Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswerReviews 21,215

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,030
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Barb L.
Unfollow Barb L.
Share Review
Report Review

I had an income question regarding Social Security limitations, Question was reviewed and answered quickly.

Date of experience: September 23, 2025
Australia
1 review
0 helpful votes
Follow Debbie F.
Unfollow Debbie F.
Share Review
Report Review

I had nothing to loose trying JustAnswer. Slightly sticky situation I've found myself in regarding being a jointly named executor of a parent's will with a dishonest sibling.
My chief concern navigating moving forward has been answered and my mind is at ease having been given a clear way to proceed, which was set out in clear steps for me to follow.

Date of experience: September 23, 2025
Minnesota
1 review
0 helpful votes
Follow Renee C.
Unfollow Renee C.
Share Review
Report Review

Very helpful
October 3, 2025

Questions answered. Person very polite and help and knowledgeable.

Date of experience: September 22, 2025
Florida
1 review
0 helpful votes
Follow Garry F.
Unfollow Garry F.
Share Review
Report Review

Great experience
October 3, 2025

The mechanic that advised me was knowledgeable and gave great advice and answers to my questions. He was very engaging and offered advice and solutions that worked.

Date of experience: September 22, 2025
Ecuador
1 review
0 helpful votes
Follow Angela B.
Unfollow Angela B.
Share Review
Report Review

Ayuda con mis dudas
October 3, 2025

Tuve muchas dudas con respecto a una enfermedad de mi gatita pero ya está todo bien

Date of experience: September 22, 2025
Virginia
1 review
0 helpful votes
Follow Kevin S.
Unfollow Kevin S.
Share Review
Report Review

Washing Machine Failure
October 3, 2025

Tried to see if there was any saving my washing machine.

Date of experience: September 22, 2025
Idaho
1 review
0 helpful votes
Follow Carole H.
Unfollow Carole H.
Share Review
Report Review

Complete and excellent
October 3, 2025

Wonderful experience! Done in simple English that I could understand!

Date of experience: September 22, 2025
Oregon
1 review
0 helpful votes
Follow Diane W.
Unfollow Diane W.
Share Review
Report Review

I am seeking how to get customer service for a package I never received. It is a foreign country that isn't an easy one to get info out of. The tracking info said it was delivered, however, it never was. Now I have to go back to original order and tell them the whole story again.

Date of experience: September 22, 2025
Arizona
1 review
0 helpful votes
Follow Angela T.
Unfollow Angela T.
Share Review
Report Review

Caring and knowledgeable
October 3, 2025

Overall very nice gentleman, I need a different attorney, not employment, but still very helpful.

Date of experience: September 22, 2025
North Carolina
2 reviews
0 helpful votes
Follow C K.
Unfollow C K.
Share Review
Report Review

Excellent
October 3, 2025

My questions were answered in a clear and concise manner.

Date of experience: September 22, 2025
California
1 review
0 helpful votes
Follow Donald E.
Unfollow Donald E.
Share Review
Report Review

Outlook Issue on mobile device.
October 2, 2025

Very helpful in getting to the problem with excellent suggestions. I am confident we will get problem fixed with his guidance.

Date of experience: September 22, 2025
Florida
1 review
0 helpful votes
Follow Leon M.
Unfollow Leon M.
Share Review
Report Review

Helpful
October 2, 2025

The questions I had were answered with the chat and were very helpful,

Date of experience: September 22, 2025
New York
1 review
0 helpful votes
Follow Nura M.
Unfollow Nura M.
Share Review
Report Review

Immigration Questions
October 2, 2025

I had a great experience with Guillermo. He answered all my questions with honesty, I am very satisfied with all his answers because he took the time to answer all my questions and also, he gave me some ideas and some solutions to my concerns.

Date of experience: September 22, 2025
New York
1 review
0 helpful votes
Follow Dominick C.
Unfollow Dominick C.
Share Review
Report Review

Very understanding and knowledgeable. Felt no judgement and only the willingness to help and go the extra mile. Thank you Michael.

Date of experience: September 22, 2025
Texas
1 review
0 helpful votes
Follow Rebecca R.
Unfollow Rebecca R.
Share Review
Report Review

Very satisfied
October 2, 2025

Very knowledgeable and friendly. Very fast service. Probably didn't even have to wait but maybe a couple of minutes for the mechanic to call me. I am very pleased

Date of experience: September 22, 2025
GB
1 review
0 helpful votes
Follow Lyn C.
Unfollow Lyn C.
Share Review
Report Review

This is a very helpful platform to get advice for your pets

Date of experience: September 22, 2025
California
1 review
0 helpful votes
Follow Su S.
Unfollow Su S.
Share Review
Report Review

Tech was awesome!
October 2, 2025

Dishwasher stopped working and had flashing lights. Tech diagnosed the problem based on the flashing lights and gave me a button pushing "recipe" to clear the error. Took about 4 minutes and the dishwasher is working again!

Date of experience: September 20, 2025
Missouri
1 review
0 helpful votes
Follow Dawn T.
Unfollow Dawn T.
Share Review
Report Review

Termination of Guardianship
October 2, 2025

Great experience, good advice! Right on point with everything.

Date of experience: September 22, 2025
Missouri
1 review
0 helpful votes
Follow SHERRY R.
Unfollow SHERRY R.
Share Review
Report Review

GARAGE DOOR REMOTE
October 2, 2025

I AM A 76 YEAR OLD THAT IS A WIDOW AND VERY STUBBORN. I WILL HAVE TO GET ASSISTANCE FROM ONE OF MY SONS TO COMPLETE THIS.

Date of experience: September 22, 2025
Florida
1 review
0 helpful votes
Follow Nate F.
Unfollow Nate F.
Share Review
Report Review

Excellent expert advice
October 2, 2025

Charles was specific and to the point, answering my question without the runaround. Well done.

Date of experience: September 22, 2025