path towards which I had been initially pointed.
Just Answer gave me advice that was not only to the point, but with insight and explanation.
I received a fast answer to my question with a reasonable charge for an experienced lawyer. I had the opportunity to ask additional questions regarding this same issue after I received my initial answer. I would highly recommend this site to anyone who needs to consult with an online lawyer for fast reliable answers.
Professional, caring service! Just as good, and much less expensive than other sites. I will defintiely recommend to all my friends. Couldn't be happier with my experience!
Recently I moved house. Apparently the users manual for washing machine is still in a box in the garage.
I spent last weekend scrubbing the inside of my washing machine, only to open the lid later in the week to a thick dirty ring around the top of the tub. Obviously I somehow had to figure out where the filter was and how to access it so I could clean it. I tried Just answer. Within a few days I was given simple, clear, concise instructions on where the filter was and how to access it. Easy! And for only 21$. I even over paid this outfit and tht money has already been refunded. Count me as one happy customer!
I WAS CONCERNED ABOUT MY CONDITION AND FELT MY GP WAS VAGUE WHICH GAVE CAUSE FOR CONCERN. ONCE I HAD GIVEN MY SYMPTOMS AND COURSE OF ACTION I HAD TAKEN TO JUST ANSWER THE EXPERT DOCTOR GAVE CONCISE REASSURING ANSWERS AND VERY HELPFUL ADVICE WHICH EASED MY WORRY TOTALLY.
We were giving my Irish wife's Grandfathers 1896 Fob Watch to our son for his 40th birthday and wanted to supply him as much information as possible. We found Just Answer on the internet and was pleasantly surprised with the speed and expertise of the advise we were given. Now living in Australia, it was great to communicate with the someone overseas in a different time zone respond so quickly. We have some other antiques we wish to value and find any information we can about the item and we will now use this service again. We will recommend this service highly to any person thinking of using it. Gareth, Brisbane, Australia
Fast, affordable and easy to use! Thanks to this service I can sleep again. My expert was very polite and also went beyond my question to explain other possible scenarios. Maybe I didn't explained myself clearly but this woman knows how to read between the lines! Thank you JustAnswer and thank you, Robin. Will definitely use this service again and will recommend it to everybody. Applause!
Awhile back I decided to pose a question regarding my dog to JustAnswer. The end result was I lost just under $20 for my effort. I'd started the questionaire process where they get your credit/debit card info and a brief summary of what my question was all about regarding my dog's health. A guy initially came on and introduced himself as a veterinarian and asked if he could be of assistance. Who JustAnswer eventually put me in touch with was a vet's assistant... not a veterinarian. So before this person had any chance whatsoever to answer my question regarding my dog's health I clicked away from the site. This person only came on and said her name and that she was a vet's assistant and that she'd be helping me with my question. That is when I left the site. JustAnswer deducted $17.50 from my account for this "transaction". I never received any type answer whatsoever. Nothing at all. Which was good news to me as I felt very much misled by a so called veterinarian coming up on my screen and asking if he could assist me and when I posed my question it was dumped off to a "vet's assistant". The opinion of a vet's assistant is not what I paid for. This person was not qualified in any way to provide me with any kind of a proper and correct answer. Not one thing against a vet's assistant or any type assistant at all. However... just because you stitch Nikes in Malaysia doesn't mean that you're a star in the NBA. So I called JustAnswer and spoke with a guy for roughly 20 minutes and he told me that he had transcripts of my entire experience and was looking them over. This person issued me a full refund right then and there. Two days later I noticed that the money had once again been deducted from my account. I contacted JustAnswer by email and received a reply from a person there telling me that I got what I paid for... an answer. The problem is... I didn't. As stated earlier I never received any type answer whatsoever... nothing. I never spoke with nor wrote back and forth one word with the "vet's assistant" that came up on my screen. I left the site before they could rightfully take money from my account. In summary I would advise anyone that reads this review to think twice before they contact JustAnswer. As far as I'm concerned JustAnswer is a scam operation. Nothing more. Nothing less. We care about our pets. We love them. So we go to a site like just answer and "Dr. Andy... a real veterinarian" introduces himself and we feel good about the fact we're going to receive a professional opinion to our question... only to have a vet's assistant come on and tell us she will be handling your question. So before you buy into this site... just remember you're more than likely NOT going to get an answer from a REAL veterinarian... or a REAL mechanic... or a REAL professional in whatever field that your question falls under. You will most likely get their "assistant"... not even close to what you were led to believe in the beginning. And when you realize that you're paying good money to receive an answer from an assistant you leave the site only to be charged whatever amount of money they decide to charge you. Avoid this site at all costs. It truly doesn't get any worse than this.
I wasn't sure what I was going to get for my 'up-front' fee, I need not have worried, I had access to an extremely competent technician who solved my computing problem to my complete satisfaction. I cannot recommend them to highly
I was a little hesitant about using the site and having to give my credit card information up front. I started by emailing but once I started emailing back and forth with the expert, I asked for a phone call which happened in minutes. I found the whole experience very worthwhile and would use it again in the future.
Dear Clay,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately and look into any issues that you experienced in posting your question to the site.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam