Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was told I would be charged $5 and was charged $65 +$5, for a session with a doctor, which turned out to be a no info 10 sec call and I was told I would be getting a follow-up call from a pharmacist, which of course never occurred.
I was worried that my Ashton would need to be taken to a vet for something serious. As it turns out it may just be a type of skin irritation that I can take care of at home. The doc was wonderful and answered my questions.
My dog had taken an extra dose of flea and tick and we were worried about poisoning but Dr.Nikko helped us be calm and addressed our concerns
This morning I used Uber to get from my car to a medical facility. I received a "check in now" from the medical center and tried to do so.
I'm not the best texter and somehow my phone never made me back in my purse.
I contacted the "help center"when I got home. The person I texted back and forth with told me how to download the Uber app to my iPad. I was able to do that which was amazing since I am the least technical person in the world. I clicked on "lost item" and completed the information. I'm waiting for my driver to call me back. The technician I worked with was extremely patient and helpful!
Harold was great - he listened and provide many troubleshooting tips for my Acura mirror issue. He spent the time to look up the wiring diagram. Thank you
Eric was able to determine the issue I was having needed a technician at Microsoft to correct the problem. He put me in touch with them and after almost an hour, the issue was finally resolved. Eric was pleasant, courteous and patient. He was a delight to speck with.
While repairing my whirlpool washer I encountered an issuer with a spring clamp. Within fifteen minutes, the issue was clarified and the problem resolved. Kudos to JustAnswer and many thanks to Dino who patiently walked me through the issue.
Very happy w/ the help I received however I was led to believe I was being charged 5 dollars for the service. Be aware there is an additional $40 charge which I was not aware of until after the process was over.
Hello Robert,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
The set of four tires installed on my car when I bought it were guaranteed by the manufacturer for 65,000 miles. When I took the car in for the mandatory state inspection, all four tired failed the minimum tread depth required by the state. This was at 43,226 miles. The attorney advised me that the tire manufacturer is responsible to reimburse me for the percentage of the difference between the guaranteed miles and the actual miles when the tires were failed by the mechanic or 33.5% of the cost of the replacement tires.
If the manufacturer fails to do so, take the claim to the Small Claims Court.
The agent was quick and very knowledgeable about the issue and challenge I was facing. Great ideas for checking and solutions
It was easy to access the information through the AI chat, which understood my problem and directed me to a lawyer who was prompt enough to answer my queries.
Dr Adrien addressed my concerns promptly regarding my young Nigerian dwarf buck's head swelling, head tilt, and Dr Adrien addressed my concerns promptly regarding my young Nigerian dwarf buck's head swelling, head tilt, and change in demeanor after head butting our other young buck. The Dr asked questions regarding changes in behavior, eating/drinking habits. I was able to send a current picture showing his stance, which led the Dr to believe I needed to get him to the vet to check for neurological damage. I was comfortable with the Dr's assessment.
It took me several minutes to get a comprehensive answer. Didn't have to select from available time slots, just asked a question, received an answer and got back to my business. Upon arising any other questions asked them and again got a clear answer in a few minutes. Extremely time efficient!
The so-called vet repeated what I told her... So your dog has an ear infection, an the best treatment would be antibiotics but you need to see a vet for this...
This vet was not able to write a simple prescription. All she did was to tell me to go to a vet... And she charged me $49 for this...
Avoid at all cost. It is a scam.
Hello Tom,
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
I was concerned about Benny and just googled a vet as it was the weekend. However after I had paid I was annoyed I was dealing with someone outside Australia and thought I had paid money and would Never hear from anyone but I got a message and the recommendation worked thankyou.
As an older person who avoided technology and am now paying for that with ineptitude, the gentleman who assisted me was kind, helpful and never lost his patience... I would have! If you have trouble navigating this new world, get this application. I have already recommended it to most of my friends, young and old.
The people are smart and patient and do their best to help you with whatever problems you are having and stick with you until you are satisfied.
I called in because o got scammed from a person passing as a family member I had not talked to in years staying he was being detained at the airport for undeclared money, anyhow the lawyer said there was nothing I can do since I wired money in cash through money gram.
Excellent. Great info in easy to understand English. Jeff obviously knows his stuff. My daughter, machine collecter, was v impressed. Would use again. Recommend.
Just Answer has come to my rescue for the 2nd time this past Saturday. Had an urgent need for vet reassurance that my own vet wasn't available to help with. Contacted Just Answer and within a half hour the vet returned my call. When your pet children need you right away, that is so important. I will recommend the service to all my friends who are pet parents!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Dennis,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645