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JTV Reviews Summary
The company's reputation reflects a dichotomy of customer experiences. On the positive side, many customers praise the quality of the jewelry and the variety available, often expressing satisfaction with their purchases and the appeal of the products. However, significant concerns arise regarding customer service, with frequent complaints about delayed responses, unhelpful support, and inadequate handling of returns and exchanges. Issues with product quality and misleading advertising also surfaced, leading to frustration among customers. Overall, while the company has a loyal customer base, improving customer service and addressing product consistency could enhance its reputation.
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I purchased a sterling silver ring from the Artisan Collection of Bali, item# SRA4040-7 on Sept. 27,2020. When my wife decide to wear the ring, it caused her finger to turn colors. My wife wears silver jewelry all the time, and it never happened to her before. When i contacted a representative of JTV, to explain what had happened, they informed me that the silver ring might have gone through a chemical processed. Is that a usual process for jewelry made of a precious metal such as silver? I also purchased a set of silver ear rings and a thick silver bracelet from the same collection. This was my first time making a purchase with JTV. I was not very pleased with the product for the money i spent.
This website and TV channel is fantastic! I have been buying their jewelry for 27 years. The jewelry is beautiful and their prices are much lower than other websites. They also have a 30 day money back guarantee of your purchase price, and around Christmas time you can return items untill January 31st.
Hello Cynthia, we want to thank you for your sparkling review. We appreciate that you have been with us for 27 years. We love having you a part of our JTV family. Thank you for shopping with us and telling others about your experience. We are thrilled to know we can spread the love of jewelry and gemstones. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
I have been buying from JTV for about Three to Four years, I NEVER had an issue, and never sent anything back. Just received a 36 inch long stand of pearls, they are gorgeous! Can't say enough on how beautiful they are. A few months ago I ordered and 18 inch strand, they were gorgeous also. I also love JTV's black spinel, it's so sparkly, and rich looking. I am glad I found JTV, love watching all the host, most are very knowledgeable, on all the jewelry.
Thank you for your wonderful review Karen! We love having you a part of our JTV family. Thank you for shopping with us and telling others about your experience. We are so happy to hear you love your pearls. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
I purchased a ring on 11/8/2020 recieved on 11/17/20 on 11/27/2020 it was on sale for half price they would not do any kind of adjustment because that is only good for m2 weeks and it took a week to get it. Poor customer service anywhere else you have 30 days the supervisor was not helpful just said over and over nothing we will due now. I have spent alot of money will cut up card and never by from them again. Buyers be ware!
Hello Karen, we are so upset to hear about your recent experience. We do offer a 14 day Price Match Courtesy which begins from the date the item moves to Shipment and a 30 Day Inspection Window for returns. We always want to work with our customers and would really like to double check your order to see how we can best assist. Can you please provide the order details to us via email at [email protected] so that we can help make this right?
I've been purchasing from JTV for about three years and have had a wonderful experience. I really don't understand all the negative reviews. I love the diversity of jewelry they carry, and have purchased from a lot of their collections. I have had to return items occasionally, but this has always been promptly dealt with or replaced. Customer service has been exemplary so I don't know why there seem to be so many posts that folks were ignored or treated unfairly. I purchase from the other shopping networks as well, and I can say the very same thing. I've never experienced any bad treatment, I can return what I don't like for any reason without a problem. JTV does a good job and I've been very pleased with my jewelry purchases.
Thank you for your wonderful review Barbara! We love having you a part of our JTV family. Thank you for shopping with us and telling others about your experience. We are thrilled to know we have provided you excellent customer service. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
I just ordered my first piece of jewelry from JTV it is their sterling silver chain however it hasn't arrived yet. Does anyone know if it is real silver?
Hello Raff! We are so excited you purchased your first item! Here at JTV we believe in complete transparency and will always let our customers know what the materials and gemstones are and where they came from! All of our Silver items are genuine silver and are backed by a 30 Day Inspection Period! If you do not just LOVE your item, send it back - risk free! Give us a call if we can be of any additional assistance. 1.800.619.3000
Bought a channel set diamond ring. Have been at my local jewelry store 3 times now for diamonds that have fallen out. Jewelry is trash I have spent more on repairs then this ring is worth. Stick with reputable companies their stuff is cheap for a reason. Like jeweler said you get what you pay for
Hello Deb, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We apologize that your item did not meet expectations. Because life can be unpredictable, we are proud to offer a Jewel Safe Protection which covers your jewelry against damage or wear and tear for 2 years time, and even includes Free Cleanings and Inspections with complimentary shipping to and from our facility. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at [email protected].
