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JustAnswerReviews 21,258

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Legacy email recovery
November 7, 2025

Annamarie6236 was wondering and very patient. I was finally able to get to an ATT Rep by her recommendation, turns out the account restoration process was blocked by VPN on my phone. Also I got some good ideas from Bernie as well.

Date of experience: October 27, 2025
Connecticut
1 review
0 helpful votes
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Mystery Solved!
November 6, 2025

Adam was the best. I just wanted to confirm my original suspicions that this unit was wired with 2 independent feed's. On for the dish washer and one for the hot water booster. With Adam's help, my concerns where correct. Thank again Adam!

Date of experience: October 27, 2025
South Carolina
1 review
0 helpful votes
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Good experience
November 6, 2025

The answers I received were thorough, customized and timely. I thought it was A. I. for a minute! I got great information and would use this service again.

Date of experience: October 26, 2025
New York
1 review
0 helpful votes
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Great service. Misleading charge.
November 6, 2025

I was ok with having to pay a fee for this "consultation." I resented being automatically signed up for and required to pay for a first month, subscription in addition to the fee for this service. The subscription should have been an option—even if not taking it might mean a somewhat higher fee.

Date of experience: October 27, 2025
Texas
1 review
0 helpful votes
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Erik Kenyon was very professional and carefully factual with his data. We need to acquire part(s) and see if this gets the refrigerator fixed.

Date of experience: October 27, 2025
North Carolina
1 review
0 helpful votes
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Great customer service
November 6, 2025

Charles was knowledgeable about the issue with my new washing machine and gave instructions so I can fix the problem and prevent it from happening again.

Date of experience: October 27, 2025
Virginia
1 review
0 helpful votes
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Timely Response and Great Resource!
November 6, 2025

I had a question about filtering water for a new refrigerator. While it does not have the feature of a built in filter, I wanted some advice about what I could buy externally that could filter the water. He indicated I could buy an in-line water filter kit and have a handyman install it for me, I couldn't have asked for a better outcome. As a non-tradesman, I didn't know what I didn't know! Woody's advice made my day!

Date of experience: October 27, 2025
New York
1 review
0 helpful votes
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Low Volume
November 6, 2025

For the past couple of days the volume on two of four handsets seemed to be too faint to understand the caller. I haven't tried the other two handsets yet. Your technician sent me instructions and I performed them and the volume seemed to improve. It is difficult to be sure when testing from a flip phone in one hand and answering with the Panasonic handset with the other hand. If I experience further problems, I will contact you again. Thank-you

Date of experience: October 27, 2025
Texas
1 review
0 helpful votes
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WoW-Pleasantly Surprised!
November 6, 2025

I was not expecting this kind of personal service. I asked many questions and received excellent feedback. I now know what could be causing my symptoms and how my condition can be treated. I was not getting any answers from a specialist, an OBGYN. However, Dr. Drago gave me a possible diagnosis as to the cause. He was more informative than an OBGYN! I'm very impressed with the overall service. Excellent!

Date of experience: October 27, 2025
Oklahoma
1 review
0 helpful votes
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Fuel injection
November 6, 2025

Needed to verify a issue with fuel injection and the ecm. Hanging a fuel injector wide open and it is looking like a ecm issue

Date of experience: October 27, 2025
Michigan
1 review
0 helpful votes
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Michigan Privacy Laws
November 6, 2025

Perfect. Just what I needed to assist my case, and I'll be back soon for more help. I'm now certain this service will save me 1000's in legal fees.

Date of experience: October 27, 2025
Canada
1 review
0 helpful votes
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Long stay Visa in French Polynesia.
November 6, 2025

I got all the responses from this gentleman and I was satisfied with his reply. I'm going to need his help next year for sure.

Date of experience: October 27, 2025
Georgia
1 review
0 helpful votes
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Help with old CAT 416 Backhoe
November 4, 2025

Well to be honest I had 2 different people help me. The problem is after getting about half way through they both quit responding and left me hanging... With that being said I said well I will try 1 more time... So this time I went for the older looking
Man, And boy am I glad I did. His name is Wayne, and he really seems to know his stuff and he's really a nice seeming guy.He not only told me where to hook my gauges but also sent me photos with all the info I needed... So thanks to Wayne!

Date of experience: October 25, 2025
France
1 review
0 helpful votes
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Aide patiente et efficace
November 4, 2025

Tout a été examiné de façon progressive et claire et j'ai pu parvenir à refaire fonctionner mon imprimante. Divyansh a été très aimable et clair tout au long de l'échange. Je le remercie beaucoup

Date of experience: October 25, 2025
Canada
1 review
0 helpful votes
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Quick Service
November 4, 2025

I live in a small town, my dog ingested something he shouldn't have and I wasn't sure whether I needed to run to the emergency vet. This app allowed me to get some advice and saved me from having to drive hours to the vet

Date of experience: October 24, 2025
GB
1 review
0 helpful votes
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Shane Brakin. Was highly experienced and an obvious professional in terms of fixing motorcycles. What I noticed. He understood the seriously technical questions I asked. And replied with solutions. Nice one Shane. We shall speak again, soon!

Date of experience: October 23, 2025
Canada
1 review
0 helpful votes
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Installation of Office application
November 1, 2025

My background is a teacher of software applications; however it has changed so much, ie. One Drive, Cloud etc I am overwhelmed. I have already forgotten the fellows name that was gracious enough to help me successfully, I am sorry. I meant to print off our chat and forgot.
I will never get used of the new technology but I truly appreciate this experience.

Date of experience: October 22, 2025
Ohio
1 review
0 helpful votes
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Trying to find the correct app or link to get into my problem was difficult, as was having to use two iPads and my phone to take pictures of screens before changing, all this was necessary as my memory is not as good as it was.

Date of experience: October 22, 2025
Portugal
1 review
0 helpful votes
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Alles ok!
November 1, 2025

Mit den erhaltenen Hinweisen komme ich (hoffentlich) weiter!

Date of experience: October 22, 2025
Sweden
1 review
0 helpful votes
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Immobiliser problem
November 1, 2025

Bra kunnigt bemötande o snabbt svar på problemet

Date of experience: October 22, 2025