JTVReviews 414

I purchased necklaces that were supposed to be gold over sterling silver when cleaned with Tarmex they turned black. Took the necklaces to a pawn shop they were silver but not sterling.

I placed my order 11. 9. 21. Tracking says delivered. Was not in my mail box. Not on my front porch. I was told they mailed a claim form. However mailed it to my old address. Here we are 12. 5. 21 still no claim form. It is not my responsibility to file a claim for something I never received. It is the senders responsibility to find out where they left the package. OR REFUND ME MY MONEY. CANT GET CORPORATE EXECUTIVES ON THE PHONE OR EMAIL THEM.

I bought a diamond bracelet which fell off 4 times due to product defectiveness. I called in and they said to send it back and they will exchange it free of charge. I sent it back certified and they call 3 weeks later and tell me the bracelet was not in the envelope and just the exchange form. I said that i have not received the certified receipt back so i don't know that you even received it. JTV said that i had to go to the post office and fill out a report and they will not send me another bracelet or credit my account. After spending thousands of dollars with them over the years and they want to treat a preferred customer like this? Over a 80.00 bracelet? I'm done with them and I will see them in small claims court. Hope they enjoy spending 4 times that in attorneys fees to defend it in Missouri from Tennessee. I closed my credit card and will never ever do business with them again! I rate them 0 and nothing above!

I had an unexpected/extensive surgery after being diagnosed with a rare form of cancer and was hospitalized for a few weeks.
I had stretch pay on a couple of items…but wasn't able to pay them in a timely manner due to my illness. I asked for time to pay and expressed the life changes to Susan[name of customer service rep] who called several times for a payment. I even offered to send proof if needed. She was unbelievably unconscionable and kept hounding me. There was no empathy…though my family and I have been customers for years. The first request I got for payment happened while I was still in the hospital. Susan demanded a payment immediately after explaining my circumstances! Instead of understanding…she cancelled my stretch pay options and then demanded full payment! I owed a little over $200. The experience was so upsetting and degrading. Can you imagine fighting cancer and dealing with that in that moment? A family member recorded the conversation on speakerphone and wanted to make the content public knowledge to make others aware. Needless to say…my entire household, family, co-workers and friends immediately stopped supporting JTV because of this. I reported it to a supervisor who did nothing. She claimed that the complaint would've been forwarded to a manager and to expect a call back. Never happened.

Stones fall out of everything, I have one ring out of about 10 that haven't lost the stone. Bali bracelet broke and they repaired, but only after posted a bad review. I still can't wear it because the flip closure opens every time it catches my sleeve it falls off. Bali ring and bracelet TARNISH so badly, has to be constantly cleaned. Charolite ring, stone fell out right after purchase. Bella ring stone fell out, Bella bracelet and earrings broke right after purchase. It's a real shame because I like watching and I like the hosts, that's why I have continued to give them the opportunity to do better, but they haven't. Most of the jewelry is made in China

I wanted to give this company a try. My first order was a month ago. I was pleased with my purchase, I never received the new customer pack with the ring sizer. It took 3 calls to customer service to get the$20 cash they put on your account for new customers. I never received the face roller I supposedly won. I'll go back to my other online jewelers.

In July my friend, your customer, had a purchase from JTV shipped directly to my home. It arrived and, when I thanked her, she realized I did not get the necklace she bought! The gracious thing for me to do was just tell her the necklace I received is just fine. She tried customer service but they said they were out of the stone for her original order. At the time it looked like a bate-and-switch scheme but she was not able to make any headway with customer server. Yesterday (August) another gift arrived from my friend. What a surprise. I called her and she said the lionhead necklace was meant for her. Even though she clearly stated that billing and mailing address was the same, they copied from July's order and sent it to me. Now I'm in the middle of handling JTV's error! I will never be your customer. Too many errors.

I have been shopping JTV since it was named ACN, and I'm very satisfied with everything! Surprised it's got a low rating, although yes since it's a huge channel now, you have to be a little cautious. I love it!

I have been ordering from JTV for quite awhile now & I never had a problem getting my orders, placing orders, the sales staff is very knowledgeable, they have helped me alot with suggestions in placing my order, very pleasant to work with I usually get my orders in 2-3 days, I've also been watching Jewel School for awhile too I used to do jewelry sales
Repairs, stringing pearls, jump rings
etc & I have learned so much from them, love watching all the shows but this one is my favorite, I 'm starting to make jewelry too & I just wanted to say thank so much for all of you!

I bought a bracelet the end of May 2021. It came a few days later. It was 10k gold, however it was very lightweight and a little cheap looking but it was only 250. Two links were crushed but I didnt feel like sending it back. (My fault). I wake up this morning bracelet broke. It feel apart from one of the crushed links. I could have lost it so easily. I cant where mystery metals, only gold. I shouldnt have kept it. I have ordered many times from Jtv, this was the worst piece of junk I ever saw, considering it was gold. I didnt get many options, I wanted a bracelet for everyday. So they are supposedly sending me a new one. I have to go to Post Office, pay to get it shipped and insured. Like so many things, Jtv jas disappointed me immensely. Jow could someone actually package that and send it like that. I like to watch Nikki, that is the person that presented this bracelet. I will be hesitant from buying anything. I would really like to see something else but I will take back the original. I am so disgruntled by this piece of junk you sent me.

I have had very, very good experiences overall with JTV over the past 19 years. I have the jewelry to prove it and have had some very high appraisals to back it up. They do what they say and go above and beyond in most cases. They call back when they say and the have even overnighted me things at their expense if it is taking too long. Granted they know I am a good customer who spends a good amount with their company. They even fixed a high end diamond ring for me that I did not buy insurance for and was well beyond the 30 days. I really don't understand some of the negative things people have to say. They cannot and will not find what they offer anywhere else. Just try to find yellow diamonds at their prices! It won't happen. I love my collection and love watching to see what else they will have. I have my own jeweler and he is amazed at some of the things I have received. I love my yellow diamonds and they deliver!

I received a gorgeous ring, however first day I tried it on, a diamond fell out. Upon returning for refund they do not pay for shipping to USA from Canada. I must pay. Not worth the money, buyer beware, they sell cheap garbage!
Denise

On one of many items I purchased. Defected Missing/ Multiple Tanzanite stones. Did not receive replacement!

Not happy that host Jennifer on the show said the word holiday and not the word Christmas, she could have said the word holidays referring to the other holidays. She said for the fall and then she said for holiday. I thought that I heard it before too from another host. Sounds like they are leaving out the word Christmas when she was talking about it. Really which "holiday" was she referring to?!

It's obvious the jtv hosts were ordered by corporate to shoe horn in the words "pandemic," "social distancing," and "vaccine" during every single presentation. It needs to STOP! Why do jewelry consumers need to be fed this annoying nonstop propaganda?! We're all aware of the circumstances. And, we're all capable of making our own decisions based on our own beliefs. We don't need to be indoctrinated while watching a jewelry show. Who wants to listen to this political nonsense from television jewelry hosts? I watch jewelry tv to have some fun and to listen to something light and refreshing. I don't want to listen to political garbage and be lectured by some jewelry announcer. It destroys the quality of the program.