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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Annamarie6236 was wondering and very patient. I was finally able to get to an ATT Rep by her recommendation, turns out the account restoration process was blocked by VPN on my phone. Also I got some good ideas from Bernie as well.
Adam was the best. I just wanted to confirm my original suspicions that this unit was wired with 2 independent feed's. On for the dish washer and one for the hot water booster. With Adam's help, my concerns where correct. Thank again Adam!
The answers I received were thorough, customized and timely. I thought it was A. I. for a minute! I got great information and would use this service again.
I was ok with having to pay a fee for this "consultation." I resented being automatically signed up for and required to pay for a first month, subscription in addition to the fee for this service. The subscription should have been an option—even if not taking it might mean a somewhat higher fee.
Erik Kenyon was very professional and carefully factual with his data. We need to acquire part(s) and see if this gets the refrigerator fixed.
Charles was knowledgeable about the issue with my new washing machine and gave instructions so I can fix the problem and prevent it from happening again.
I had a question about filtering water for a new refrigerator. While it does not have the feature of a built in filter, I wanted some advice about what I could buy externally that could filter the water. He indicated I could buy an in-line water filter kit and have a handyman install it for me, I couldn't have asked for a better outcome. As a non-tradesman, I didn't know what I didn't know! Woody's advice made my day!
For the past couple of days the volume on two of four handsets seemed to be too faint to understand the caller. I haven't tried the other two handsets yet. Your technician sent me instructions and I performed them and the volume seemed to improve. It is difficult to be sure when testing from a flip phone in one hand and answering with the Panasonic handset with the other hand. If I experience further problems, I will contact you again. Thank-you
I was not expecting this kind of personal service. I asked many questions and received excellent feedback. I now know what could be causing my symptoms and how my condition can be treated. I was not getting any answers from a specialist, an OBGYN. However, Dr. Drago gave me a possible diagnosis as to the cause. He was more informative than an OBGYN! I'm very impressed with the overall service. Excellent!
Needed to verify a issue with fuel injection and the ecm. Hanging a fuel injector wide open and it is looking like a ecm issue
Perfect. Just what I needed to assist my case, and I'll be back soon for more help. I'm now certain this service will save me 1000's in legal fees.
I got all the responses from this gentleman and I was satisfied with his reply. I'm going to need his help next year for sure.
Well to be honest I had 2 different people help me. The problem is after getting about half way through they both quit responding and left me hanging... With that being said I said well I will try 1 more time... So this time I went for the older looking
Man, And boy am I glad I did. His name is Wayne, and he really seems to know his stuff and he's really a nice seeming guy.He not only told me where to hook my gauges but also sent me photos with all the info I needed... So thanks to Wayne!
Tout a été examiné de façon progressive et claire et j'ai pu parvenir à refaire fonctionner mon imprimante. Divyansh a été très aimable et clair tout au long de l'échange. Je le remercie beaucoup
I live in a small town, my dog ingested something he shouldn't have and I wasn't sure whether I needed to run to the emergency vet. This app allowed me to get some advice and saved me from having to drive hours to the vet
Shane Brakin. Was highly experienced and an obvious professional in terms of fixing motorcycles. What I noticed. He understood the seriously technical questions I asked. And replied with solutions. Nice one Shane. We shall speak again, soon!
My background is a teacher of software applications; however it has changed so much, ie. One Drive, Cloud etc I am overwhelmed. I have already forgotten the fellows name that was gracious enough to help me successfully, I am sorry. I meant to print off our chat and forgot.
I will never get used of the new technology but I truly appreciate this experience.
Trying to find the correct app or link to get into my problem was difficult, as was having to use two iPads and my phone to take pictures of screens before changing, all this was necessary as my memory is not as good as it was.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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