The negative reviews here shock me! I collect large diamond gold jewelry and I have never been disappointed in a JTV purchase. The pictures, videos, and descriptions are accurate; the prices are great; the service is excellent; and shipping is fast and safe I have never had to return anything and I've been a customer for years. I love StretchPay. I continue to be a very satisfied JTV customer!
Thank you for your wonderful review! We love having you a part of our JTV family. Thank you for shopping with us and telling others about your experience. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
I purchased a ring and returned it to JTV. My tracking no. Shows they received the item, however, according to customer service they tell me they did not receive it.
I have jumped through hoops to provide them the documentation they requested. I spoke with USPS and they gave me a firm no. To give to JTV. It is a number that USPS provides to JTV on a daily basis that shows the items that have been delivered to them. Seems JTV will not crosscheck it to verify delivery.
I received an email today saying they will not refund my $2000 because they do not have the item, even when my tracking no. Shoes they received it.
They want me to file a claim with USPS and do their work for the.!
Will never byy from them again!
Hello Stephanie. We apologize for any frustration. Once your return has been received at our facility, we ask that you allow 7 to 10 business days for the credit to be applied back to the original method of payment that was used to make the purchase. Additional time may be required for High End Inspection or by your bank or card provider to reflect the refund on your statement. Please contact us at 800-619-3000 or by email at [email protected] with the Order Number or Phone Number associated with your account so that we can review this situation right away.
Poorest quality. Finish doesn't last over three months. Jipped on free shipping. Don't have a rating low enough, unless it's a -10. I will put out the word what crooks y'all are, and you can bet on it!
Hello Lee, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We apologize that your item did not meet expectations. Because life can be unpredictable, we are proud to offer a Jewel Safe Protection which covers your jewelry against damage or wear and tear for 2 years time, and even includes Free Cleanings and Inspections with complimentary shipping to and from our facility. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at [email protected].
I came across this lovely sight one night and that was my dream, to breed and raise horses.
The jewelry you offer is breathtaking and very, very well priced. I will be back when you open. Bravo.
Pam Pasqualetti
I have been shopping JTV for 25 years. I am very picky and have my own style. JTV ihas been the main supplier for my jewelry collection because they have the quality, return policy, delivery, customer service, and knowledge of their products on a consistent basis. I highly recommend JTV, and I must say this: the more. You know about jewelry - the more you will
Appreciate JTV.
Hello Melissa, we want to thank you for your sparkling review. We appreciate that you have been with us for 25 years. We love having you a part of our JTV family. Thank you for shopping with us and telling others about your experience. We are thrilled to know we can spread the love of jewelry and gemstones. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
I ordered DOD485,0.40CTW white diamond 10K yellow gold studs. Within 48 hrs of receiving the discovery of the broken backing on my floor and the one earring was now gone. I called JTV and was totally disappointed in the answers I received as a solution, that I could not return it, I could buy another pair, they would take another 20 percent off. I feel that any company should honor their craftsmanship, of their workmanship, if the workmanship is faulty, and in this case it was, otherwise the earring backing should never have broken, I would still have 2 earrings instead of only one..
I have shopped with JTV for many years now, and I love the education I am receiving. The more I travel the world, I carry the knowledge base I have received from JTV.
I am retired now, and have become a collector of gems and jewelry. I even find myself watching JTV, as I enjoy the hosts. They are quite well informed, and knowledgeable about the styles my granddaughters might enjoy. This has proved invaluable when I send gifts. Their parents are amazed with my great choices. I also find great pieces for myself.
Although I am a retired Ph.D, I am an insatiable learner, and JTV has enriched my life. It has also made me a more attractive traveler. So I would say JTV, is a win, win, for me. Like the jewelry, I will keep it.
Dr. Michael Fuchs
Hello Michael, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
I send back a ring within one day of recieving in mail, I called a week ago to make sure they had it and they did I called again a week later customer service told me they were behind in processing due to I don't know what she said at that point because I had tuned her out she than told me it would be another week to return to my card!
Hello Shelly. We apologize for any frustration. Once your return has been received at our facility, we ask that you allow 7 to 10 business days for the credit to be applied back to the original method of payment that was used to make the purchase. Additional time may be required by your bank or card provider to reflect the refund on your statement. Please contact us at 800-619-3000 or by email at [email protected] with the Order Number or Phone Number associated with your account so that we can review.
