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JTV Reviews Summary
The company's reputation reflects a dichotomy of customer experiences. On the positive side, many customers praise the quality of the jewelry and the variety available, often expressing satisfaction with their purchases and the appeal of the products. However, significant concerns arise regarding customer service, with frequent complaints about delayed responses, unhelpful support, and inadequate handling of returns and exchanges. Issues with product quality and misleading advertising also surfaced, leading to frustration among customers. Overall, while the company has a loyal customer base, improving customer service and addressing product consistency could enhance its reputation.
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I think it is disgraceful how they have a team of people posting FAKE five Star Reviews anywhere and everywhere possible, moreover they control weather or not an actual customer review gets posted to their site or not. Furthermore there is no purchase verification system in place in order to post a review on JTV's site. So what does this mean... ANYONE CAN WRITE A REVIEW ABOUT ANY OF THEIR PRODUCTS regardless if you actually purchased the item or not as long as you provide a genuine email address and make your review a positive one... it will get posted. So what has happened here is they have staff posting fake 5 star reviews on everything they sell. They omit (never publish) a majority of the negative customer reviews and the small percentage(of genuine negative customer reviews) that they do allow to slip by they immediately counter balance the numbers by posting 10 fake 5 star reviews to erase and bad ones. IT IS DISGRACEFUL! Look at Googles reviews about them... it's 4.8 out of 5 stars and you can clearly see where the same unknown person who is identified only as "REVIEWER" has posted multiple 4 star reviews over and over and over all with the same time stamp... it is so sickeningly OBVIOUS and it makes me sick! This jewelry is CHEAP CHINESE CRAP and the plating wears away in a week... BUYER BEWARE
Their jewelry is WAYYY OVER PRICED, CHEAPLY made, and POOR quality for 10-14K gold. Ring break (split) in less than a month. They do not like to refund money for item(s) that were not received by purchaser (account holder). Customer service agrees to refund. You sign the claim, send it back and get denied a refund and expect you to file a police report on someone you don't know, never heard of, mystery. But they still want to take your money (stretch pays) out of your bank account for 5 months. NOT MY MONEY! They are thieves. Better Business Bureau.
Hello Michelle, we thank you for providing your review. This is definitely a frustrating situation and we do genuinely apologize. We want to make sure it is handled appropriately and fixed as soon as possible. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review.
I have been shopping with jtv for at least 20 years. I have seen them improve in the last few years. To me, their CS is much improved as is QC. The biggest issue I've had is the sizing of some rings. When I order a 7, it fits like a 6. I've never had an issue returning or exchanging. Most orders I qualify for free shipping. They've even started having coupon codes again and unlike another network, they work!
Hello Harmony, thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family!
Worst purchase ever tarnished before my wife could were them! $300.00 down the drain! Customer service at JTV is the sorriest excuse for customer service! I Asked to speak to a supervisor they said they don't allow that! Do not purchase anything from JTV IF YOU HAVE ANY APPREHENSION! The JTV is a scam their jewelry is not worth a
Penny! The sales people are scam artists!
Hello Michael, we sincerely apologize for your experience and would love for the opportunity to make it right. Our goal is to provide excellent service to our customers. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. We at JTV want you to be completely satisfied with your purchase. If you are not totally satisfied, just send it back within 30 days from the date it was received, and we will refund the item. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
I purchased the ring three years ago. It had a warranty. I sent it back to replace the stone that fell out before the warranty was over. Sent it back a year later but the ring band had turned dark. I sent it back hoping they could or would be able to make it look better. They called and replacing the stone was resonsible but would not guarantee the out come of the band. I could not see spending more money on a CHEAP RING!
Hello Teresa, we do apologize that your item has tarnished. Tarnishing is a result of oxygen or sulfur coming into contact with sterling silver, and could be caused by chemicals, storage or moisture, among other things. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
I purchased a sleeping beauty turquoise ring. The ring I received did not look like the ring that was on TV and online. It was a very, very dark color. Sleeping beauty is a very light color. I feel they are deceiving people.
I have bought a lot of rings with matching pendants and earrings. I love how they looked when I received them. After wearing just a few times they are now missing stones. They will do nothing for you if you don't purchase the extra insurance for them. Now I have earrings and pendants but no rings, I have at least four rings missing stones. Ver disappointed! Paula Bewley
Hello Paula, we do apologize about the experience that you have had with us. We can have the items repaired for you, and we do offer a repair service outside of the JewelSafe Warranty. We do apologize about the confusion. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
I would not give them a rating of one they should not even be in business! You are not getting what they are saying you are getting as far as the price you are paying full price if not more. You are also paying shipping and handling every single time. They are trying to charge me three times more than what I should have to pay. They treat people like they're stupid and will try to blame it on the person. I even received three things that were the same out of two different orders I never even ordered. Then they tried to say I ordered them no I did not. I don't appreciate being treated like this by any company. Or whoever they may be. They may be scammers. I'm not sure. But do not trust this place whatsoever I promise you you will regret it. They lost a lot of business from me and my mother. Including other people I had told them about but I've called them all back and warned them do not do it. Unless you've got a lot of money to spend do not trust the sales or the blowouts or whatever they want to call it. Because you are not getting them as I said. Just want to warn you
Hello Elissa, we sincerely apologize for your experience, and we are very sorry to hear that you are dissatisfied with our current pricing. We do charge shipping and handling on each item to cover processing, tracking, packaging, postage & insurance fees. Our goal is to provide excellent products and service to our customers. We would love for the opportunity to make this right for you. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We do apologize again about this.
This channel has failed to be inclusive when it comes to diversity of their show hosts. I have watched them for over 15 years and only once for a very short while did they actually have a woman of color as a host. They constantly show the minority helpers to kind of say we have some. QVC HSN and a host of other shopping channel has long long long ago have been diverse. This company should stop catering to their southern watchers and get on the van wagon of diversity.
Hello Nancy, we thank you for providing your review. As a global company, we value diversity, inclusion and differences of all types. We are actively searching for potential host candidates from across the country with the goal of having a diverse array of hosts who appeal to each of our customers. We will continue to work hard to recruit hosts with a variety of backgrounds who our customers can connect with. Our intent is never to offend or disappoint any of our customers, as you are the life of our company and part of our family! We do appreciate your feedback. If you have any questions or concerns please contact us at 800-619-3000 or by email at [email protected]. Thank you.
They lied today on national TV about belle luce
I had bought Bella Lucia back way before JTV even had it on TV I had bought it when they 1st was introduced it I have it in 14k carrot gold and I have a 14 carrot gold 2 carrot ring with a bracelet
Hello Joe, we apologize and we have taken this feedback and have forwarded it to the correct department manager. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. Our goal is to provide excellent products and service to our customers. Thank you.
Be very careful you fully understand how JTV handles exchanges and/ or returns. I purchased a red diamond ring form them in November 2021 that was missing several stones. I returned It for repair or exchange. They did nothing but send back the exact same ring with the stones missing. I returned it again for exchange. Today, February 14,2022 after several chat sessions with what they call customer service I get a call saying they do not exchange jewelry. They give you credit for what you paid and you may purchase the item again. Well, the item now will cost more money than the original purchase. Buyer beware of these sharks!
Hello Rae, we sincerely apologize for your experience. This is not a situation we would want any of our customers to go through. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. You may contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Customer service is poor! Wait Times are long! Representatives are foriegn! Their English is less than adequate! The web site works occasionally= sales is fine, everything else is poor!
Beware prices are less if you do web searches on similar to exact same merchandise= often LESS! Much less!
Hello Brent, we sincerely apologize for your experience. Our goal is to provide excellent products and service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. You may contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I have been a regular customer since 13 years ago, always receive the best customer service. My rings used practically every single day, still looking as new, even the bella luce that I have. You Guys all are Amazing people and Company.
Thank you for your kind words Cristina. We are thrilled to have you a part of our JTV family.
Put item in cart, In the process of checking out and item was taken from me. Can't even get 10 minutes to check out. I guess it's all about money and who's the quickest. Don't want to shop with a company like that! I'll spend my money with a company that at least gives you time to checkout!
Hello Heather, we sincerely apologize for your experience. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. If an item does sell out while you are purchasing you can always put an item on waitlist by calling us at 800.619.3000. We are open 24/7 and will be able to take your call with a live representative.
I didn't even bother to read the negative reviews because something's real strange with a rating this low. I am not an employee, nor do I know anyone that works for JTV. I'm just a consumer that has bought tons and tons of jewelry from them and I'm telling you there's not any online site, television, or jewelry store that has as good of prices, or offers as good of gem stone quality jewelry as JTV, bar none. Who else let's you pay out a Tanzanite, Morganite, blush garnet, opal, amethyst, or diamond ring out in 4 to 12 months and that's not doing a credit check? They give you 30 days to check out your purchase, so
You can take it to any Jeweler and have it appraised if you like, and if you don't like what they say you can send it back and get all your money back. Just remember there's a lot of Jewelers out there that maybe don't like JTV because they can't match or beat their prices. They don't charge right now to ship to you but
If you choose to send something back you will have to pay a $6.99 return shipping fee. That alarm is cheaper than anybody else. But the main thing is where on Earth are you going to find this kind of beautiful rare gem stone quality jewerly without having to go all over the world. People go to JTV and look for yourself. I can guarantee you'll be happy. Remember this is JTV not The Jewelry Channel. I'm wondering if some people are getting the two mixed up? I've included some photos of a few pieces of jewelry I've purchased from them. Good luck
Hello Jody, thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you!