So, I purchased a ring from JTV in march of this year. In August the whole top piece of the ring fell off! I was devastated and hurt. I was reassured that they will repair the ring and or send me a refund. I sent the ring with the instruction given to me. I have now been told that they do not have the ring I sent back. I contacted the UPSP to gather the info for the track (I lost the tracking but was able to redeem it). I provided the tracking info to JTV. It clearly shows that the package was scanned into their warehouse and was received on 08-28-20. JTV can't find it and instead of refunding me, they are telling me that I have to go through a bunch of procedures as if I misplaced the item. I have purchase another ring from this site. I have had many customer reps tell me they will have a supervisor call me back and never did. No one cares about my item or my loss of money. I am being handed over and processed and not treated like a valued customer. I have been waiting on hold for a supervisor for over an hour.
I am disgusted with the service and the QUALITY OF THE RING. THIS IS MY WEDDING RING, MORE IMPORTANTLY, I AM A CUSTOMER. I NEED MY REFUND! AND TO THINK I WAS GOING TO TURN AROUND AND PURCHASE AGAIN. NOT AFTER THIS EXPERIENCE!
Hello Jauquema, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We apologize that your item did not meet expectations. Because life can be unpredictable, we are proud to offer a Jewel Safe Protection which covers your jewelry against damage or wear and tear for 2 years time, and even includes Free Cleanings and Inspections with complimentary shipping to and from our facility. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at [email protected].
I've been a loyal customer of JTV for 20+ years. Of course there have been things I returned over those years... Heck I've returned items to Kohl's etcetera. They have the greatest customer service folks! Always go above and beyond. The mark up on gemstone jewelry is 500% NORMALLY. They don't have to do this. But hey... Keep doing what you have been and I will continue to collect... More for me!
Hello Nancy, we thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you that have been with us for so long! If you need further assistance with product information you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
Forget the exchange. Refund on that junk moissanite! How can someone from such a great jewerly making family ie Winston sell this so called jewel?!
Hello Sonny, we sincerely apologize for your experience. We strive to offer something for everyone and hope we will continue to be your first choice for jewelry that best represents your style and personality. Our goal is to provide excellent products and service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at [email protected].
Bought 2 rings over the last few months. Each one had to be exchanged due to damaged stones! Very frustrating. Quality control needs to step up when shipping jewerly.
I can't say enough good things about JTV. Where else can you buy something on Flex pay, then send it back within 30 days for a full refund.? A lot of their stuff is from China, but that is the situation in most retail sales. Jtv returns my $, NO? Asked.
I have honestly sent back more jewelry than I have kept. It's like buying any product on line or from t. V., I need to see it. It's hard to get the actual size of something unless I see it in person. Love, love JTV and I am a very picky person.
Hello Catherine, we thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us! We are grateful to have you a part of our JTV family. If you need further assistance with product information you are welcome to call our Customer Care department at 800.619.3000, email us at [email protected], or contact us via social media on our Facebook page!
I have a lot of beautiful jewelry from JTV but over the last year everything I have bought loses its stones and you cannot wear your jewelry some jewelry stores don't know how to replace the stones what do you do you got jewelry you pay good money for and you cannot where I think I find me another reputable Jewelry TV show
Hello Troy, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We apologize that you feel that we did not meet our goal in this situation. We have taken this feedback and have forwarded it to the correct department manager. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at [email protected].
From the business
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lester. We are so sorry to hear about your recent experience. It can be frustrating when jewelry turns your finger a funny color. Essentially, this is caused by the type of jewelry metal and its reaction when mixed with skin acids or body lotions generates an unsightly green hue on your skin. The real reason for this green tint is because of the jewelry metal composition. Metallic abrasion from makeup is another reason why your jewelry could be causing a green tint on your skin. Your cosmetics contain compounds that are harder than gold. This will cause your makeup to rub off small pieces of the metal and create the green coloring.
What types of metal can cause a green tint?
Copper Jewelry
Copper jewelry offers a beautiful red-orange hue that catches everyone's eye. The neutral orange earth tone is very versatile, making it easy to pair with your favorite outfits. Copper is a great material used in jewelry because it is highly malleable and very durable when mixed with other metals. However, copper jewelry may turn your skin green due to a chemical reaction when copper mixes with sweat. At this point, it can oxidize and leave a green hue on your skin.
Sterling Silver Jewelry
Shining bright, sterling silver is the ideal piece for anyone's jewelry collection, but it can also leave a green tint on your skin. This is because pure silver generally takes a liquid form and must be alloyed (blended) with another metal type to create jewelry. Sterling silver jewelry is most often combined with copper to create durable jewelry. This mixture of metals can leave a green coloring on your skin.
This green tint left behind by some jewelry does not mean the piece is fake or low quality. This is a common myth about jewelry, and we hope to put it to rest.
For more information or assistance with your order, please give us a call at 1.800.619.3000 and check out the following link below. https://www.jtv.com/library/article/jewelry-green-skin#whattypes