1/19/22 at 9:00pm I am so insulted by Christina Yanez the way she keeps making fun of ADD it is not a joke there a lot of people with mental illness that have ADHD and ADD please ask her to stop it's insulting a lot of people
Hello Lisa, we thank you for providing your review. We apologize, our intent is never to offend or disappoint any of our customers, as you are the life of our company and part of our family! We have taken this feedback and have forwarded it to the correct department manager. Our goal is to provide excellent service to our customers. If you have any questions or concerns please contact us at 800-619-3000 or by email at [email protected].
I ordered from JTV for the first (and last) time. I used a code that said I would get $25 off an order of at least $50 AND receive a $10 Kroger gift card in the package. The ring I bought is beautiful but I did not get the gift card. Customer service told me I used the wrong code- but I entered the one on the flyer and I got $25 off so how was that the wrong code? I would be very careful ordering from this company.
Hello Linda, we sincerely apologize for your experience. We understand how frustrating this must be, and our goal is to always provide excellent products and service to our customers. We do genuinely apologize for the situation, and would love for the opportunity to make it right. We did have a promotion for $25 off a $50 purchase & $10 Kroger Gift Card that was valid from 11/01/21 - 12/31/21. Please provide an Order Number, or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We do apologize again and we hope you can give us a chance to make this right.
My husband bought a ring from JTV and paid $8000. 00 for it for our anniversary wanting to surprise me. It was a surprise alright, I went to several reputable jewelry stores and every single jeweler appraised the value of this ring at less than $500.00, tried to return it but unfortunately it was past the 30 day return time. The jewelers told me we had really been taken. My poor husband who was in very poor health wanted to leave me with something special. I am sick over it, he thought I would be able to sell it if I had to for more money because JTV said it would increase in value. Liars. I tried to get legal help but no one wanted to take this company on and it would cost too much. Stay away from these crooks.
Hello Carol, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make this up to you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to identify and confirm gemstones. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the product that you received. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review.
I purchased 2 rose gold bands at the same time. 1 plain and 1 with diamonds. I started to wear the plain band while holding the diamond band for my wedding band to match my engagement ring. Within a week my band turned yellow gold with no pink color left. I called customer service and they DID promptly take care of it and refunded me. I reluctantly just started wearing my wedding band and hoped it was better quality. It is also turming yellow gold after a few weeks. These were NOT listed plated but it seems they may be. Be cautious if you are looking for a nice pink gold these look good for a short time. I don't think they are pure.
Hello Kelly, we do apologize about the experience that you have had with us. We can have the item repaired for you. In our item description we do say if the item is gold over or if it is pure gold. We do apologize about the confusion. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
I am giving them a ONE STAR because I couldn't give them 0. Last year I bought something online and I NEVER received my order. I called and they did NOTHING for me. I chose to give them a second chance this year for Christmas and ONCE AGAIN they disappointed me. They cancelled my order without even giving me the courtesy to send me an email. It was for my mother's Christmas present and now I have to scramble a day before Christmas to get something for her. I am BEYOND upset with how they have handled this situation. I demanded to speak with a supervisor and was told that they're "too busy." TOO BUSY TO GIVE AN UPSET CUSTOMER AN ANSWER OR SOLUTION?! SERIOUSLY! Beyond disappointed with JTV and will NEVER buy from them again. I had put a couple people onto JTV and I will be letting everyone I know not to buy from here.
Hello Amanda, we sincerely apologize for your experience. This is definitely a frustrating situation and it should not have happened in the first place. We do genuinely apologize for the situation but we want to make sure it is handled appropriately and fixed as soon as possible. When an item is canceled a notification is sent to the email on file. We would like to make sure your email is updated. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review.
From the business
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa, we thank you for providing your review. Our reviews are actually managed by a third party so that we can truly say an impartial party not affiliated with JTV manages the process for us. Sometimes there can be a delay in the reviews being posted since they review the new ones and then feed them to our site periodically. We post all reviews, both positive and negative. Many products have reviews with one or two diamond ratings, so there are many examples of negative reviews that our customers can see if they explore various products that demonstrate we do not filter them in any way. If a review contains profanity or something very inappropriate, those would not be approved and posted, but otherwise, we should receive all other reviews that our customers submit. Our goal is to provide excellent service to our customers, and we strive to offer quality products that our customers are 100% satisfied with. We apologize that your silver has tarnished, and we are happy to explain how this issue can easily be resolved. Tarnishing is a result of oxygen or sulfur coming into contact with sterling silver and could be caused by chemicals, storage or moisture, among other things. The higher purity silver will tarnish more quickly, but it will polish up nicely. Simply use a silver polishing cloth, and your sterling silver will sparkle like new again! If you have any further questions, please let us know, as we are happy to provide you with more information on how to care for your silver jewelry. Much of the jewelry manufactured throughout the industry is finished in China, Thailand, India and other locations around the world that specialize in the skilled labor required to produce beautiful jewelry. No matter where manufactured, you can rest assured that we hold our suppliers to the same strict standards so that we can bring our customers gorgeous jewelry at excellent prices. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at [email protected]. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.